I think I have a virus or trojan or something

That's just stuff from Dell Support. If you don't want it/don't use it then uninstall it.

However your large issue is misuse of protection software that the READ & RUN ME warned you about riight at the beginning. You have three antivirus progams and possibly two to three firewalls running. The below were seen in your logs.

avast! Free Antivirus
Verizon Servicepoint 3.5.10
Vz In Home Agent
ZoneAlarm Firewall
ZoneAlarm Pro
ZoneAlarm Security

 

You're welcome.

No! Let's just get a new log from MGtools so that I can see what your status is after what you have uninstalled. If there are any left overs from the security applications, we will clean them up. It may become necessary to uninstall ALL of them. We shall see. Please do not do anything unless I request it.

 

Okay I see that you uninstalled these:
Verizon Servicepoint 3.5.10
Vz In Home Agent

But I think we need to uninstall all the others too to possibly correct the damaged caused from having too many security programs installed. Please follow the instructions below and do not reinstall anything until requested. We must make sure all traces are removed before anything is reinstalled.

Now uninstall each of the below:
avast! Free Antivirus
ZoneAlarm Firewall
ZoneAlarm Pro
ZoneAlarm Security


Now please download OTM by Old Timer and save it to your Desktop.

• Run it by double clicking on it (Note: if using Vista, Win7, or Win8, don't double click, use right click and select Run As Administrator).
• Copy the lines from the below codebox to the clipboard by highlighting ALL of them and pressing CTRL + C
  (or, after highlighting, right-click and choose Copy): Do not include the word Code: which is just a title line of
  the code box

Code:

:Processes
explorer.exe
 
:Services
gupdate
gupdatem
IswSvc
vsmon
WMPNetworkSvc
 
:Files
C:\Program Files\Alwil Software
C:\Program Files\CheckPoint
C:\Windows\tasks\GoogleUpdateTaskMachineCore.job
C:\Windows\tasks\GoogleUpdateTaskMachineUA.job
C:\Program Files (x86)\Verizon
C:\Windows\TEMP\*.*
C:\Users\Ben\AppData\Local\Temp\*.*
C:\$Recycle.Bin\S-1-5-21-3221300658-2471855494-4147940375-1000\*.*
 
:Reg
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentVersion\Run]
"avast"=-
"ZoneAlarm"=-
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\run-]
"TrueImageMonitor.exe"=-
"VerizonServicepoint.exe"=-
"tvncontrol"=-
[HKEY_LOCAL_MACHINE\software\Wow6432Node\microsoft\windows\currentVersion\Run]
"avast"=-
"ZoneAlarm"=-
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{DBC80044-A445-435b-BC74-9C25C1C588A9}]
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Toolbar]
"{EE2AC4E5-B0B0-4EC6-88A9-BCA1A32AB107}"=-
:Commands
[purity]
[EmptyTemp]
[start explorer]

[Reboot]

• Return to OTM, right click in the Paste List of Files/Folders to Move window (under the yellow bar
  ) and choose Paste.
• Now click the large http://forums.majorgeeks.com/chaslang/images/MoveIt!.png button.
• If OTM asks to reboot your computer, allow it to do so. The report should appear in Notepad after the reboot.
• Close OTM.

Now navigate to the C:\_OTM\MovedFiles folder ( assuming your Windows drive is C). This is where your log will be
saved in the form of Date and Time mmddyyyy_hhmmss.log. Just look for the most recent .log file. Attach
this log file to your next message.


Please download Junkware Removal Tool to your desktop.

• Shut down your protection software now to avoid potential conflicts.
• Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select Run as Administrator.
• The tool will open and start scanning your system.
• Note: That JRT may reset your home page to a google default so you will need to restore your home page setting if this happens.
• Please be patient as this can take a while to complete depending on your system's specifications.
• On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
• Attach JRT.txt to your next message.

Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista or Win7, don't double click, use right click and select Run As Administrator).


Then attach the below logs:

• the C:\_OTM\MovedFiles log
• the JRT.txt log
• C:\MGlogs.zip

Make sure you tell me how things are working now!

 

You're welcome. That looks better.

Now download and install Avast! Free Edition Only install it and nothing else. Then reboot and see how things are working with only Avast being added.

Note that thus far we have not been working on any malware problems. You do not have any.

Earlier I had mentioned that those programs you stopped were support software from Dell. I see you do not have Dell but are using software from Spinco ( you installed it ) that is similar support software. You have "Spinco Download Manager downloads and installs the Spinco Broadband software and any Broadband Essentials and Extras that you purchased." My comment still applies. Uninstall things you don't use or don't need. This is probably fits that description of not being needed.

 

Personally I think the more recent versions are too much of a pig and I prefer others which are more secure ( final instruction has a link to How to protect yourself from malware ). Also if you decide to put it back, you must make sure that you DO NOT install the whole security suite again or you will be right back to the same problems again.


If you are not having any other malware problems, it is time to do our final steps:

1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware.
2. Go back to step 4 oof the READ ME and renable your Disk Emulation software with Defogger if you had disabled it.
3. Go to add/remove programs and uninstall HijackThis. If you don't see it or it will not uninstall, don't worry about it. Just move on to the next step.
4. If running Vista or Win 7, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
5. Goto the C:\MGtools folder and find the MGclean.bat file. Double click ( if running Vista, Win7, or Win 8 Right Click and Run As Administrator ) on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
7. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
8. If you are running Win 7, Vista, Windows XP or Windows ME, do the below:
   • Refer to the cleaning procedures pointed to by step 6 of the READ ME
     for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
   • Then reboot and Enable System Restore to create a new clean Restore Point.
9. After doing the above, you should work thru the below link:
   • How to Protect yourself from malware!