Im thinking Driver's are Gone

Recently My father in law called me and told me he started his computer and when he did all he got was a Message that said "Files corrupt and being deleted" . This Man is 80 something so this is the best he could tell me what happened. His Daughter decided to use the reinstall cd that the computer came with and eliminate everything and reinstall windows, but now there are some issues with drivers..(Im assuming) this is where I took over wishing I would of been the first to handle this task. Anyways when looking in device Manager under the "Other Devices" folder there are 4 items : Ethernet Controller, Multimedia Audio Controller, SM Bus Controller, and Video Controller (VGA Compatiable) that all have yellow question marks next to them. If what I read is accurate this means there are issues with these drivers. I do have the "Driver's and Utilites" cd but when I load it nothing happens except for a modem check and thats it..Im a little lost on what I should do next.......It is a Dell Demension 2400 , with Microsoft Xp professional Version 2002, service pack 1, Intel Pentium (R) 4 CPU ,2.66GHz 768mb Ram., service tag # CHN2Q41 ..I really hope I have given you the info you need to help me remedy this issue.......:confused

 

Greetings, Garbageman.

You're missing the chipset, sound and video drivers. Do this:

1. Download and install this chipset file.

2. Reboot.

3. Do the same with the video driver and audio driver.

Let us know how it goes.

 

Just realized you're at Service Pack 1. Before you try the Audio driver installation, you need to upgrade your XP to Service Pack 3.

Download and install Service Pack 2 first, and then Service Pack 3.

 

Did everything you ask, Installed the chipset drivers first then reboot, then service pack 2, reboot, service pack 3, reboot, then the video and audio drivers and again reboot. All the yellow questions marks are gone EXCEPT for my ethernet controller that still has a yellow question mark. I am assuming the driver for this is still missing. I tried to hook up the ethernet cable and go thru a couple different ways to see if I could get online but couldnt.

 

Try this

http://support.dell.com/support/dow...&dateid=-1&formatid=-1&source=-1&fileid=84196


Installation

1.Double-click the new icon on the desktop labeled R64645.EXE.
2.The Self-Extracting window appears and prompts you to extract or
unzip to C:\DELL\DRIVERS\r64645. Write down this path so the executable (I.e.
Setup.exe) file can be found later.
3.The Self-Extractor window appears.
4.Click OK.
5.After completing the file extraction, if the Self-Extractor
window is still open, close it.
6.Click the Start button and then click Run.
7.Type C:\DELL\DRIVERS\r64645 in the Open textbox and then click OK.
8.Follow the on-screen installation instructions

 

YES, THANK YOU THANK YOU, I am now on the internet and in the process of installing all the updates, Hopefully I can get the rest done on my own if not I know where to go...Alll of you are a God send I can not thank you enough....You all made it so easy and saved US some money...Thank you again, consider this issue closed.:wave

 

Good news, Garbageman! Glad you're getting things sorted, and thanks for the feedback. :major