IE seems ok, Chrome still infected

Welcome to Major Geeks!

Please attach the logs we request and please attach them in the format specified in the cleaning procedures. Please do not convert the logs to word documents.

You need to attach logs from the below:

• Hitman Pro
• RogueKiller
• Malwarebytes
• MGtools

 

Run Hitman Pro again and activate the 30 day trial. Use it to remove all the Potential Unwanted Programs it reports. Then immediately reboot.

After reboot, run a new scan with Hitman Pro and attach the new log.


Uninstall the below outdated Java versions:
Java 7 Update 67
Java(TM) 6 Update 22
Java(TM) 6 Update 25

Please download OTM by Old Timer and save it to your Desktop.

• Run OTM.exe by double clicking on it (Note: if using Vista, Win7 or Win8, don't double click, use right click and select Run As Administrator).
• Copy the lines from the below codebox to the clipboard by highlighting ALL of them and pressing CTRL + C
  (or, after highlighting, right-click and choose Copy): Do not include the word Code: which is just a title line of
  the code box

Code:

:Processes
explorer.exe
 
:Files
c:\programdata\{d1889d12-f669-e698-d188-89d12f66744b}\gapps-kk-20131209.zip.exe
c:\programdata\{d1889d12-f669-e698-d188-89d12f66744b}
C:\windows\tasks\VideoKeep.job
C:\windows\system32\tasks\SpyHunter4Startup
C:\windows\system32\tasks\VideoKeep
C:\Users\Cam\AppData\Local\Temp\*.*
:Commands
[purity]
[EmptyTemp]
[start explorer]
[Reboot]

• Return to OTM, right click in the Paste List of Files/Folders to Move window (under the yellow bar
  ) and choose Paste.
• Now click the large http://forums.majorgeeks.com/chaslang/images/MoveIt!.png button.
• If OTM asks to reboot your computer, allow it to do so. The report should appear in Notepad after the reboot.
• Close OTM.

Now navigate to the C:\_OTM\MovedFiles folder ( assuming your Windows drive is C). This is where your log will be
saved in the form of Date and Time mmddyyyy_hhmmss.log. Just look for the most recent .log file. Attach
this log file to your next message.

Now please download Junkware Removal Tool to your desktop.

• Shut down your protection software now to avoid potential conflicts.
• Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select Run as Administrator.
• The tool will open and start scanning your system.
• Note: That JRT may reset your home page to a google default so you will need to restore your home page setting if this happens.
• Please be patient as this can take a while to complete depending on your system's specifications.
• On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
• Attach JRT.txt to your next message.

Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, Win7 or Win8, don't double click, use right click and select Run As Administrator).

Then attach the below logs:

• the C:\_OTM\MovedFiles log
• the JRT.TXT log
• C:\MGlogs.zip

Make sure you tell me how things are working now!

 

You're welcome.

This could just be due to some add-on in Internet Explorer. You could try disabling all addons to see. Also run the scan down at the end and we will take an additional look.

You can discuss non-malware topics in the Software Forum.


Please download OTL by OldTimer.

• Save it to your desktop.
• Double-click on the OTL icon on your desktopto run it. (Note: if using Vista, Win7 or Win8 use right-click and select Run as Administrator)
• Check the "Scan All Users" checkbox.
• Check the "Standard Output".
• Change the setting of "Drivers" and "Services" to "All"
• Copy the text in the code box below and paste it into the http://img14.imageshack.us/img14/66/otlcustomfix.png text-field.
  
  Code:

  activex
  netsvcs
  drives
  

• Now click the http://img171.imageshack.us/img171/2405/runscanotl.png button.
• One report will be created:
  • OTL.txt <-- Will be opened
• Attach OTL.txt to your next message. (How to attach)

 

I'm not seeing any issues in those logs either.

You can try the below to see if it will help with Internet Explorer:

Reset Internet Explorer 9, 10, and 11 to Defaults