Infected PC-completed Read and Run me first

Discussion in 'Malware Help (A Specialist Will Reply)' started by gabbygal, Oct 1, 2009.

  1. gabbygal

    gabbygal Private E-2

    I have completed the READ AND RUN ME FIRST section. Am unable to download Malwarebytes Anti-Malware from any computer. I believe the site is having issues. Downloaded RootRepeal but am unable to open and run even in safe mode.

    Am running XP, am unable to get windows updates and several anti-virus/scanning downloads. Have attached logs of scans I was able to complete. Please advise next step.
     

    Attached Files:

  2. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    You are missing some system files. Go to start / run / type:
    sfc /scannow and have your xp cd handy. Run it twice.

    Please try doing the below:

    Download and save the below to your PC (save it anywhere you can find it. The Desktop is fine). Then doube click on it to run it.

    AVPFind.bat

    It should take a couple minutes to run. You will see a black command prompt window while it is running and it should close when it is finished. Once it finishes, attach the c:\avplog.txt file that is will hopefully create as long as the malware does not block the batch file from running.


    Now download and Run exeHelper

    • Please download exeHelper to your desktop.
    • Double-click on exeHelper.com to run the fix.
    • A black window should pop up, press any key to close once the fix is completed.
    • Post the contents of log.txt (Will be created in the directory where you ran exeHelper.com)

    Note: If the window shows a message that says "Error deleting file", please re-run the program before posting a log - and post the two logs together (they will both be in the one file).


    Also please try running the below online scan:

    http://www.superantispyware.com/onlinescan.html

    Reboot immediately after scanning if it finds and removes anything. Let me know if anything was found. It does not save a log.

    Then try running these instructions: Using MGtools


    Attach the below logs when finished with all of the above:

    • C:\avplog.txt - from AVPfind
    • log.txt - from exeHelper
    • C:\MGlogs.zip - from MGtools

    The C:\ assumes that drive C is you Windows boot drive. If you boot from another drive, then use the correct drive letter above.
     

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