IE Hijacked-have run fix but still having problem

Discussion in 'Malware Help (A Specialist Will Reply)' started by tinggg, Dec 31, 2005.

  1. tinggg

    tinggg Private E-2

    Whenever i try to open IE I get this error message:


    AppName: iexplore.exe AppVer: 6.0.2600.0 ModName: dvd4free.dll
    ModVer: 0.0.0.0 Offset: 0000234a


    I am now accessing the internet via Opera.

    About this time I noticed I also could not access my Macromedia Applications Dreamweaver MX and Firworks - I uninstalled them and reinstalled DW however no matter how often I put in my serial number, it accepted it, then promted me for it again. I'm guessing the two problems are related as you need IE/Firefox/Morzilla to register with Macromedia.

    Despite all these runs I still cannot open IE. Can anyone suggest anything or recommend what I need to delete from the Hijack Log. Should I reinstall iE and Outlook?

    Many thanks

    What I have done already:
    1. Have run Ewido in Safe mode [it located 7 infections - see log below]
    2. Have run CleanUp! in Safe Mode
    3. Have run MS Antispyware [clear]
    4. Have run MS Malicious Removal Tool [clear]
    3. Have installed HijackThis and run a log [provided].
    4. Ran Registry Mechanic as I thought the problem was here.

    • Edit by bjgarrick: Unrequested, Inline HJT log removed!
     

    Attached Files:

    Last edited by a moderator: Dec 31, 2005
  2. bjgarrick

    bjgarrick MajorGeeks Admin - Malware Expert

    Welcome to MajorGeeks.com!

    Please follow forum guidelines and perform cleaning steps in the sticky thread before posting HijackThis logs.

    Please follow our standard cleaning procedures which are necessary for us to provide you support. Also there are steps included for installing, running, and posting HijackThis logs as attachments.

    http://www.majorgeeks.com/images/grenade.gif Run ALL the steps in this Sticky thread READ & RUN ME FIRST Before Asking for Support

    • Make sure you check version numbers and get all updates.
    http://www.majorgeeks.com/images/grenade.gif Very Important: Make sure you tell us the results from running the tutorial...was anything found? Were you unable to complete any of the scans?...Were you unable to download any of the tools?...Did you do the on-line scans as suggested? etc.

    http://www.majorgeeks.com/images/grenade.gifAfter doing ALL of the above and you still have a problem, make sure you have booted to normal mode and run the steps in the below thread to properly use HijackThis and attach the log:

    http://www.majorgeeks.com/images/grenade.gif Downloading, Installing, and Running HijackThis
     
  3. tinggg

    tinggg Private E-2

    hi

    I have followed the instructions at http://forums.majorgeeks.com/showthread.php?t=35407

    However I cannot access the following as they require access with IE and I can no longer use this because of the problems I am having - I could not therefore run:

    Bitdefender or Panda ActiveScan

    When I clicked on http://www.majorgeeks.com/images/grenade.gif I just got an image of a grenade and nothing else happened.

    For some reason I am not able to add attachment files, perhaps it is because I am using Opera and not IE, so apologies for printing the log files.

    I still cannot access iE.

    Inline logs attached!
     

    Attached Files:

    Last edited by a moderator: Jan 1, 2006
  4. bjgarrick

    bjgarrick MajorGeeks Admin - Malware Expert

    Download Pocket KillBox

    Now, Copy and Paste C:\WINDOWS\SYSTEM32\dvd4free.dll into the box – If it exists, it will show up in Blue. Check the option to Delete on Reboot and Click the Red X and Yes to the confirmation message. A message will ask if you want to reboot now – Click YES and allow your PC to reboot.

    • If you get an error message about Pending Operations, just reboot your computer manually.
    After you complete the above, see if you can run IE. If you can run the online scans in the READ ME and attach the logs.
     

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