IE and firefox probs help im a newbie

mattyg · Mar 8, 2005

hiya guys
my virgin broadband went off a week last sunday but eventually came back on the yesterday although no-one can tell me why.
however i now have a prob with IE and firefox as in they just sit there doing nothing
the IE window says cannot connect to server and the firefox browser is blank it says done in the bottom left corner and timed out in the top middle
when my connection went down i tried changing modems as its a sppedtouch so i tried a d-link modem but that wouldnt install didnt like sp2 so i unistalled sp2 installed modem and have now reinstalled speedtouch modem and sp2
my incredemail gets my emails from virgin all my anti virus stuff connects and updates.
i can connect messenger works but no browser function i have unistalled firefox and redownloaded and reinstalled but still no joy and after re-installing firefox i still have my old settings and extensions/themes

somebody please help no bb for a week and this only half working

thanks in advance
matt

chaslang · Mar 8, 2005

Sounds like you are able to download some how so I suggest you do the following.

To help us to best help you, please follow the steps below closely and in the order given and do not skip anything. If you have any difficulty, please post back letting us know what steps you have completed, what you found while doing the scans if anything along with details about any problems you may have encountered in completing the steps. The more details you can provide the better. Don't be afraid to ask for additional help if you don't understand something!

- Run ALL the steps in this Sticky thread READ ME FIRST BEFORE ASKING FOR SUPPORT: Basic Spyware, Trojan And Virus RemovalMake sure you check version numbers and get all updates.

- Very Important: Make sure you tell us the results from running the tutorial...was anything found? Were you unable to complete any of the scans?...Were you unable to download any of the tools?...Did you do the on-line scans as suggested? etc.

After doing ALL of the above you still have a problem:

- Download HijackThis 1.99.1

- Unzip the hijackthis.exe file to a folder you create named C:\Program Files\HJT

- Do NOT run Hijack This from the Desktop, a temp folder, or a sub-folder of C:\Documents and Settings, or choose to run it directly from the downloaded ZIP file.

- Before running HijackThis: You must close each of the following: your web browser, e-mail client, instant messenger, and programs like notepad, wordpad, MS Word etc. And any other unnecessary running programs.

- Run HijackThis and save your log file.

- Post your log as an ATTACHMENT to your next message.(Do NOT copy/paste the log into your post).

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IE and firefox probs help im a newbie

mattyg Private E-2

chaslang MajorGeeks Admin - Master Malware Expert Staff Member