I'm pretty sure this computer is still infected.

Hi

Just to let you know we're reviewing your logs now and will get back to you as soon as possible.

Thanks
Kes13!

 

The main reason for this PC being slow is that the Total Physical Memory = 256.00 MB and only 42.59 MB is free.
I recommend 4 times this amount of memory ( that is 1 GB ) to most effective run Windows XP these days.

There are some left over items from Symantec that need to be removed. Please run the below then reboot. After reboot run it one more time.

Norton Removal Tool (SymNRT)

Now uninstall the below software:
Viewpoint Media Player <-- should have been uninstalled in step 1 of the READ ME

Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

O3 - Toolbar: (no name) - {37B85A29-692B-4205-9CAD-2626E4993404} - (no file)
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER

After clicking Fix, exit HJT.


Now we need to use ComboFix to remove a bunch of malware files.

• Make sure that combofix.exe that you downloaded while doing the READ & RUN ME is on your Desktop but Do not run it!
  • If it is not on your Desktop, the below will not work.
• Open Notepad and copy/paste the text in the below quote box into it:

• Save the above as CFscript.txt and make sure you save it to the same location (should be on your Desktop) as ComboFix.exe
• At this point, you MUST EXIT ALL BROWSERS NOW before continuing!
• You should have both the ComboFix.exe and CFScript.txt icons on your Desktop.
• Now use your mouse to drag CFscript.txt on top of ComboFix.exe
• Follow the prompts.
• When it finishes, a log will be produced named c:\combofix.txt
• I will ask for this log below

Note:

Do not mouseclick combofix's window while it is running. That may cause it to stall.


Now run Ccleaner!

Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator).


Then attach the below logs:

• C:\ComboFix.txt
• C:\MGlogs.zip

Make sure you tell me how things are working now!

Important note!! You have AVG6 installed which is very outdated and needs to be replaced by an up to date antivirus program to have proper protection but also note that newer programs also are more resource hungry and will need more RAM.

 

You're welcome. Fixing those remaining items would have help a little but it would not cure there main complaint of the PC being slow. In fact this PC was did not even have proper protection on it. Besides AVG being old, they needed an antispyware realtime blocking tool and a much better firewall than the Windows XP firewall. Adding those will slow them down even more. Adding more RAM is the correct fix.