In need of desparate help :/

burntricecooker · Sep 7, 2009

I turned on my computer (windows xp sp3, regularly updated) to a Windows needs to shut down becuase of some kind of access thing?? it had a countdown so i didnt have much time to react. This happened at the welcome screen. Then upon restarting i noticed that first of all windows live messenger (also updated) would sign in and then sign out again saying "Windows Live Communications Platform has encountered a problem and needs to close. We are sorry for the inconvenience."

Then i was worried, naturally i opened my malwarebyte's anti-malware to run a scan and was stopped short when the scan was starting the program closed itself w/o any warning. When i tried to open again it said that "Windows could not access the specified device, path, or file. You may not have the appropriate permissions to access the item."

So next, after I searched online (firefox still works perfectly fine atm) and found some possible solutions, i tried them all. This involved going to admin mode in safe mode and changing the permissions and even as a admin i could not run the program.

At this point i was very worried so i decided to turn to this website as it proved to have solutions to many problems before, and it said to download the super antivirus program. Now apparently it is saying "The system administrator has set policies to prevent this installation."

It almost seems as if my computer's been hacked haha i know, small chance. But now i am at a lost and in desparate need of some advice please.

Btw i have tried to run a system restore but at the final "next" button it wont commence no matter how long i wait or press it.

Kestrel13! · Sep 10, 2009

Let's try this:

You MUST follow these steps exactly and they MUST be performed in the order written.

Download The Avenger by Swandog46, and save it to your Desktop.

Extract avenger.exe from the Zip file and save it to your desktop but DO NOT RUN IT.

Now download and save the below two files to the root folder of your Windows boot drive. Normally this would be drive C. If you do this correctly, you will then see C:\MGtools.exe and FixAVP.exe

MGtools

FixAVP

Now run MGtools.exe by following the instructions given here Using MGtools which will help your understand how to run it and what will happen. You don't need to worry about attaching the MGlogs.zip file that it mentions yet because we have more to do and new log will be obtained later.

Now run the FixAVP.exe file by double clicking on it. This will attempt to automatically run Avenger (which you downloaded above) and it should also try to reboot your PC so don't be alarmed when this happens.

After Reboot, and if all goes well, a new scan by MGtools should automatically take place because Avenger will try to run C:\MGtools\GetLogs.bat which will begin all the scans again.

When GetLogs.bat finishes running, there will be a new C:\MGlogs.zip file and now it will be time to attach it to your next message. Make sure that you allow GetLogs.bat to finish running. It will tell you when it is finished. Do not close the command prompt window on your own until it is finished.

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In need of desparate help :/

burntricecooker Private E-2

Kestrel13! Super Malware Fighter - Major Dilemma Staff Member