Internet Explorer problem....

I'm working on a friend's computer. It's got Bellsouth dialup and runs XP home. Everytime I open IE, a window pops up that says Wininstall [hmm....] in the title bar (blue bar at the top of the screen). I can't see any sites at all, I get a this page can not be displayed screen. Is it some kind of virus? Or worse maybe? How do I fix it?

 

Wininstall is a program they have installed, don't know a lot about it. Check in Startup and see if it is listed, if so, disable and see if that stops the pop-up.

Why are you working on the computer, what problems were they having?

Steve

 

My problem seems to be very simulier with IE, since this morning everytime i try to open the web browser i get this in my adress bar "http:///" it seems to keep refreshing itself every few seconds and doesnt allow me to do anything through IE. When i check the internet options it shows this as the current web address "res://C:\WINDOWS\System32\shdoclc.dll/dnserror.htm". The problem seems to be related to Internet Explorer because i can surf the web through Ares (file sharing prog) and everything is fine. I have had this problem ever since i started my pc this morning, the pc was off all night and was 100% fine when i shut down the night before.
I've tryed everything i can think of including many things i've read on this site.
ive ran virus scans,spyware scans,updated windows files, and ran CCleaner
nothing has helped.
Can someone here please please help me out.


also im very sorry for the bad spelling/grammer ;\

 

loc,

You need to start your own thread on this. We don't know what Operating System and current updates you have.

This can probably be solved with a Winsock repair. But we don't know what procedure or program to have you try without certain info.....and it does get confusing trying to help two different people on the same thread.

You want our members to concentrate on your problem. So start a thread and the geeks will get this sorted out for you.

Steve

 

Sorry I didn't reply last night, got busy watching a football game.

It was running really slow and the internet connection wasn't doing anything. I ran Adaware and found a lot of junk, 147 hits. Just running that helped things move faster. I ran Disk Cleanup and got rid of more junk, 57 MB's.

Now the computer is running faster but the internet connection is still messed up. I can connect through his dialup but I can't get any websites through IE.

 

Try this:

1. Quit all programs that are running.

2. Click Start, and then click Run.

3. Type regsvr32 urlmon.dll, and then click OK.

4. When you receive the "DllRegisterServer in urlmon.dll succeeded" message, click OK.

If this does not resolve the problem, repeat steps 2 through 4 for each of the following files (in step 3, replace Urlmon.dll with each of the file names below):

• Shdocvw.dll
• Msjava.dll
• Actxprxy.dll
• Oleaut32.dll
• Mshtml.dll
• Browseui.dll
• Shell32.dll (Windows XP and Windows 2000 only)

What ever happened with the Wininstall thing? Good luck and let us know.

Steve

 

Thanks for your help.

I looked for Wininstall in the Startup, didn't find it but did find a lot of other .exe's and other programs including one line that didn't have any name at all...it just showed up as a blank line.

I'm running the list of dll's you gave me now, thanks.

I'll let you know what happened with them now.

 

Ok, latest update.

I was able to find Wininstall.html and delete it, that seemed to get rid of that problem. It started to give me the "This page can not be displayed" page.

I've run the list of dll's you suggested. After urlmon.dll the homepage began to come up but stopped after the first few lines of text and no jpegs, just red x's where they should appear. As I ran the rest of the list, I got error messages saying that Msjava.dll and Brownseui.dll couldn't be found.

Also during all this, I get a virus alert from Norton 2003 (he hasn't updated in 2 years, I'm trying to get where I can do that for him too) that says I have Bloodhound.w32.EP virus in 5.tmp.ex and a second warning that it is in 8.tmp.exe

Any ideas? Thanks for your help

 

Rollin,

Try and redo Browseui.dll you spelled it wrong in your post. Try Msjava.dll again just to be sure.

See if you have Microsoft Java Virtual Machine (MSJVM) on the computer, Search the computer for the file msjava.dll. It should be located in either the Windows\System32 or the Winnt\System32 directory.

Also, ask your friend if they want to keep Norton's, have they renewed the subscription? It could be causing some of your problems, we have several free anti-virus programs here at MG's that are as good or better than Norton's.

Is there a firewall installed on the computer? Do you have the XP cd?

Steve

 

Thanks, I read it wrong in your post. I'll try it and get back soon.

 

Ran Browseui.dll and it ran successfully.

msjava.dll and MSJVM (Java Virtual machine) are missing.

I can get rid of Norton and put anything you recommend.

Thanks for the help.

 

Rollin,

Disable the Norton's anti-virus and a firewall if they have one installed. Try to access a safe site like Major Geeks and see what happens. If that doesn't work, use the Rnav2003.exe removal utility below. I can't see that is doing them much good with no updates or subscription pending and as I mentioned before we can solve the anti-virus and firewall problem.

http://service1.symantec.com/SUPPORT/nav.nsf/docid/2001092114452606

Sorry for the delay but didn't want to leave you hanging. I got some people here from florida watching the game and trying to locate something here on MG's site and can't find it.

Still looking, I will be on and off so don't get discouraged.

Steve

 

Matacumbie,


Sorry I haven't replied tonight. Had a Christmas party after work, haven't had a chance to even look at the computer today. I'll get rid of Norton in the morning and add a Antivirus from here. I don't think I'd do it right tonight anyway.

Thanks for helping me out,


Rollin

 

Understand my friend. Check here before you decide on anti-virus, several choices here and safe to browse / download.

Steve

 

He's still on Service Pack 1. I now get a little bit of the home page, first few lines of dellnet.com but no pictures. It loads very slow to get that much, but I think that is because of the slow dialup...56K modem only gets up to 26.4

I've got a few things to finish here this morning, but I'll get to work on it in about 12 probably. I'll start backing stuff up, he's told me that there's only a few things he really wants backed up.

Thanks for your help.

 

Ok, update time.


I got rid of Norton this morning. I installed AVG anti-virus software on recommendation of a few friends, also found it here and it seemed popular. I've done the updates on the problem computer and it downloaded fine and even a little faster (It has bellsouth accelerator that is working now). I'm maybe halfway through a scan and have found 12 different viruses including backdoors, worms, sasser, trojan..and stuff I've never heard of.

 

Thanks.


Just finished running AVG scan and I can't believe how much it found. AVG found 822 infected files. There were 742 infected files just in the System32 folder.

I'll be sure to tell this guy to NEVER let his computer go years without virus protection.
Thanks for the links, I'll work on it.

 

WOO HOO!!!! I'm posting this from the bad computer. I can get on the internet with it now!

I am running Asquared right now, just to be sure.

I'll add spybot and Spyware blaster too.

After I connect to Bellsouth I get a pop up for qdentica.com/loud.html....is that just a popup that will go away after I get rid of the spyware?

Thanks for all of your help.

Rollin'

 

Ok, back on the other computer.

2 questions.

1. About 5 minutes after I connected, I'd gone to a couple of sites and the home page. I started getting a bunch of AVG hits for a Sasser virus. Should I try to get a firewall? Would it help?

2. I still get red X's instead of jpegs and other images, I'm only seeing text. Any idea why?

 

Rollin,

Sounds like you made some progress. All good advice from Halo (as usual) and he gave you some great free programs to install that will help a lot.

Halo did mention in his post at the very first that you back-up anything important or you might want to keep. On a system that unstable I should have suggested you do that, I didn't think of it and I apologize.

Did you ever check again on msjava.dll ?

------------------------

Thank's for the help Halo, you are a good mate.

Steve

 

Matacumbie,


msjava.dll and msjvm (java virtual machine) are both gone according to 2 different searches.
I installed Zone Alarm firewall, everything seems to be working ok. I haven't connected to the internet since I installed though, I couldn't unplug my DSL at the time to try his dialup.

Thanks to both of you for your help,

Rollin

 

Ok, just went to check the updates for Windows Security like you suggested. I connected to Bellsouth and click internet explorer...it's gone again. I keep getting a "This page can not be displayed" error like the other day. I have been able to use the internet to get updates to spyware and virus programs though.

Any ideas?

 

AND I've just run a second AVG scan, 652 infected files this time. I was only on for 10 minutes between the first scan and adding a firewall.

 

Ok, knew I was forgetting something. I'll run it again with System Restore off.I tried to get the updates but couldn't check MS website, I'll try again.

Thanks, I'll try Winsock fix.

 

Looks like it's fixed, thanks y'all

 

I hate to say this....but, I'M BACK!


It worked Thursday night, I unhooked it for Friday and Saturday and stored it, hooked it back up today and IE won't work now.

Everything works except IE. I can connect through Bellsouth dialup with no problem, then I click IE and it tries to load but I get the "This page could not be displayed" and at the bottom it says it could not find the server.

I tried to update IE and Windows but couldn't get the page you linked below to work.

 

When you get the page cannot be displayed message you should check to see if it is a hijacker. Right click on the area that says page cannot be displayed and go to view source.. okay.

Other than that I see that no one suggested dumping temporary objects.
Go to Tools->Internet Options-> General-> Settings->View Objects-> then right click and remove objects in the folder.


This will remove any temporary objects from internet explorer which can be re-downloaded if you need them when visiting sites. (they work alot like cookies or temporary internet files)

 

Get Mozilla Firefox
Too much better , faster , simply , etc.

 

Doing a reinstall now, problems got worse tonight after I updated AVG and installed Sun JVM.

 

I think Halo might be right, your having to many problems.

Steve

 

Yep, I don't know how this guy used his computer for anything. He's been telling me about problems he's had with it for 6 months at least. I finally convinced him to bring it over to me, but it was too late to save it I think.

 

Look at it from the bright side, there is nothing nicer than a newly installed computer!

I've had some problems too with the java machine, bloody MS... Especially in compination with SP2... Shouldn't have used it in the first place, but I was in a hurry... Sun Java is imo very nice and reliable, haven't had any problems with it!

 

I'm just guessing here but it shouldn't take 17 hours to reinstall XP, right? It got about halfway through and now it's been saying 32 minutes left since about 9 pm last night.

Do I have a Dell paperweight now?

 

Ok, everything's unplugged. It's been stopped at 32 minutes remaining, Installing Windows for about 24 hours now.

 

For the second time? Or is this still the first time around?

Stop it, and start from top again. What it hasn't finished in 24 hours it will never finish.

You probably did this... But it's what I can think of right now. Did you format before install? Don't do the quick format, it is worth the extra seconds the slower takes. I once had problems with a pc because of doing a quick format. (ok, that was the 15th time I formatted that drive! I'll have to get one of those T-shirts saying: I will not fix your computer, no matter how close a friend you are, if it is more than 4 years old.....And why don't people keep drivers.....rant over. )

 

Halo asked before, can you tell where the install is hanging?

Steve

 

Steve,


All I can tell is that it is hanging at the Installing Windows section. It says there are 32 minutes left, but it's said that for 24 hours now.

 

Ok, thanks. I'll work on it today and let y'all know later if it worked.


I'm going to quit telling people what my College major is, it apparently breaks their computer and I have to fix it.

 

Update:

Reinstall of Windows XP worked the second time. Now I can't get an internet connection when I try to dial out, I think I need to reinstall the software for the modem...does that sound right?

 

Almost forgot one thing.



When I tried to redo the WindowsXP install, it just picked up where it left off the last time and finished from there. I wanted to do the whole thing from the beginning, but is that ok?

 

Are you sure it is the modem that is the problem?

I've struggled with both problematic modems, and problematic Internet Providers, that is why I'm asking...

Do you get a dial out tone? can you hear if the modem is trying to connect to the internet? If you can hear that, it is the internet options you need to change.

To see if the drivers are working, rightclick "my computer" and select "properties". Select the Hardware tab, and go to "Device Manager". Do you see any yellow question marks? If there is a yellow question mark on the modem, you can try updating the drivers from there, rightclick the item that gives you the question mark, and a wizard will appear. If you have the drivers to the modem, follow the steps through the wizard. Generally, do not let the wizard look automatically, designate the path to where you have the drivers (on floppy or cd), that usually works better.

If you don't have any question marks, it is probably your settings with password and number to ISP that is the problem, but try this first!