iebar, hunt bar, mugly detected but can't remove

Discussion in 'Malware Help (A Specialist Will Reply)' started by orelia, Nov 20, 2005.

  1. orelia

    orelia Private E-2

    Have already followed majorgeeks instructions on removing spyware. 5 spyware programs failed to detect these three. Xoftspy detected them all but since I only have the demo it won't remove them. Ran hijack this and have the log.
     

    Attached Files:

  2. Shadow_Puter_Dude

    Shadow_Puter_Dude MG Authorized Malware Fighter

    You are running 2 AV programs AVG and Yahoo! AV pick one uninstall the other.

    Using Add or Remove Programs in the Control Panel Uninstall the Following:
    Download this trial version of Ewido Security Suite
    • Install ewido security suite
    • Launch ewido, there should be an icon on your desktop double-click it.
    • The program will have a window come up. One of the buttons on the left is to Update. Click the Update button.and then Start the Update. The update will start and a progress bar will show the updates being installed.
    • After it completes the update, click the Scanner button
    Now exit Ewido. Now print the below instructions or save them locally because I want you do have no browsers opened and also have no connection to the internet (unplug your cable) while doing the below.

    Okay, reboot into safe mode and follow the steps below. (If you have any problems at all trying to get into safe mode to complete these steps, just run them in normal boot mode and make sure you tell me when you come back.)

    Open up Ewido and do the following:

    • Click on Scanner
    • Then click Settings
    • Under What to Scan? Select Scan every file
    • Then click OK
    • Click on Complete System Scan and the scan will start.
    • Let the program scan the machine
    While the scan is in progress you will be prompted to clean files that are infected. Leave the defaults selections (to Remove and backup) and click OK. To save yourself some time, you can select Perform action with all infections and then click OK. With the option to scan every file, a lot of cookies will be removed.

    Once the scan has completed, there will be a button located on the bottom of the screen named Save report

    • Click Save report
    • Save the report to your desktop or anyplace you will be able to find it to upload here.
    Reboot into normal mode and reconnect to the internet.

    Come back here and post the Ewido Scan Report along with a fresh HJT log.
     
  3. orelia

    orelia Private E-2

    Thanks so much :) . Here are the ewido and hijack this logs.
    Just ran xoftspy again and it is still detecting viewpoint toolbar, mugly, iebar, and IBIS/Hunt Toolbar, as well as a couple other things it labels as "minor annoyances".
     

    Attached Files:

  4. Shadow_Puter_Dude

    Shadow_Puter_Dude MG Authorized Malware Fighter

    Your HijackTHis log isn't showing any of those pests.

    Could you post a log from Xoftspy so I can see what it is finding and where.

    Please download Spy Sweeper


    • Click the link above to download the program.
    • Install it. Once the program is installed, it will open.
    • It will prompt you to update to the latest definitions, click Yes.
    • Once the definitions are installed, click Options on the left side.
    • Click the Sweep Options tab.
    • Under What to Sweep please put a check next to the following:
      • Sweep Memory
      • Sweep Registry
      • Sweep Cookies
      • Sweep All User Accounts
      • Enable Direct Disk Sweeping
      • Sweep Contents of Compressed Files
      • Sweep for Rootkits
      • Please UNCHECK Do not Sweep System Restore Folder.
    • Click Sweep Now on the left side.
    • Click the Start button.
    • When it's done scanning, click the Next button.
    • Make sure everything has a check next to it, then click the Next button.
    • It will remove all of the items found.
    • Click Session Log in the upper right corner, copy everything in that window.
    • Click the Summary tab and click Finish.
    • Paste the contents of the session log you copied into notepad and save it as spysweeper.txt and attach it to your next post along with a fresh HJT log.
     
  5. orelia

    orelia Private E-2

    Saving the log doesn't seem to be an option with this program, but I typed up what it found.
     

    Attached Files:

  6. orelia

    orelia Private E-2

    here are the hijack this and spy sweeper logs
     

    Attached Files:

  7. Shadow_Puter_Dude

    Shadow_Puter_Dude MG Authorized Malware Fighter

    Scan with HijackThis and fix the follwoing:
    Download and Install
    - ExplorerXP

    Run ExplorerXP and delete the following:
    Reboot to Safe Mode

    Manual Removal of Hunt Toolbar http://labs.paretologic.com/spyware.aspx?remove=IBIS/Hunt%20Toolbar

    Using Windows Explorer Delete the following:
    Reboot to Normal Mode.

    Please run Panda Online Scan. After the scan attach the log to your next post. Also please follow the below:

    1 - Please EXTRACT all files from Qoologic Tool to its own folder - C:\Program Files\QoologicFinder . Then, DoubleClick Find-Qoologic.bat to run the tool. It should produce a log - Please attach that with your next post!

    2 - Please EXTRACT all the files form RKFiles Tool to its own folder named C:\Program Files\RKTOOL. Then, Please boot to SAFE MODE and DoubleClick rkfiles.bat to run the tool. Let it run and then, when it finishes, look for a log at C:\Log.txt and please attach that log.

    Now come back here and post all three logs as attachments
     
  8. orelia

    orelia Private E-2

    Did the hijack this scan, ran explorerxp, but was unable to find any of the files in the Hunt Toolbar manual removal instructions on my computer. I was in safe mode going through My Computer. Am I going about this wrong? Should I look for the registry keys anyway?
     
  9. Shadow_Puter_Dude

    Shadow_Puter_Dude MG Authorized Malware Fighter

    Your do it right, if it's not there then just continue with the instructions I gave you.
     
  10. orelia

    orelia Private E-2

    None of the Hunt Toolbar files were there, and I don't think any of the registry keys were either. Here are two of the three logs.
     

    Attached Files:

  11. orelia

    orelia Private E-2

    And here's the third, the Qoologic one.
     

    Attached Files:

  12. Shadow_Puter_Dude

    Shadow_Puter_Dude MG Authorized Malware Fighter

    Delete the following files:
    Post a fresh HijackThis log.
     

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