Infected with a virus that wont go away

Normally there is a log file that contain all the info. But you could also just search your PC for the file yourself. Just use Windows search. If running Windows XP, set it up as the link below indicates:

Searching for Hidden Files on WinXP

 

Are you saying you have both McAfee and Norton installed? If so, don't do that. Uninstall all but one antivirus application.

Perhaps the file is already deleted!

 

Is the file still showing in a scan!

Perhaps the file in question is inside of another archive or in System Restore. If you do not know where to look because McAfee is not telling you more than what you gave in message number 1 and a system search does not show the file, there is not much we can do to help you.

Try a different online scanner. Or even run the steps in this sticky thread: READ & RUN ME FIRST Before Asking for Support

You could even run some of the tools in: Alternative Scans


You need to find something that gives you full path info. However when you used Windows Search as I asked, what filename did you use? Try to us a wildcard instead of the full name. But again this file may be hidden within another file.

Wildcard search like this:
arc*.zip

or

arc.zip*