I Need Help

i went through all the read and run steps but i am still having trouble.my modem keeps on shutting on and off. i think its WIN.32/SWIZZOR or another virus causing it. SOMEONE HELP PLEASE.

 

HI.i ran trojan remover(in safemode). im still getting trouble with my modem and im also getting messenger service popups saying i have critical problems and that i should download clean doctor.


Any help to fix this problem is greatly apreciated.
1i1paco

 

Please post a HijackThis log from Normal Mode

 

HI i attached the HJT log that u asked for.

 

You appear to be running a completely unpatched copy of Windows XP; as this is the orginal version of XP as indicated by the version number.

Download
- Pocket Killbox
- ExplorerXP

Using Add or Remove Programs in the Control Panel; uninstall the following:
FunWeb Products (or Similar)
MyWebSearch (Similar and everything)

Windows Messeger is running in the background on this computer, and represents a security risk. Disable Windows Messenger by running Shoot The Messenger. If you are using this as your IM client then replace it with MSN Messenger.

Run HijackThis. Click the 'Do a system scan only' button. Place a checkmark in the box next to the following lines:

Click on the 'Fix checked' button. Wait for HijackThis to finish; close HijackThis.

Now run Pocket Killbox:

Choose Tools -> Delete Temp Files and click the RED X.

Run Killbox.exe. Paste the below filenames into KILL BOX one at a time. Check mark the box that says "Delete on Reboot" and checkmark the box "Unregister DLL" (If available) Click the RED X and it will ask you to confirm the file for deletion say YES and when the next box opens prompting you to reboot now...click NO...and proceed with the next file. Once you get to the last one click YES and it will reboot. Note many of the file list below may not exist but we need to check for them anyway.

If Killbox does not reboot or you get a Pending Operations type error message just reboot your PC yourself.

Now boot into SAFE MODE

Open ExplorerXP navigate to and DELETE the following: (Some of these may have already been deleted by Pocket Killbox)

Now run CCleaner. If you have Windows XP delete the contents of C:\WINDOWS\Prefetch.

Then, as an added precaution, Go to Start -> Run and type: cleanmgr and then click OK. Make sure the boxes for these are checked:
Temporary Files
Temporary Internet Files
Recycle Bin

And Click OK.

REBOOT to Normal Mode.

Post a fresh HijackThis log.

 

Heres my new HJT log.

 

Run HijackThis. Click the 'Do a system scan only' button. Place a checkmark in the box next to the following lines:

Click on the 'Fix checked' button. Wait for HijackThis to finish; close HijackThis.

REBOOT

Post a fresh HijackThis log.

 

Here is the new HJT log.

 

Lets flush all your restore points and create a new clean one for your system.

Disable And Enable System Restore
How to Protect yourself from malware!

Safe surfing.

 

Thanks for all the help, i appreciate it.But im still having problems with my modem.I have Yahoo DSL. The dsl on them modem keeps shutting off(constantly) causing the internet to stop. Any help on how to solve this problem is appreciated.

 

Hard reset the modem. Unplug it from the wall and leave it unpluged for at least 10 seconds, if it has a little red reset button push it. Plug the modem back in an allow it to power up.

If that does not work you may need to contact your DSL provider.

 

Ok thanks alot for all of ur help.

 

You're welcome.