Iexplore.exe running w/ no browser, random pop-ups

Welcome to Major Geeks!

You have a Master Boot Record (MBR) infection as shown by the below to files seen running in your process list:
C:\System Volume Information\Microsoft\services.exe
C:\System Volume Information\Microsoft\smss.exe


We need to see the below log before creating a fix.

• Download bootkit_remover.rar
• Click the underlined DOWNLOAD text to download the file and save it to your Desktop.
• You then need to extract the remover.exe file from the RAR using a program capable of extracing RAR compressed files. If you don't have an extraction program, you can use 7-Zip
• After extracing remover.exe to your Desktop, double click the remover.exe file to run the program.
• Attach or post inline here, the output from remover.exe

 

Please try to copy and paste text info in the future or create a text log and attach. Snapshots (while better than nothing) require us to have to type text which could be prone to errors. Command prompt window text can be copied to the clip board by right click on the top bar of the window and using the Edit commands to Mark, Copy, and Paste.


Now - please do the following:

• Click Start, Run then copy and paste the below into the Run box and click OK.

"%userprofile%\Desktop\remover.exe" fix \\.\PhysicalDrive0

• Now reboot your PC and after reboot continue with the below instructions.
• Disable System Restore on all drives.
• Look for the below folder and if if it sill exists, delete it.
  • C:\System Volume Information\Microsoft
• Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista or Win7, don't double click, use right click and select Run As Administrator).
  
  
  Then attach the below logs:
  • the bkrlog.txt file created in your root folder which is C:\
  • C:\MGlogs.zip

Make sure you tell me how things are working now!

 

Is System Restore disabled as I requested. Double check.

 

Okay then attach the new MGlogs.zip file. Ignore the request for the bkrlog.txt because I did not have you create it.

 

You're welcome. Your logs are clean.

You should just uninstall the below outdated Sun Java version:
Java(TM) SE Runtime Environment 6 Update 1



If you are not having any other malware problems, it is time to do our final steps:

1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.
2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
   • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
   • "%userprofile%\Desktop\combofix" /uninstall
     • Notes: The space between the combofix" and the /uninstall, it must be there.
     • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
3. Go back to step 6 oof the READ ME and renable your Disk Emulation software with Defogger if you had disabled it.
4. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
5. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
6. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
7. Go to add/remove programs and uninstall HijackThis.
8. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders
   related to MGtools and some other items from our cleaning procedures.
9. Make sure you now turn System Restore back on.
10. After doing the above, you should work thru the below link:
    • How to Protect yourself from malware!

 

You're welcome. Surf safely!