iexplore.exe error giving me fits!

Discussion in 'Malware Help (A Specialist Will Reply)' started by gfmeyers, Feb 20, 2005.

  1. gfmeyers

    gfmeyers Private E-2

    Please help,
    Using IE 6 I have been getting 'iexplore.exe error - create log and close down' whenever I go to certain sites, e.g. Windows Update and Travelocity.

    I am running Win 2000 Pro on an IBM Think Pad R30. I am using AVG for anti-virus and Zone Alarm for firewall. I have run Spybot and Ad-Aware to remove spyware and rebooted my computer but the probelm persists. I have also run and Hijack This and only saved the log file but am not posting it until asked.

    Please help me if you can - this is a nuisance and is really puzzling me.

    Thanks,
    Greg
     
  2. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Hijackthis is not one of the first steps.

    First, please follow ALL the steps in this Sticky thread READ ME FIRST BEFORE ASKING FOR SUPPORT: Basic Spyware, Trojan And Virus Removal
    If you already have any of the programs linked in the tutorial please double check your version to make sure you have the latest one and that you have any/all updates for the programs.

    NOTE: In order to resolve the issues you are having it is very important that you at least try to perform all the steps as outlined. If you have any difficulty please post back letting us know what steps you have completed, what you found while doing the scans if anything and details about any problems you have encountered in completing the steps. The more details you can provide the better.


    After doing ALL of the above if you still have a problem:

    Make sure you have HijackThis 1.99.1 and follow the guidelines on where to install it and how to post a log as an attachment. This is all covered in the sticky thread NO HIJACK THIS LOG FILES BEFORE READING THIS: HJT Tutorial & LOG File Posting

    Now post a HijackThis log as an attachment to your message (Do not post the log inline). All running programs should be closed, including your web browser, e-mail. Close before running Hijack This!

    To repeat: Do NOT run Hijack This from the Desktop, a temp folder, or a sub-folder of C:\Documents and Settings, or choose to run it directly from the downloaded ZIP file. Place it in its own folder, for example C:\Program Files\HJT
     

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