Infections

Discussion in 'Malware Help (A Specialist Will Reply)' started by whril, Apr 5, 2014.

  1. whril

    whril Private First Class

    I have been working on a computer that had multiple infections. I can not visibly see any problems but believe there are still issues. Every program, including the browser opens extremely slow. Not being really sure that I do have a clean computer so I am coming to you. :)

    Attached is my logs. The Malwarebytes log is not included as the only one I can find is an .xml.

    smile
    whril
     

    Attached Files:

  2. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    You are using more than one antivirus. This will slow you down alot! Uninstall one of the below immediately before continuing with any more instructions.
    • avast! Free Antivirus
    • Microsoft Security Essentials


    Before we continue I would like for you to use MSConfig to put this machine back into normal start up mode



    Re run Hitman and have it remove all that it finds.



    Download and run OTM.


    Download OTM by Old Timer and save it to your Desktop.


    Code:
    :Files
    C:\AI_RecycleBin
    
    :reg
    [-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{014DB5FA-EAFB-4592-A95B-F44D3EE87FA9}]
    [-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{03893DD7-51C3-4569-B416-5BF7BF22FFF2}]
    [-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{3d29c02b-bf3e-4d3b-8a7a-e0e7d0f6dbab}]
    [-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{BE551BD3-A886-4536-A4F4-B53122E7BD42}]
    [-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{C04B7D22-5AEC-4561-8F49-27F6269208F6}]
    :Commands
    [emptytemp]
    [Reboot]
    • Return to OTM, right click in the Paste List of Files/Folders to Move window (under the yellow bar) and choose Paste.
    • Push the large http://farm3.static.flickr.com/2782/4174320048_f01c448b32_o.png button.
    • OTM may ask to reboot the machine. Please do so if asked.
    • Copy everything in the Results window (under the green bar), and paste it into a text file to ATTACH into your next reply.

    NOTE: If you are unable to copy/paste from this window (as will be the case if the machine was rebooted), open Notepad (Start->All Programs->Accessories->Notepad), click File->Open, in the File Name box enter *.log and press the Enter key, navigate to the C:\_OTM\MovedFiles folder, and open the newest .log file present, and attach the contents of that document back here in your next post.


    http://imageshack.us/a/img841/7292/thisisujrt.gif Please download Junkware Removal Tool to your desktop.
    • Shut down your protection software now to avoid potential conflicts.
    • Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select Run as Administrator.
    • The tool will open and start scanning your system.
    • Please be patient as this can take a while to complete depending on your system's specifications.
    • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
    • Attach JRT.txt to your next message.


    Re run RogueKiller again, and attach log.

    Now run the C:\MGtools\GetLogs.bat file by double clicking on it. (Right click and run as admin if using Vista, Windows7 or Win8) Then attach the new C:\MGlogs.zip file that will be created by running this.

    Let me know of any problems you may have encountered with the above instructions and also let me know how things are running now!
     
  3. whril

    whril Private First Class

    Well that was quite dumb of me. I do know not to run 2 antivirus programs. I did not know Essentials was an antivirus. Should have looked it up. My apologies.

    The machine is running better, not nearly as bogged down. I think it is still slower than it should be.

    Attached is the logs you asked for. Thank you so much for helping.

    smile
    whril
     

    Attached Files:

  4. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Not seeing alot left to remove. :) If it's still slow afterwards, you'll have to post about it in the software forum.



    http://img805.imageshack.us/img805/9659/rktigzy.gif Fix items using RogueKiller.

    Double-click RogueKiller.exe to run. (Vista/7/8 right-click and select Run as Administrator)
    When it opens, press the Scan button
    Now click the Registry tab and locate these detections:

    • [RUN][SUSP PATH] HKUS\.DEFAULT\[...]\RunOnce : SpUninstallDeleteDir (rmdir /s /q "C:\Windows\system32\config\systemprofile\AppData\Roaming\SearchProtect" [x]) -> FOUND
    • [RUN][SUSP PATH] HKUS\S-1-5-18\[...]\RunOnce : SpUninstallDeleteDir (rmdir /s /q "C:\Windows\system32\config\systemprofile\AppData\Roaming\SearchProtect" [x]) -> FOUND
    • [V1][SUSP PATH] Digital Sites.job : C:\Users\User\AppData\Roaming\DIGITA~1\UPDATE~1\UPDATE~1.EXE - /Check [x] -> FOUND
    • [V2][SUSP PATH] Digital Sites : C:\Users\User\AppData\Roaming\DIGITA~1\UPDATE~1\UPDATE~1.EXE - /Check [x] -> FOUND

    Place a checkmark next to each of these items, leave the others unchecked.
    Now press the Delete button.
    When it is finished, there will be a log on your desktop called: RKreport[2].txt
    Attach RKreport[2].txt to your next message. (How to attach)
    Reboot the machine.



    Delete these if they show:
    • C:\Users\User\AppData\Roaming\ChicaLogic
    • C:\Users\User\AppData\Roaming\DigitalSites
    • C:\Windows\system32\config\systemprofile\AppData\Roaming\SearchProtect

    Now rerun RogueKiller one more time and attach log.
     
  5. whril

    whril Private First Class

    Again, thank you so much for your help. Here are the logs.
    smile
    whril
     

    Attached Files:

  6. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    You need to tell Kestrel how things are running now. ;)
     
  7. whril

    whril Private First Class

    Sorry Kestrel! The machine is running much better. Still very slow on loading programs, I think slower than it should be.
    smile
    whril
     
  8. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Hi whril, you can post about that in the software forum then. :)


    If you are not having any other malware problems, it is time to do our final steps:
    1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware.
    2. Renable your Disk Emulation software with Defogger if you had disabled it in step 4 of the READ & RUN ME.
    3. Go to add/remove programs and uninstall HijackThis. If you don't see it or it will not uninstall, don't worry about it. Just move on to the next step.
    4. If running Vista, Win 7 or Win 8, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    5. Now goto the C:\MGtools folder and find the MGclean.bat file. Double click ( if running Vista, Win7, or Win 8 Right Click and Run As Administrator ) on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
    6. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.

    7. After doing the above, you should work thru the below link:
     
  9. whril

    whril Private First Class

    Thank you very much Kestrel. You have been great!
    smile
    whril
     
  10. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    You are most welcome. Safe surfing! :)
     

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