I Ran TDSS Fix tool on notebook and now it won't connect to the internet

baztacula · Dec 19, 2011

I've been working on fixing my friend's notebook computer. He had a virus and I got rid of it. Then I installed Norton Security Suite, did a scan and it told me to manually run the TDSS Fix tool. It ran, rebooted, claimed to find nothing and ever since then, I can't access the internet with the computer. Also, the firewall doesn't work.

I contacted Norton. They had no solutions but told me to uninstall the virus protection to see if the internet connection would come back. I did that and of course there was no improvement.

The virus in question was XP Home Security 2012 and I followed the instructions here:
http://www.bleepingcomputer.com/viru...-security-2012

Everything was going swimmingly until Norton made me run that TDSS Fix tool.

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 3:13:13 PM, on 12/19/2011
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal
Edit by chaslang: Inline HJT log removed. READ & RUN ME FIRST. Malware Removal Guide sticky not followed.

chaslang · Dec 19, 2011

Welcome to Major Geeks!

Please read ALL of this message including the notes before doing anything.

Please follow the instructions in the below link:

READ & RUN ME FIRST. Malware Removal Guide

and attach the requested logs when you finish these instructions.

**** If something does not run, write down the info to explain to us later but keep on going. ****

Do not assume that because one step does not work that they all will not. MGtools will frequently run even when all other tools will not.

After completing the READ & RUN ME and attaching your logs, make sure that you tell us what problems still remain ( if any still do )!

Helpful Notes:

If you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode, you can run the steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:

Starting your computer in Safe mode

If you have problems downloading on the problem PC, download the tools and the manual updates for SUPERAntiSpyware and Malwarebytes ( links are given in the READ & RUN ME) onto another PC and then burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet connection does not work. Yes you could use a flash drive too but flash drives are writeable and infections can spread to them.

If you cannot seem to login to an infected user account, try using a different user account (if you have one) in either normal or safe boot mode and running only SUPERAntiSpyware and Malwarebytes while logged into this other user account. Then reboot and see if you can log into the problem user account. If you can then run SUPERAntiSpyware, Malwarebytes, ComboFix and MGtools on the infected account as requested in the instructions.

To avoid additional delay in getting a response, it is strongly advised that after completing the READ & RUN ME you also read this sticky:

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Any additional post is a bump which will add more delay. Once you attach the logs, your thread will be in the work queue and as stated our system works the oldest threads FIRST.

baztacula · Dec 20, 2011

chaslang, thanks for the response but I'm all set. I restored the computer to its factory settings yesterday so I'm back in business.

chaslang · Dec 20, 2011

You're welcome. I'm happy to hear you have it up and running. Surf safely.

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I Ran TDSS Fix tool on notebook and now it won't connect to the internet

baztacula Private E-2

chaslang MajorGeeks Admin - Master Malware Expert Staff Member

baztacula Private E-2

chaslang MajorGeeks Admin - Master Malware Expert Staff Member