I Need Help :-)

Hi Julie,

Welcome to MGs!
See how much of the below you can complete. I prefer you try to do as much of the up front scans as possible. If you cannot do them, just jump down to the HijackThis log section and post your log. Make sure you tell me which scans you were able to do.

To help us to best help you, please follow the steps below closely and in the order given and do not skip anything. If you have any difficulty, please post back letting us know what steps you have completed, what you found while doing the scans if anything along with details about any problems you may have encountered in completing the steps. The more details you can provide the better. Don't be afraid to ask for additional help if you don't understand something!

- Run ALL the steps in this Sticky thread READ ME FIRST BEFORE ASKING FOR SUPPORT: Basic Spyware, Trojan And Virus RemovalMake sure you check version numbers and get all updates.

- Very Important: Make sure you tell us the results from running the tutorial...was anything found? Were you unable to complete any of the scans?...Were you unable to download any of the tools?...Did you do the on-line scans as suggested? etc.


After doing ALL of the above you still have a problem:

- Download HijackThis 1.99.1

- Unzip the hijackthis.exe file to a folder you create named C:\Program Files\HJT

- Do NOT run Hijack This from the Desktop, a temp folder, or a sub-folder of C:\Documents and Settings, or choose to run it directly from the downloaded ZIP file.

- Before running HijackThis: You must close each of the following: your web browser, e-mail client, instant messenger, and programs like notepad, wordpad, MS Word etc. And any other unnecessary running programs.

- Run HijackThis and save your log file.

- Post your log as an ATTACHMENT to your next message.(Do NOT copy/paste the log into your post).

 

That can be an issue too! If you want to test memory, check this out: http://www.majorgeeks.com/downloads26.html

Lot's of memory testing apps there!

 

You must remember to exit all browsers before using HijackThis. You had IE running:
C:\Program Files\Internet Explorer\iexplore.exe

The below line can be fixed using HijackThis but it is not the cause of your problems.
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)

Do you know what the below line is for? Do you have any antitrojan software like ATS or PC Doorguard installed?
O4 - HKCU\..\Run: [supervisor.exe] C:\WINDOWS\supervisor.exe



Other than that, you log is clean. The only other comment I would make is that there is a heck of a lot of stuff being loaded at run time. You may have a hardware problem or another incompatibility. The only other thing I would suggest trying is to:
- disconnect from the internet (unplug your cable)
- exit all programs & close every item in your system tray
- run Task Manage and kill all processes that are not necessary to keeping Windows running. This includes all you AV stuff and laptop stuff. Basically all of the below:

C:\WINDOWS\System32\DRIVERS\CDANTSRV.EXE
C:\WINDOWS\System32\DVDRAMSV.exe
c:\PROGRA~1\mcafee.com\vso\mcvsrte.exe
C:\PROGRA~1\McAfee.com\PERSON~1\MPFSERVICE.exe
C:\WINDOWS\System32\Tablet.exe
C:\Program Files\EzButton\CplBTQ00.EXE
C:\Program Files\TOSHIBA\E-KEY\CeEKey.exe
C:\Program Files\ltmoh\Ltmoh.exe
C:\Program Files\Toshiba Controls\CpRmtKey.EXE
C:\Program Files\TOSHIBA\Power Management\CePMTray.exe
C:\WINDOWS\System32\ezSP_Px.exe
C:\Program Files\TOSHIBA\TouchPad\TPTray.exe
C:\toshiba\ivp\ism\pinger.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\QuickTime\qttask.exe
C:\PROGRA~1\mcafee.com\vso\mcvsshld.exe
C:\PROGRA~1\mcafee.com\agent\mcagent.exe
C:\Program Files\CA\eTrust PestPatrol\PPActiveDetection.exe
c:\progra~1\mcafee.com\vso\mcvsescn.exe
C:\PROGRA~1\McAfee.com\PERSON~1\MpfTray.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Hewlett-Packard\HP Mobile Printing\HPBMOBIL.EXE
C:\Program Files\Adobe\Acrobat 4.0\Distillr\AcroTray.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpotdd01.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\system32\RAMASST.exe
C:\PROGRA~1\McAfee.com\PERSON~1\MpfAgent.exe
C:\WINDOWS\system32\Wtablet\TabUserW.exe
c:\progra~1\mcafee.com\vso\mcvsftsn.exe
c:\PROGRA~1\mcafee.com\vso\mcshield.exe

- Now see if you can run any of the items that were failing to run (including the memory test).

 

I seriously doubt that thes are going to help! First she cannot run anything and RAM Boost is not a memory tester. Unless the problem Julie is having is related to insufficient memory being available (and I doubt that since I had her shut down all applications) trying to use this application will serve no purpose.

 

Any user account can be an administrator! If you did not create the other Administrator accounts and you do not need them, delete them. But they are not the source of your problem.

How much memory do you have in your PC? If you have multiple memory chips, you could try taking one out and see what happens. Try to locate a possible bad memory part by switching between them.

This really sounds like a hardware issue not a Spyware/malware issue.

 

You're welcome! Let us know the results when you get it fixed. Pop back into this thread and leave a message.