i NEED SOME MAJOR HELP

Discussion in 'Malware Help (A Specialist Will Reply)' started by diamondheart0022, Dec 5, 2006.

  1. diamondheart0022

    diamondheart0022 Private E-2

    :confused: Hello, I need somemajor help getting rid of outerinfo popups. I have ran a norton scan and it did not fix the problem. I have also ran about 3 others and they are not helping either. I removed the oin's from the add remove programs, and did all i was told to do and none fixed it. I have ran a scan with hijackthis, and have the log saved but do not want to screw something up by deleting things. Can you help???
     
  2. DavidGP

    DavidGP MajorGeeks Forum Administrator - Grand Pooh-Bah Staff Member

    Welcome to Majorgeeks!

    Sadly Hijackthis on its own will not help, contrary to popular belief its nto a clean all tool for malware its actually fairly limited in what it scans for, which is to clean your PC up fully the below needs to be run...

    Please follow our standard cleaning procedures which are necessary for us to provide you support. Also there are steps included for installing, running, and posting HijackThis logs as attachments.
    • Run ALL the steps in this Sticky thread READ & RUN ME FIRST Before Asking for Support
    • Make sure you check version numbers and get all updates.
    • Very Important: Make sure you tell us the results from running the tutorial...was anything found? Were you unable to complete any of the scans?...Were you unable to download any of the tools?...Did you do the on-line scans as suggested? etc.
    • After doing ALL of the above you still have a problem make sure you have booted to normal mode and run the steps in the below link to properly use HijackThis and attach a log:
    Downloading, Installing, and Running HijackThis

    Make sure you also rename HijackThis.exe as suggested in the procedures. Use analyse.exe for the new name. This is very important due to some new infections going around.




    • When you return to make your next post, make sure you attach the following logs and that you have run these scans in the following order too:
      • CounterSpy
      • AVG Antispyware log - ONLY IF NEEDED you were not able to run CounterSpy
      • Bitdefender - from step 6
      • Panda Scan - from step 6
      • runkeys.txt - the log from GetRunKey.bat
      • newfiles.txt - the log from ShowNew.bat
      • HijackThis
    NOTE: You can only attach 3 files in a single message so it will require that you use two messages to attach all of these logs!
     

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