Internet Not working - Is it due to some Virus-Trojan?

Discussion in 'Malware Help (A Specialist Will Reply)' started by octron2008, Jul 18, 2012.

  1. octron2008

    octron2008 Private E-2

    Yesterday I was using internet on XP with Symantec Endpoint asked to allow access to an .exe file on a temp folder to what I said no, after that the internet stopped working when I open programs like IE, Itunes, etc but programs like MSN messenger and Firefox were working as they were already open when I got the warning, I rebooted and no internet at all so run Anitivirus of the Symantec Endpoint and found 18 items that were quarantine or deleted, after that I restarted laptop and all working ok. I just restarted now again and no internet at all.

    Running all mention onWindows XP Malware Removal/Cleaning Procedure below are the 4 logs on Step 2
    After running Malwarebytes Anti-Malware I was asked to reboot and got internet working.

    Thanks in advance for the help.

    If there's anything else I need to do just let me know.
     

    Attached Files:

  2. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Please download ComboFix to your desktop and run it. Do not do anything while it runs. Attach the log when it is finished.
     
  3. octron2008

    octron2008 Private E-2

    Hi Tim

    Thanks very much, the Combofix log is attached.

    Anything else let me know
     

    Attached Files:

  4. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    You need to tell me how things are running.

    Please take ComboFix out of the folder you have it in and put it directly on your desktop, not here:
    Running from: c:\documents and settings\Administrator\Desktop\Scans\ComboFix.exe

    Now let's use ComboFix to remove a bunch of malware files.

    * Make sure that combofix.exe that you downloaded while doing the READ & RUN ME is on your Desktop but Do not run it!
    If it is not on your Desktop, the below will not work.
    * Also make sure you have shut down all protection software (antivirus, antispyware...etc) or they may get in the way of allowing ComboFix to run properly.
    * If ComboFix tells you it needs to update to a new version, make sure you allow it to update.
    * Open Notepad and copy/paste the text in the below code box into it (make sure you scroll all the way down in the code box to get all lines selected ):
    Code:
    ClearJavaCache::
    KILLALL::
    File::
    c:\windows\Tasks\At1.job
    c:\documents and settings\Administrator\Application Data\xsecva\xsecva.exe
    
    Folder::
    c:\documents and settings\Administrator\Application Data\xsecva\
    
    Registry::
    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
    "XSECVA"=-
    
    
    * Save the above as CFscript.txt and make sure you save it to the same location (should be on your Desktop) as ComboFix.exe
    * At this point, you MUST EXIT ALL BROWSERS NOW before continuing!
    * You should have both the ComboFix.exe and CFScript.txt icons on your Desktop.
    If it asks you to overide the previous file with the same name, click YES.
    * Now use your mouse to drag CFscript.txt on top of ComboFix.exe
    http://img.photobucket.com/albums/v666/sUBs/CFScriptB-4.gif
    * Follow the prompts.
    * When it finishes, a log will be produced named c:\combofix.txt
    * I will ask for this log below

    Note:

    Do not mouseclick combofix's window while it is running. That may cause it to stall.

    Note: If after running Combofix you discover none of your programs will open up, and you recieve the following error: "Illegal operation attempted on a registry key that has been marked for deletion". Then the answer is to REBOOT the machine, and all will be corrected.

    Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator).

    Then attach the below log:

    • C:\MGlogs.zip
      C:\ComboFix.txt

    Make sure you tell me how things are working now!
     
  5. octron2008

    octron2008 Private E-2

    Hi

    Thanks again, I feel laptop is runner much better, on reboots before was taking about 10min before I could use it properly now seen like much faster.

    Below are the logs
    C:\MGlogs.zip
    C:\ComboFix.txt

    Thanks
     

    Attached Files:

  6. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Your welcome.

    If you are not having any other malware problems, it is time to do our final steps:

    1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no real time protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.We recommend them for doing backup scans when you suspect a malware infection.
    2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
      • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
      • "%userprofile%\Desktop\combofix" /uninstall
        • Notes: The space between the combofix" and the /uninstall, it must be there.
        • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.


    3. Go back to step 6 of the READ ME and renable your Disk Emulation software with Defogger if you had disabled it.
    4. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    5. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
    6. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    7. Go to add/remove programs and uninstall HijackThis.
    8. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
    9. If you are running Win 7, Vista, Windows XP or Windows ME, do the below:
      • Refer to the cleaning procedures pointed to by step 7 of the READ ME
        for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
      • Then reboot and Enable System Restore to create a new clean Restore Point.

    10. After doing the above, you should work thru the below link:


    Malware removal from a National Chain = $149
    Malware removal from MajorGeeks = $0
     

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