infected laptop

Discussion in 'Malware Help (A Specialist Will Reply)' started by marie8585, Nov 29, 2013.

  1. marie8585

    marie8585 Private E-2

    Windows office freezes frequently.
    Ran READ ME, and lots of malware was found.
    I am not sure what to keep/delete.
    Please help!
    Attached are the logs.


    Thanks!
     

    Attached Files:

  2. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Not really. Just some junkware. Your Malwarebytes log shows that you did not fix anything. Did you forget to fix what it found?

    Also uninstall Ask Toolbar.


    Now please download Junkware Removal Tool to your desktop.
    • Shut down your protection software now to avoid potential conflicts.
    • Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select Run as Administrator.
    • The tool will open and start scanning your system.
    • Note: That JRT may reset your home page to a google default so you will need to restore your home page setting if this happens.
    • Please be patient as this can take a while to complete depending on your system's specifications.
    • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
    • Attach JRT.txt to your next message.
    Now download the current version of MGtools and save it to your root folder. Overwrite your previous MGtools.exe file with this one.

    Run MGtools.exe ( Note: If using Vista, Win7, or Win8, make sure UAC is still disabled. Also don't double click on it, use right click and select Run As Administrator )

    Now attach the below logs:
    • the JRT.TXTlog
    • C:\MGlogs.zip
    Make sure you tell me how things are working now!
     
  3. marie8585

    marie8585 Private E-2

    ran MBAM and fixed what it found
    uninstalled Ask Toolbar
    Attached JRT log and MGtools log
    Things are better now, the computer has yet to freeze today.:)
    Thank you!!
     

    Attached Files:

  4. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    You're welcome. Your logs are clean.

    If you are not having any other malware problems, it is time to do our final steps:
    1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware.
    2. Renable your Disk Emulation software with Defogger if you had disabled it in step 4 of the READ & RUN ME.
    3. Go to add/remove programs and uninstall HijackThis. If you don't see it or it will not uninstall, don't worry about it. Just move on to the next step.
    4. If running Vista, Win 7 or Win 8, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    5. Now goto the C:\MGtools folder and find the MGclean.bat file. Double click ( if running Vista, Win7, or Win 8 Right Click and Run As Administrator ) on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
    6. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    7. If you are running Win 8, Win 7, Vista, Windows XP or Windows ME, do the below to flush restore points:
      • Refer to the instructions for your WIndows version in this link: Disable And Enable System Restore
      • What we want you to do is to first disable System Restore to flush restore points some of which could be infected.
      • Then we want you to Enable System Restore to create a new clean Restore Point.
    8. After doing the above, you should work thru the below link:
     

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