Infected

Please follow our standard cleaning procedures which are necessary for us to provide you support. Also there are steps included for installing, running, and posting HijackThis logs as attachments.

Please follow the steps below:

Please download HOSTER and then follow the below steps.

• Unzip Hoster to a convenient folder such as C:\Hoster
• Run Hoster.exe, click Restore Original Hosts and then click OK.
• Click the X to exit the program.

- Run ALL the steps in this Sticky thread READ & RUN ME FIRST Before Asking for Support

Pay attention to step 3 in the above too, because you have more than one antivirus application installed and running.


Make sure you check version numbers and get all updates.

- Very Important: Make sure you tell us the results from running the tutorial...was anything found? Were you unable to complete any of the scans?...Were you unable to download any of the tools?...Did you do the on-line scans as suggested? etc.


After doing ALL of the above you still have a problem make sure you have booted to normal mode and run the steps in the below link to properly use HijackThis and attach a log:

Downloading, Installing, and Running HijackThis

.

 

You may also want to run the below if you have problems with AIM:

AIM Fix