increasingly clogged and malfunctioning system, that's beyond my ability to fix.

Discussion in 'Malware Help (A Specialist Will Reply)' started by mediadave, Aug 5, 2007.

  1. mediadave

    mediadave Private E-2

    Hi, A few weeks ago I accidently downloaded a virus. I instantly got my virus scan (NTL Netguard Security) onto it, and it found and deleted quite a lot of stuff. And so I went my happy way. Except it obviously hasn't got everything (even though every time I run it, and its spyware function, it finds and kills 'everything') as my system has been getting increasingluy bogged down in crap. i'm getting IE popups, even when I'm not in explorer, new firefox pages popping up when I am in Firefox, and thing called Abetear A that my spyscan can't get rid of, but does tell me about every five minutes.

    So I'm turning to you, oh gods of the internet. i have performed all the necessary prayers and rituals (ie, the scans you tell me to do in the malware removal guide), though at the end of it the problems still seem to be there. You're my last best hope, majorgeeks!
     

    Attached Files:

    mediadave, Aug 5, 2007
    #1
  2. mediadave

    mediadave Private E-2

    here's the rest...
     

    Attached Files:

    mediadave, Aug 5, 2007
    #2
  3. mediadave

    mediadave Private E-2

    A few notes, Spybot found a thing called virtumonde, in C:\WINDOWS\system32\pmnnk.dll
    which it could not delete. i tried to do it manually, but it was 'in use'. I used unLocker on it, and noted it was being used by explorer.exe. Tried to unlock it anyway, and it bluescreened. Still there when I booted up, and still unkillable.

    Seeing virtumonde mentioned later in the malware removal guide, I ran Vundofix V6.5.6, and here is the log...

    It seems to have gotten rid of Pmnnk.dll, but the problems of my PC are still the same.
     

    Attached Files:

    mediadave, Aug 5, 2007
    #3
  4. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Please use add/remove programs to uninstall:
    MyWay Search Assistant
    Viewpoint Media Player
    and all browser plugins

    Run HijackThis and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

    After clicking fix, exit HJT.

    Please copy the bold text below to notepad. Save it as fixME.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.

    Download this file - Combofix.exe
    2. Double click combofix.exe & follow the prompts.
    3. When finished, it will produce a log for you. Attach this log to your next reply

    Note:

    Do not mouseclick combofix's window while it is running. That may cause it to stall.

    Attach new logs for:
    ShowNew
    GetRun
    HJT
    ComboFix
     
    TimW, Aug 5, 2007
    #4
  5. mediadave

    mediadave Private E-2

    thanks for the swift reply, here are the logs you asked for:
     

    Attached Files:

    mediadave, Aug 7, 2007
    #5
  6. mediadave

    mediadave Private E-2

    and more:
     

    Attached Files:

    mediadave, Aug 7, 2007
    #6
  7. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    You did not uninstall:
    Java 2 Runtime Environment, SE v1.4.2_03
    What is "Anti-Spyware" ---> Listed in you add/remove programs?

    Please copy the bold text below to notepad. Save it as fixME.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.
    Please re-run ComboFix.

    Then:
    download The Avenger by Swandog469, and save it to your Desktop.

    * Extract avenger.exe from the Zip file and save it to your desktop
    * Run avenger.exe by double-clicking on it.
    * Check the 'Input script manually' box.
    * Click on the magnifying glass icon.
    * Copy everything in the Quote box below, and paste it in the box that opens:

    * Now click the 'Done' button.
    * Click on the traffic light icon and OK the prompt.
    * You will be prompted to restart, OK the prompt and your PC should reboot, if not, reboot it yourself.
    * A log file from Avenger will be produced at C:\avenger.txt
    Attach new logs for:
    ComboFix
    Avenger
    ShowNew
     
    Last edited: Aug 9, 2007
    TimW, Aug 8, 2007
    #7
  8. mediadave

    mediadave Private E-2

    thanks again, my computer is already working a lot better. The only "Anti-Spyware" I see on my add/remove programs list is AVG anti-spyware (I couldn't download Counterspy)

    here are the logs:
     

    Attached Files:

    mediadave, Aug 9, 2007
    #8
  9. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    We have one more to delete, and then we can do our final cleanup.
    And let me fix that MSN entry...
    Please copy the bold text below to notepad. Save it as fixME.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.
    Run avenger.exe by double-clicking on it.
    * Check the 'Input script manually' box.
    * Click on the magnifying glass icon.
    * Copy everything in the Quote box below, and paste it in the box that opens:
    * Now click the 'Done' button.
    * Click on the traffic light icon and OK the prompt.
    * You will be prompted to restart, OK the prompt and your PC should reboot, if not, reboot it yourself.
    * A log file from Avenger will be produced at C:\avenger.txt
    Attach new logs for:
    Avenger
    ShowNew
     
    Last edited: Aug 10, 2007
    TimW, Aug 10, 2007
    #9
  10. mediadave

    mediadave Private E-2

    thanks, here's the logs:
     

    Attached Files:

    mediadave, Aug 10, 2007
    #10
  11. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Your logs look clean. You may uninstall any programs we had you download (including Counterspy).

    If you are not having any other malware problems, it is time to do our final steps:

    1. If we used Pocket Killbox during your cleanup, do the below
    * Run Pocket Killbox and select File, Cleanup, Delete All Backups
    2. If we used ComboFix you can delete the ComboFix.exe file and associated C:\combofix.txt log that was created.
    3. If we user SDFix you can delete all the SDFix related files and folders from your Desktop or whereever you installed it.
    4. If we used VundoFix, you can delete the VundoFix.exe file and the C:\VundoFix Backups folder and C:\vundofix.txt log that was created.
    5. If we had your run FixWareOut, you can delete the Fixwareout.exe file and the C:\fixwareout folder.
    6. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
    7. You can delete the ShowNew.Zip and GetRunkey.Zip files and the files that you extracted from the ZIP files. You can also delete the C:\newfiles.txt and C:\runkeys.txt logs that were created
    8. If you are running Windows XP or Windows ME, do the below:
    * go back to step 8 of the READ & RUN ME to Disable System Restore which will flush your Restore Points.
    * Then reboot and Enable System Restore to create a new clean Restore Point.
    9. After doing the above, you should work thru the below link:
    * How to Protect yourself from malware!
     
    TimW, Aug 11, 2007
    #11
  12. mediadave

    mediadave Private E-2

    Wow, I cannot thank you enough. I'd almost forgotten what a normally working computer was like!

    Thanks again. If you're ever in London, I think I owe you a few beers.
     
    mediadave, Aug 11, 2007
    #12
  13. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    send me two plane tickets and I'll buy you a few beers! :D

    No problem...safe surfing:)
     
    TimW, Aug 11, 2007
    #13

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