Inaccessible Boot Device - Quick Question

Good Day All,

I had a user call me this morning to complain that their machine was running poorly. A review of the event log revealed numerous disk access errors (namely bad sectors), so I ran a chkdsk. After running chkdsk, we got a stop error. The recommendations were to restart the machine (which I did.. COLD), then to check for viruses and run chkdsk.

Now, this machine won't boot, even in safe mode. I was wondering if there are any ammendments to the malware removal thread that I should take into consideration. As of now, my plan is to connect this hard drive to another machine as slave, and run through the thread as such, but if there are any better suggestions, I am more than willing to hear them.

Thanks!

 

Thank you for your reply, Chaslang. I agree that it sounds more like a harware issue, but thought it would be prudent to do a malware scan, as this user also has the highest virus count of all our AV clients, and it seemed to coincide with the stop error.

However, I think you may have misunderstood my question. I do realize that you keep that thread well updated. But, since this drive is connected as slave, are there any special considerations that I should be taking? (ie, is the boot sector being scanned, MBR, etc?)

 

Fantastic. Thanks again!