Infected computer Need help Please

hi

I need help with removing all sort of junk from my computer. Here is how it all started. I had the laptop connected to internet and went to do some work and all the sudden i start hearing Antivir alerts of trojan, like 3 alerts. I DC the internet and went to Hijack this, and copied the file location and set it to delete on reboot. even after that i kept on getting the alerts for different files. at the present moment my internet is working very slow and computer is slow too and i am getting a lots of popups, i am also getting the pop of antivirus 2009 pop too. Please help. Thank You

 

Need help cleaning out the system

Hi, I went through all the cleaning tips given in thread Windows XP Cleaning Procedure

While cleaning the system these are the logs I got when I followed the instructions give in Windows XP Cleaning Procedure

Any help will be highly appreciated. thank you

 

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Were you able to run MBAM (Malwarebytes)? If so, please attach the log from the scan. If not then please download, install, update and run it. Attach the log once complete.

 

hi, yes i ran the Malwarebytes log and forgot to attach. so here it is.

 

If you have not already, download and run ComboFix. You can find instructions in the Windows XP Cleaning Procedure.

Please attach this log once the scan is complete.

 

hi, sorry once again forgot to attach the combofix log too, here it is. thanks for your help

 

Pre-Instructions:

1. First, please disable any antivirus and/or antispy programs you have installed so they will not block this fix.
   
2. Print out these instructions or save them to a text file so that you can operate with All Browser Windows CLOSED.

Step 1:
Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

Again, make sure ALL browser windows are closed when you click FIX.

Step 2:
Now we need to use ComboFix to remove a few items.

• Make sure that combofix.exe that you downloaded while doing the READ & RUN ME is on your Desktop but Do not run it!
  • If it is not on your Desktop, the below will not work.
• Open Notepad and copy/paste the text in the below quote box into it:

• Save the above as CFscript.txt and make sure you save it to the same location (should be on your Desktop) as ComboFix.exe
• At this point, you MUST EXIT ALL BROWSERS NOW before continuing!
• You should have both the ComboFix.exe and CFScript.txt icons on your Desktop.
• Now use your mouse to drag CFscript.txt on top of ComboFix.exe
• Follow the prompts.
• When it finishes, a log will be produced named c:\combofix.txt
• I will ask for this log below

Note:

Do not mouseclick combofix's window while it is running. That may cause it to stall.

Step 3:
Default Security Settings

To Default Security Settings:
For Internet Explorer 6 users:
Click Start > Run > type inetcpl.cpl and press ENTER, when Internet Properties comes up navigate to the Security Tab and click Default Level for the following:

• Internet
• Local Intranet
• Trusted Sites
• Restricted Sites.

Click OK to exit.

For Internet Explorer 7 users:
Click Start > Run > type inetcpl.cpl and press ENTER, when Internet Properties comes up, navigate to the Security Tab and simply click the "Reset all zones to default level" button. Click OK to exit.

NOTE: If it's "grey" then it's already at the default level.​

Step 4:
Please download ATF Cleaner by Atribune. This program does not require an installation. The executable actually runs the program.

NOTE: This program is for Windows XP and Windows 2000 only. ATF Cleaner will remove all files from the items that are checked so if you have some cookies you'd like to save. Please move them to a different directory first.

• Double-click ATF-Cleaner.exe to run the program.
• Under Main choose: Select All
• Click the Empty Selected button.

If you use Firefox browser

• Click Firefox at the top and choose: Select All
• Click the Empty Selected button.
  • NOTE: If you would like to keep your saved passwords, please click No at the prompt.

If you use Opera browser

• Click Opera at the top and choose: Select All
• Click the Empty Selected button.
  • NOTE: If you would like to keep your saved passwords, please click No at the prompt.

Click Exit on the Main ATF Cleaner menu to close the program.


Step 5:
Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator).

Then attach the below logs:

• C:\ComboFix.txt
• C:\MGlogs.zip

Let me know of any problems you may have encountered with the above instructions and also let me know how things are running now.

 

hello, sorry for late reply.
I have done all that you have asked for and attaching the logs. things seems to be runing fine, just get one or two popups here and there. again thank you for your time and efforts. really appreciate. it.

 

Please, download The Avenger by Swandog46, and save it to your Desktop.

• Extract avenger.exe from the Zip file and save it to your desktop
• Run avenger.exe by double-clicking on it.
• Do not change any check box options!!
• Copy everything in the Quote box below, and paste it into the Input script here: part of the window:

• Now click the Execute button.
• Click Yes to the prompt to confirm you want to execute.
• Click Yes to the Reboot now question that will appear when Avenger finishes running.
• Your PC should reboot, if not, reboot it yourself.
• A log file from Avenger will be produced at C:\avenger.txt and it will pop up for you to view when you login after reboot. Please attach this log to your next post.

Finally, run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator).

Also, please run ComboFix once more so we can confirm you're clean.

Then attach the below logs:

• C:\Avenger.txt
• C:\ComboFix.txt
• C:\MGlogs.zip

Let me know of any problems you may have encountered with the above instructions and also let me know how things are running now.

 

hi, seems to be okay now. here the logs u requested.

 

I recommend that you clean up your Desktop immediately leaving only links. Do not store downloads, exe files, iso files, etc; on your Desktop. First it is not a safe place to keep them (i.e., you may lose them due to malware, and a cluttered Desktop is an easy hiding place for malware, and last but not least it can have an effect on your PC’s performance.

If you are not having any other malware problems, it is time to do our final steps:

1. We recommend you keep SUPERAntiSpyware & Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no protection. They do not use any significant amount of resources (except a little disk space) until you run a scan.
2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
   • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
   • "%userprofile%\Desktop\combofix" /u
     • Notes: The space between the combofix" and the /u, it must be there.
     • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
   • Delete the C:\combofix folder from combofix (if it exists)
3. If we had you run Avenger, you can delete all files related to Avenger now.
4. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
5. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
6. If running Vista, it is time to make sure you have re-enabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
7. Go to Add/Remove Programs and uninstall HijackThis.
8. You can delete the C:\MGtools folder and the C:\MGtools.exe file. You can also delete the C:\MGlogs.zip
9. If you are running Windows Vista, Windows XP or Windows ME, you need to follow the below:
   • Refer to the cleaning steps in the READ ME for your Windows version and see the steps to Disable System Restore which will flush your Restore Points.
   • Then reboot and Enable System Restore to create a new clean Restore Point.
10. After doing the above, you should work thru the below link:
    • How to Protect yourself from malware!

 

okay, i took your advice n cleaned out my desktop. But today i ran into a weird problem which i never ran into before. I noticed that when i log in, i see all the icon fine for all the programs on my desktop. after like 5mins, i see my screen refresh, as if someone has pressed F5 key, and then my icon disappears only white square box with with blue is left. However not all the icons disappeared, only the skype disappeared. also i notice one of my folder icon disappeared, when i click on it to open it, it disappeared next time when i went into my documents.

 

I've never seen anything like this, it's more than likely a Software issue if it's an issue. Your logs are clean so malware has been ruled out, I would suggest the Software Forum if you want to address this issue.