iexplore.exe Virus Logs attached

HOW TO: Attach Items To Your Post

 

Yes. I don't have priviledges to move the logs here so let's just start a fix:

Mozilla Firefox (3.0.3) <--- You should update Firefox!

Java(TM) 6 Update 17 <--- Uninstall this outdated version of java:

Please give the Norton Removal Tool (SymNRT) a run > reboot your machine and then run it again for good measure.

I suggest you run the Official AVG Removal Tool

Make sure you also delete any AVG folders in Program Files and Documents & Settings/Application Data directories.

Now Run Ccleaner. (Not the registry section, just the cleaner)

C:\Documents and Settings\mark de Louvois\Desktop\MGtools.exe <--- delete this now as it is not where we requested it to be.

Now we need to use ComboFix

• Make sure that combofix.exe that you downloaded while doing the READ & RUN ME is on your Desktop but Do not run it!
  • If it is not on your Desktop, the below will not work.
• Also make sure you have shut down all protection software (antivirus, antispyware...etc) or they may get in the way of allowing ComboFix to run properly.
• If ComboFix tells you it needs to update to a new version, make sure you allow it to update.
• Open Notepad and copy/paste the text in the below quote box. Ensure you scroll down to select ALL the lines:

Code:

KILLALL::

SecCenter::
{17DDD097-36FF-435F-9E1B-52D74245D6BF}
{7C21A4C9-F61F-4AC4-B722-A6E19C16F220}
{E10A9785-9598-4754-B552-92431C1C35F8}
Driver::
abwmb
File::
c:\windows\UDB.zip
c:\windows\IDB.zip
Folder::
c:\program files\Spyware Doctor 
C:\Documents and Settings\mark de Louvois\Local Settings\Application Data\dpocyswmw
Registry::
[-HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{3CA2F312-6F6E-4B53-A66E-4E65E497C8C0}]

• Save the above as CFscript.txt and make sure you save it to the same location (should be on your Desktop) as ComboFix.exe
• At this point, you MUST EXIT ALL BROWSERS NOW before continuing!
• You should have both the ComboFix.exe and CFScript.txt icons on your Desktop.
• Now use your mouse to drag CFscript.txt on top of ComboFix.exe
  
  http://img.photobucket.com/albums/v666/sUBs/CFScriptB-4.gif
  
  
• Follow the prompts.
• When it finishes, a log will be produced named c:\combofix.txt
• I will ask for this log below

Note:

Do not mouseclick combofix's window while it is running. That may cause it to stall.


Reboot your machine and install the most current and up to date version of Java available here at the below link:

Java Runtime 6

Now I want you to install some antivirus. Run a full scan with it and let me know if it flags anything?

Run the C:\MGtools\GetLogs.bat file by double clicking on it. Then attach the new C:\MGlogs.zip file that will be created by running this.

Let me know how things are running.

 

Try this:

• Download bootkit_remover.rar
• Click the underlined DOWNLOAD text to download the file and save it to your Desktop.
• You then need to extract the remover.exe file from the RAR using a program capable of extracing RAR compressed files. If you don't have an extraction program, you can use7-Zip
• After extracing remover.exe to your Desktop, double click the remover.exe file to run the program.
• Attach or post inline here, the output from remover.exe

 

You left out the part that we need.

Yes there is. You can right click on the top bar of any command prompt type window and you will see a menu where you can select Edit functions which include the ability to Mark, Copy, and Paste. So you use Mark to highlight the info and then use Copy to get it into the clipboard. You can actually do the Mark by just right clicking anywhere in the window but if you then right click again in the window to do a copy, you will loose the marking so that is why you need to use the Edit function from the top bar.

 

And sorry for the late response. However I am having to consult with colleagues regarding your problems. You are infected with a type of new malware and I don't want to make any sudden moves. Please be patient.

Thanks
Kestrel13!

 

Do not try and delete anything on your own! I am hoping Chaslang will chime in again soon.

 

There is nothing wrong with a backup of Internet Explorer being in the dllcache folder. It is a backup for Windows File Protection.


Do you have all important data backed up? You really should do this before continuing since we will need to rewrite your MBR to fix this and while most times this can be done without any problem, these infections can react badly and that could result in a PC not being bootable. Again you really don't have much choice though since these infections are too dangerous to your security to leave on a PC.


Now if you have important data backup up and understand the above warning - please do the following:

• Click Start, Run then copy and paste the below into the Run box and click OK.

"%userprofile%\Desktop\remover.exe" fix \\.\PhysicalDrive0

• Now reboot your PC and after reboot continue with the below instructions.
• Disable System Restore on all drives.
• Look for the below folder and if if it sill exists, delete it.
  • C:\System Volume Information\Microsoft
• Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista or Win7, don't double click, use right click and select Run As Administrator).
  
  Then attach the below logs:
  • C:\MGlogs.zip

Make sure you tell me how things are working now!

 

If you did not repair then Master Boot Record then you are still infected and at risk for security problems. Rerun the scan that Kestrel13! gave you in message # 8 and attach the results. This will tell us if you MBR was fixed.

 

You're welcome. Your log shows you have a second drive which may or may not be carrying the infection since it show as an unknown boot code. If your problem returns, it would likely be because the second drive is infected and needs to be cleaned.

So if things remain okay for a few days and a few reboots, then you are likely okay and can continue on with the below final steps.



If you are not having any other malware problems, it is time to do our final steps:

1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.
2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
   • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
   • "%userprofile%\Desktop\combofix" /uninstall
     • Notes: The space between the combofix" and the /uninstall, it must be there.
     • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
3. Go back to step 6 oof the READ ME and renable your Disk Emulation software with Defogger if you had disabled it.
4. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
5. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
6. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
7. Go to add/remove programs and uninstall HijackThis.
8. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders
   related to MGtools and some other items from our cleaning procedures.
9. If you are running Win 7, Vista, Windows XP or Windows ME, do the below:
   • Refer to the cleaning procedures pointed to by step 7 of the READ ME
     for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
   • Then reboot and Enable System Restore to create a new clean Restore Point.
10. After doing the above, you should work thru the below link:
    • How to Protect yourself from malware!