internet problems

In the future, please run steps in the correct order. You appear to have run ComboFix after RootRepeal and due to this, what I'm posting below may no longer be correct.

You also forgot to attach the requested logs from SUPERAntiSpyware and Malwarebytes!


Please double-click the RootRepeal.exe previously downloaded.

• Select File then Scan
• On the Select Drives form select drive C by "ticking" the box for drive C and click OK
• When the scan is complete - highlight each of the following file(s) (one at a time if more then one is listed) by left clicking it. Then use right mouse click and select the Wipe File option only for each file.
  • C:\WINDOWS.0\system32\hjgruibbivymrd.dat
  • C:\WINDOWS.0\system32\hjgruilqbuyiwk.dll
  • C:\WINDOWS.0\system32\hjgruinbmuwrpn.dll
  • C:\WINDOWS.0\system32\hjgruirqerflxf.dat
  • C:\WINDOWS.0\Temp\hjgruipkxprxylic.tmp
  • C:\WINDOWS.0\Temp\hjgruivxtbdmocfv.tmp
  • C:\WINDOWS.0\system32\drivers\hjgruiuxtofjxj.sys
• After Wiping all files, immediately reboot your pc!

After reboot, continue with the below.

You now need to put your PC into Normal Startup mode with MSconfig as was requested in step one of the READ & RUN ME. We cannot continue until you do this.


Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator).

Then attach the below log:

• C:\MGlogs.zip

Make sure you tell me how things are working now!

 

You did not attach any log.

Please also see if you can now run SUPERAntiSpyware and Malwarebytes. If so, attach their logs too along with the new log from MGtools I last requested.

 

The Qoobox folder is just the quarantine folder from ComboFix so these were not real problems. They had already been removed/fixed.

Your logs are clean.

If you are not having any other malware problems, it is time to do our final steps:

1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.
2. If we used Pocket Killbox during your cleanup, do the below
   • Run Pocket Killbox and select File, Cleanup, Delete All Backups
3. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
   • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
   • "%userprofile%\Desktop\combofix" /u
     • Notes: The space between the combofix" and the /u, it must be there.
     • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
4. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
5. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
6. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
7. Go to add/remove programs and uninstall HijackThis.
8. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
9. If you are running Vista, Windows XP or Windows ME, do the below:
   • Refer to the cleaning procedures in step 3 the READ ME for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
   • Then reboot and Enable System Restore to create a new clean Restore Point.
10. After doing the above, you should work thru the below link:
    • How to Protect yourself from malware!

 

You're wecome. Surf safely!