Internet access problems - possibly due to firewall

Hi there,

Quick background story... My C Drive was reporting as nearly full so i did a load of housekeeping / file deletes etc. (i'm on Windows XP home) - I feel I may have got rid of something I shouldn't have but no idea what??

Now when i log on to Internet whilst I can get many sites, where I need to then log on using a user name and password (e.g. banking, facebook) I get a 404 message. I did use Firefox, but also can't get that to open now so have reverted to IE.

I get the feeling I have a firewall problem. I have Norton IS 2002 but when i open it all the action buttons to me are greyed out - i.e. I can't disable the "enable security" check box nor access the custom or default levels. I tried to uninstall it but it says I can't because I don't have administrators rights.

I feel i have reached the extent of my own capabilities to fix this:cry

As usual, any help you can provide would be gratefully received

Thanks and regards
Mark

 

Internet access to secure sites problem - firewall related?

Hi there,

I've completed all the run me / read me actions following my previous thread on this subject and now posting a new thread as requested.

My problem is that I cannot access internet pages which are secure sites (e.g. trouble getting on to banking sites, facebook etc). Also I use Firefox and that also seems to have stopped working and I've reverted to IE.

The problems started about a week ago after I realised my C Drive was full and I did quite a lot of file and program deleting (I didn't keep a record of what I deleted). I'm on Windows XP personal.

I completed the read me run me activities and my PC is now running quicker and i have freed up quite a bit of space on the C Drive. However the other problems have not gone away.

My "layman's" conclusion is that I have a firewall problem. I use Norton IS 2002. I have purchased a 2008 edition but I can't load that because it needs me to remove 2002 version but I can't - I get the message "A norton internet security account with supervisor access must be logged in to uninstall this product".

The only thing I didn't do from the read me run me list was to download and run Malwarebytes Anti-Malware - the downloads would not work. All the other logs are attached.

Thanking you in advance of any help you can give.
Mark

 

Hi there,

I don't seem to have had a response to my last post with all my logs which was over a couple of weeks ago.

Sorry if I'm chasing too early.

Thanks
Mark