*In need of ALUREON help

Discussion in 'Malware Help (A Specialist Will Reply)' started by eclipsedave, Nov 23, 2013.

  1. eclipsedave

    eclipsedave Private E-2

    I have the same error code as the user asking for help in the following thread:

    http://forums.majorgeeks.com/showthread.php?t=257812

    My 64-bit Windows7 PC goes to blue screen of death seconds after power up. All I have is internet via cell phone tether and I do have a 16gb flash drive. Just need to know what to do next.

    I used to be able to enter the safe modes, but the amount of time able to work with that got shorter and shorter. Now no matter which option I pick, it goes straight to bsod.*Now I get the same error as that same user:

    STOP:*0x0000007B (0xFFFFF880009A9928, 0xFFFFFFFFC000000D, 0X0000000000000000, 0X0000000000000000)

    I wasn't given any Windows 7 discs with this (64-bit) computer. I can't really afford to lose any data. I have cell phone internet and can use it to download files to my tablet and then I have a tablet USB adapter. So I have a 16gb flash drive that can be loaded with required files. If the bsod can be conquered, then I would be able to perform USB tether to my phone for Internet. Things like System Restore, etc. didn't help.*I hope this info is helpful.

    Here's a short video clip of trying to enter one of the safe mofes:

    https://www.youtube.com/watch?v=Bvl2yO8lHoo&feature=youtube_gdata_player

    -Dave
    P.S. This was a brand new PC and I have no clue as to how it acquired such a disastrous thing.
     
  2. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Please do the below so that we can boot to System Recovery Options to run a scan.

    For 32-bit (x86) systems download Farbar Recovery Scan Tool and save it to a flash drive.
    For 64-bit (x64) systems download Farbar Recovery Scan Tool x64 and save it to a flash drive.

    Plug the flashdrive into the infected PC.

    Enter System Recovery Options from the Advanced Boot Options:
    • Restart the computer.
    • As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
    • Use the arrow keys to select the Repair your computer menu item.
    • Select US as the keyboard language settings, and then click Next.
    • Select the operating system you want to repair, and then click Next.
    • Select your user account an click Next.

    On the System Recovery Options menu you will get the following options:
    • Select Command Prompt
    • In the command window type in notepad and press Enter.
    • The notepad opens. Under File menu select Open.
    • Select "Computer" and find your flash drive letter and close the notepad.
    • In the command window type e:\frst.exe (for x64 bit version type e:\frst64) and press Enter
      Note: Replace letter e with the drive letter of your flash drive.
    • The tool will start to run.
    • When the tool opens click Yes to disclaimer.
    • Press Scan button.
    • It will make a log (FRST.txt) on the flash drive. Please attach this file to your next reply. (See: How to attach)
     
  3. eclipsedave

    eclipsedave Private E-2

    Thank you for the lightning-fast response. I performed everything fine. Man, it felt good just to be able to have it remain on for more than a minute. Ha:). Here is the log:
     

    Attached Files:

  4. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    You're welcome. Did you install the below keylogger on your PC?
    HKLM\...\Policies\Explorer\Run: [application] - C:\Program Files (x86)\AKProg\AKProg.exe hs No File


    Download this >> View attachment fixlist.txt


    Save fixlist.txt to your flash drive.
    • You should now have both fixlist.txt and FRST64.exe on your flash drive.
    Now reboot back into the System Recovery Options as you did previously.
    Run FRST64 and press the Fix button just once and wait.
    The tool will make a log on the flashdrive (Fixlog.txt).
    Please attach this to your next message. (See how to attach)

    Now see if you can boot into normal Windows.
     
  5. eclipsedave

    eclipsedave Private E-2

    Yes, I did have to monitor my computer, as a young family member was also using it. It was a really nice program, but I have long since forgotten the code to even bring up the hidden log in window. Does that change my next step? Or should I continue following your directions?
     
  6. eclipsedave

    eclipsedave Private E-2

    Welp, I figure this can't hurt. So, here's the log:
     

    Attached Files:

  7. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    You did not tell me if you could boot into normal Windows now.
     
  8. eclipsedave

    eclipsedave Private E-2

    I missed that one sentence regarding checking for normal boot up or elseiI would've tried that last night. So I just now tried to boot normally and it first asked if I still wanted to bootnnormally and I clicked accordingly. My usual icons and desktop image appear fine. A minute of two later, it is showing a small window stating that Windows has recovered from an unexpected shutdown. Problem details as follows:

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 1033

    Additional information about the problem:
    BCCode: 1e
    BCP1: FFFFFFFFC0000005
    BCP2: FFFFFA80068B3BB0
    BCP3: 0000000000000000
    BCP4: 000000007EFA8000
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 768_1

    Files that help describe the problem:
    C:\Windows\Minidump\112313-41199-01.dmp
    C:\Users\Owner\AppData\Local\Temp\WER-90527-0.sysdata.xml

    After that, is simply 2 statements regarding privacy policies.
     
    Last edited: Nov 24, 2013
  9. eclipsedave

    eclipsedave Private E-2

    So far, everything seems to be acting normal. But I'll wait for further.
     
  10. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    That's normal after problems like you had.

    If you find you still have malware problems, the below would be your next steps.

     
  11. eclipsedave

    eclipsedave Private E-2

    Okay. Thank you so much. I really appreciate your help. Hopefully this thing will be okay. Shortly after it was out of warranty, it went bsod and I think I tried CCleaner at that time, but it's been too long to remember. I've tried fixing it again and again over the following years and even had a short window of success. But then bsod came knocking again. Haven't really ever had this thing working right again until now. (That's what I meant by "brand new" computer. I barely got to use it.) You guys/gals are the best!
     
    Last edited: Nov 24, 2013
  12. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    You're welcome. Surf safely!
     
  13. eclipsedave

    eclipsedave Private E-2

    Thank you, again. PC has been running like a champ ever since then.
     
  14. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    You're welcome. Surf safely!
     

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