I think I have Malware

Hello, MsApril

1: Your MBAM version is very outdated. The current version is v1.39 database 2491

Please run MBAM and click the Update tab > then click the Check for Updates button. Run a new Quick Scan and attach the new log.

2: The SASlog.txt is located at:
C:\Users\The McKinney's\AppData\Roaming\SUPERAntiSpyware.com\SUPERAntiSpyware\Logs

Note: To save time - please look at your SASlog.txt and make sure that the version is 4.26.1006 database version atleast 1953. If not - follow these instructions:

• Please uninstall your current version (this is necessary).
• Then download this SUPERAntiSpyware
• Install this new version. It may tell you that you need to reboot to complete the installation. You must reboot at this time.
• After the reboot, run SUPERAntiSpyware and immediately click the Check for Updates button to get more updates for the database.
• Now run a new Quick Scan of your system. And attach this new log.

3: Now go to this link MGTools and download the new version of MGtools....overwrite your previous MGtools.exe file with this one.

Then run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, use right click and select Run As Administrator).

Please attach the below logs to your next reply:

• updatedSASlog.txt
• updatedMBAM log
• updatedC:\MGlogs.zip

dr.m

 

:-D

Good! Where are the updated logs?

Edit: You beat me to it!! Please give me some time to review them.
dr.m

 

Hi, MsApril


No malware is found in your logs. If you are not having any other malware problems, it is time to do our final steps:

1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.
   
2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
   • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
   • "%userprofile%\Desktop\combofix" /u
     • Notes: The space between the combofix" and the /u, it must be there.
     • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
3. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
4. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
5. Go to add/remove programs and uninstall HijackThis.
6. You can delete the C:\MGtools folder and the C:\MGtools.exe file. You can also delete the C:\MGlogs.zip
7. If you are running Vista, Windows XP or Windows ME, do the below:
   • Refer to the cleaning procedures in step 3 the READ ME for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
   • Then reboot and Enable System Restore to create a new clean Restore Point.
8. After doing the above, you should work thru the below link:
   • How to Protect yourself from malware!

Safe surfing! http://i268.photobucket.com/albums/jj5/drmoriarty/Emoticons/char145.gif