I think I have a Key Logger Infection

1. The log for SUPERantispyware is here, and although you say it only found tracking cookies I would still like to see it just in case perhaps the program or database was out of date.

2. Please go to Add/Remove programs and uninstall the following software:

• Java(TM) 6 Update 16

3. Please disable all anti-virus and anti-spyware programs while we do the following (re-enable when you are finished):

Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

After clicking Fix exit HJT.

4. Please go to Jotti's malware scan

(If more than one file needs scanned they must be done separately and logs posted for each one)

• Copy the file path in the below Code box:
  
  Code:

  C:\Users\Jeff\AppData\Roaming\system\kernel.exe

• At the upload site, click the browse button.
• Next click Submit file
• Your file will possibly be entered into a queue which normally takes less than a minute to clear.
• This will perform a scan across multiple different virus scanning engines.
• Important: Wait for all of the scanning engines to complete.
• Once the scan is finished, Copy and then Paste the link in the address bar into your next reply.

5. Could you please get this: kernel.exe into a zipped file and attach it for me in your next post? To do this, see the below:

Please go to start > Run and paste in the following:

log retrievable @ C:\collect.zip


6. What is inside of this directory? Let me know without clicking on any of the contents.

7. Do you know what these files relate to? If you don't know, are you able to glean any information from examining the properties of the file or perhaps right clicking and send to > word pad or notepad?

8. Download and run OTM.

Download OTM by Old Timer and save it to your Desktop.

• Right-click OTM.exe And select " Run as administrator " to run it.
• Paste the following code under the http://farm3.static.flickr.com/2455/4173556815_a721a91733_o.png area. Do not include the word Code.

Code:

:services
ASKService
ASKUpgrade

:Files
C:\Users\Jeff\AppData\Local\Temp\110646439.od
C:\Users\Jeff\AppData\Local\Temp\115936245.od
C:\Users\Jeff\AppData\Local\Temp\118262532.od
C:\Users\Jeff\AppData\Local\Temp\125122161.od
C:\Users\Jeff\AppData\Local\Temp\130055209.od
C:\Users\Jeff\AppData\Local\Temp\133007170.od
C:\Users\Jeff\AppData\Local\Temp\143842905.od
C:\Users\Jeff\AppData\Local\Temp\175355903.od
C:\Users\Jeff\AppData\Local\Temp\179638926.od
C:\Users\Jeff\AppData\Local\Temp\949890.od
C:\Users\Jeff\AppData\Local\Temp\CVR128E.tmp.cvr
C:\Users\Jeff\AppData\Local\Temp\CVR3671.tmp.cvr
C:\Users\Jeff\AppData\Local\Temp\CVR5468.tmp.cvr
C:\Users\Jeff\AppData\Local\Temp\CVR7C29.tmp.cvr
C:\Users\Jeff\AppData\Local\Temp\CVR7E82.tmp.cvr
C:\Users\Jeff\AppData\Local\Temp\CVR8742.tmp.cvr
C:\Users\Jeff\AppData\Local\Temp\CVR8AE5.tmp.cvr
C:\Users\Jeff\AppData\Local\Temp\CVRB7EF.tmp.cvr
C:\Users\Jeff\AppData\Local\Temp\CVRBF5.tmp
C:\Users\Jeff\AppData\Local\Temp\CVRDE59.tmp.cvr
C:\Users\Jeff\AppData\Local\Temp\jKeShA4a.html.part
C:\Users\Jeff\AppData\Local\Temp\Low
C:\Users\Jeff\AppData\Local\Temp\UuU.uUu
C:\Users\Jeff\AppData\Local\Temp\VBE
C:\Users\Jeff\AppData\Local\Temp\VGX32B3.tmp
C:\Users\Jeff\AppData\Local\Temp\VGX3EB6.tmp
C:\Users\Jeff\AppData\Local\Temp\VGX5A13.tmp
C:\Users\Jeff\AppData\Local\Temp\VGX7BD3.tmp
C:\Users\Jeff\AppData\Local\Temp\VGX8B9B.tmp
C:\Users\Jeff\AppData\Local\Temp\VGXABE7.tmp
C:\Users\Jeff\AppData\Local\Temp\XxX.xXx
C:\Users\Jeff\AppData\Local\Temp\{AC76BA86-1033-F400-7760-000000000004}
C:\Users\Jeff\AppData\Local\Temp\~27F9.tmp
C:\Users\Jeff\AppData\Local\Temp\~2B92.tmp
C:\Users\Jeff\AppData\Local\Temp\~42BA.tmp
C:\Users\Jeff\AppData\Local\Temp\~6FA3.tmp
C:\Users\Jeff\AppData\Local\Temp\~7290.tmp
C:\Users\Jeff\AppData\Local\Temp\~859.tmp
C:\Users\Jeff\AppData\Local\Temp\~DF2F89.tmp
C:\Users\Jeff\AppData\Local\Temp\~DF4BCB.tmp
C:\Users\Jeff\AppData\Local\Temp\~DF5BA7.tmp

:Commands
[emptytemp]
[Reboot]

• Return to OTM, right click in the Paste List of Files/Folders to Move window (under the yellow bar) and choose Paste.
• Push the large http://farm3.static.flickr.com/2782/4174320048_f01c448b32_o.png button.
• OTM may ask to reboot the machine. Please do so if asked.
• Copy everything in the Results window (under the green bar), and paste it in your next reply.

NOTE: If you are unable to copy/paste from this window (as will be the case if the machine was rebooted), open Notepad (Start->All Programs->Accessories->Notepad), click File->Open, in the File Name box enter *.log and press the Enter key, navigate to the C:\_OTM\MovedFiles folder, and open the newest .log file present, and copy/paste the contents of that document back here in your next post.

9. Also delete all files in the below bold folder except ones from the current date (Windows will not let you delete the files from the current day).

10. Now run the C:\MGtools\GetLogs.bat file by double clicking on it. Then attach the new C:\MGlogs.zip file that will be created by running this and also post the jotti results, the OTM log, collect.zip, the SAS log and answer any questions that I asked.

11. How are things running now?

 

I'll change the boiler plate to "attach" the log rather than pasting.

@Intercept point... you forgot to attach the C:\Mglogs.zip

Please do so and I can give you the next fix. There's still malware to remove.

 

Your last MGlogs.zip is very incomplete. Please re run C:\MGTools.exe and attach the new C:\Mglogs.zip into your next reply. Let it run to completion, be patient and just wait until it says hit any key to continue

 

1. Please disable all anti-virus and anti-spyware programs while we do the following (re-enable when you are finished):

Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

• O4 - HKLM\..\Run: [HKLM] C:\Users\Jeff\AppData\Roaming\system\kernel.exe
• O4 - HKCU\..\Run: [HKCU] C:\Users\Jeff\AppData\Roaming\system\kernel.exe
• O4 - HKLM\..\Run: [updaters.exe] C:\windows\updaters.exe
• O4 - HKCU\..\Run: [updaters.exe] C:\windows\updaters.exe
• O4 - HKCU\..\Run: [0x017] 0x017
• O4 - HKLM\..\Policies\Explorer\Run: [Policies] C:\Users\Jeff\AppData\Roaming\system\kernel.exe
• O4 - HKCU\..\Policies\Explorer\Run: [Policies] C:\Users\Jeff\AppData\Roaming\system\kernel.exe

After clicking Fix exit HJT.

2. OTM

• Right-click OTM.exe And select " Run as administrator " to run it.
• Paste the following code under the http://farm3.static.flickr.com/2455/4173556815_a721a91733_o.png area. Do not include the word Code.

Code:

:Files
C:\Users\Jeff\AppData\Roaming\system\kernel.exe
C:\Users\Jeff\AppData\Roaming\system
C:\Windows\updaters.exe
c:\windows\fnerr.dat
C:\Users\Jeff\AppData\Local\Temp\1534862.od
C:\Users\Jeff\AppData\Local\Temp\2864911.od
C:\Users\Jeff\AppData\Local\Temp\33611429.od
C:\Users\Jeff\AppData\Local\Temp\439mm_FUD.exe
C:\Users\Jeff\AppData\Local\Temp\579465.od
C:\Users\Jeff\AppData\Local\Temp\724921.od
C:\Users\Jeff\AppData\Local\Temp\82809121.od
C:\Users\Jeff\AppData\Local\Temp\9289391.od
C:\Users\Jeff\AppData\Local\Temp\CVR6B8E.tmp.cvr
C:\Users\Jeff\AppData\Local\Temp\CVR9121.tmp.cvr
C:\Users\Jeff\AppData\Local\Temp\CVRB70F.tmp.cvr
C:\Users\Jeff\AppData\Local\Temp\CVRBEAF.tmp.cvr
C:\Users\Jeff\AppData\Local\Temp\CVRD789.tmp.cvr
C:\Users\Jeff\AppData\Local\Temp\CVRDEA5.tmp.cvr
C:\Users\Jeff\AppData\Local\Temp\CVRFB9.tmp.cvr
C:\Users\Jeff\AppData\Local\Temp\Server.exe
C:\Users\Jeff\AppData\Local\Temp\SSUPDATE64.EXE
C:\Users\Jeff\AppData\Local\Temp\UuU.uUu
C:\Users\Jeff\AppData\Local\Temp\VBE
C:\Users\Jeff\AppData\Local\Temp\VGX394A.tmp
C:\Users\Jeff\AppData\Local\Temp\VGXEC43.tmp
C:\Users\Jeff\AppData\Local\Temp\XxX.xXx
C:\Users\Jeff\AppData\Local\Temp\xxxyyyzzz.dat
C:\Users\Jeff\AppData\Local\Temp\{AC76BA86-1033-F400-7760-000000000004}

:reg
[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run]
"updaters.exe"=-
"0x017"=-
[HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Policies\Explorer]
"NoActiveDesktop"=-
"NoActiveDesktopChanges"=-

:Commands
[emptytemp]
[Reboot]

• Return to OTM, right click in the Paste List of Files/Folders to Move window (under the yellow bar) and choose Paste.
• Push the large http://farm3.static.flickr.com/2782/4174320048_f01c448b32_o.png button.
• OTM may ask to reboot the machine. Please do so if asked.
• Copy everything in the Results window (under the green bar), into notepad and attach it in your next reply.

NOTE: If you are unable to copy/paste from this window (as will be the case if the machine was rebooted), open Notepad (Start->All Programs->Accessories->Notepad), click File->Open, in the File Name box enter *.log and press the Enter key, navigate to the C:\_OTM\MovedFiles folder, and open the newest .log file present, and copy/paste the contents of that document back here in your next post.

3. Please go to Add/Remove programs and uninstall the following software:

• Java(TM) 6 Update 14 (64-bit)
• Java(TM) SE Development Kit 6 Update 14 (64-bit)

4. Now run the C:\MGtools\GetLogs.bat file by double clicking on it. Then attach the new C:\MGlogs.zip file that will be created by running this and also attach the log from OTM.

5. Let me know how things are running.

 

With a 64 bit system we are limited as to what tools we can use. OTM does not seem to be cutting it here. Hmm, whilst I have a word with a colleague could you please reboot into safe mode.

Please disable all anti-virus and anti-spyware programs while we do the following (re-enable when you are finished):

Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

After clicking Fix exit HJT.

Use windows explorer to find and delete the below:

If you are unable to delete them try renaming them to xXx.old
and UuU.old, kernel.exe.old and then attempt deletion once more.


Now run the C:\MGtools\GetLogs.bat file by double clicking on it. Then attach the new C:\MGlogs.zip file that will be created by running this.

 

Now reboot into normal mode and complete the below:

Now run the C:\MGtools\GetLogs.bat file by double clicking on it. Then attach the new C:\MGlogs.zip file that will be created by running this.

 

Well, doctor says "one more prescription"

C:\Windows\updaters.exe <--- I want you to again reboot into safe mode, and attempt to delete this bold file, if necessary do a rename as I suggested before if you have trouble, rename to updaters.exe.old. Then reboot into NORMAL mode and do this:

Also delete all files in the below bold folders except ones from the current date (Windows will not let you delete the files from the current day).

Now run the C:\MGtools\GetLogs.bat file by double clicking on it. Then attach the new C:\MGlogs.zip file that will be created by running this.

 

Sweet. Looking better. Let's just delete the below bold folder.

• Please double-click OTL.exe to run it.
• Click on the CleanUp! button at upper Right corner.
• When you do this a text file named cleanup.txt will be downloaded from the internet.
• If you get a warning from your firewall or other security programs regarding OTL attempting to contact the internet you should allow it to do so. After the list has been download you'll be asked if you want to Begin cleanup process? Select Yes.
• This step removes the files, folders, and shortcuts created by the tools I had you download and run.

If you are not having any other malware problems, it is time to do our final steps:

1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.
2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
   • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
   • "%userprofile%\Desktop\combofix" /uninstall
     • Notes: The space between the combofix" and the /uninstall, it must be there.
     • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
3. Go back to step 6 of the READ ME and renable your Disk Emulation software with Defogger if you had disabled it.
4. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
5. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
6. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
7. Go to add/remove programs and uninstall HijackThis.
8. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders
   related to MGtools and some other items from our cleaning procedures.
9. If you are running Win 7, Vista, Windows XP or Windows ME, do the below:
   • Refer to the cleaning procedures pointed to by step 7 of the READ ME
     for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
   • Then reboot and Enable System Restore to create a new clean Restore Point.
10. After doing the above, you should work thru the below link:
    • How to Protect yourself from malware!

 

Could you attach the MBAM log just out of interest? I'm curious.