Internet problems

Hi,

I've just had a problem with my internet connection start suddenly (not associated with anything I've done, eg. new software etc).

Pages are now very slow or impossible to load AND downloading files is almost impossible - previously both these were fine.

I find I can jump-start a page load by clicking on a few items in my favorites bar until one works, then I try the page I really want and it will load.

Again with downloading I can sometimes jump-start the process by pausing and resuming the download. Then a little of the file will download before it stalls BUT by continuing to "pause and resume" I can occasionally get the whole file to download. Usually though the pages will "time-out" before I get any success.

This problem applies whatever browser I use, eg IE8 & 9, Firefox or Opera.
I'm running Windows Vista 32bit btw.

The problem PC is a desktop wired to a Belkin modem router. Because of the downloading problems I downloaded your Malware cleaning files onto my laptop which is wirelessly connected to the same Belkin. As a test of the wired Belkin connection I switched off the wireless and connected the laptop using the desktop's Belkin cable but it performed perfectly - so it seems to be the PC causing the problem.

Occasional, in the Network and Sharing Centre I've noticed the network disconnecting from the internet.

I have followed your Malware removal instructions but no improvement, the only tool that wouldn't complete was RootRepeal. I have attached the logs for the other 4 tools - SAS, MGTools, MB & Combofix.

I would be very grateful for any suggestions for curing this.

Kind regards,

Mike

 

I just tried using Opera again and it works fine BUT IE9 is still just as described.

 

Also just installed Firefox again and this also works fine - so just IE with the problem.

 

Just a note: You should start a new thread in the Malware Removal Forum and attach your logs. If they find nothing, you may want to try Complete Internet Repair. Only select the box for repairing IE and press go.

http://www.majorgeeks.com/Complete_Internet_Repair_d7183.html

http://www.rizonesoft.com/freeware/cintrep/cintrep-screen.jpg

 

Hi,

I've just had a problem with my internet connection (I use IE9) start suddenly (not associated with anything I've done, eg. new software etc).

Pages are now very slow or impossible to load AND downloading files is almost impossible - previously both these were fine.

I find I can jump-start a page load by clicking on a few items in my favorites bar until one works, then I try the page I really want and it will load.

Again with downloading I can sometimes jump-start the process by pausing and resuming the download. Then a little of the file will download before it stalls BUT by continuing to "pause and resume" I can occasionally get the whole file to download. Usually though the pages will "time-out" before I get any success.

This problem applies when using, eg IE8 & 9. I've tried using Opera to compare and it works fine.

I'm running Windows Vista 32bit btw.

The problem PC is a desktop wired to a Belkin modem router. Because of the downloading problems I downloaded your Malware cleaning files onto my laptop which is wirelessly connected to the same Belkin. As a test of the wired Belkin connection I switched off the wireless and connected the laptop using the desktop's Belkin cable but it performed perfectly - so it seems to be the PC causing the problem.

Occasional, in the Network and Sharing Centre I've noticed the network disconnecting from the internet.

I have followed your Malware removal instructions but no improvement, the only tool that wouldn't complete was RootRepeal. I have attached the logs for the other 4 tools - SAS, MGTools, MB & Combofix. Well I did try to attach the logs but as I've already done this in the Internet forum it won't let me do it again - hope this is ok.

I would be very grateful for any suggestions for curing this.

Kind regards,

Mike

 

Thanks Chas, here are the logs.

 

Hi, I know we're not supposed to bump threads but it's been 11 days since Chaslang moved this to Software so I'm guessing I've got lost - apologies if not.

Anyway my problem continues, hope you can help.

Regards,

Mike

 

Turn Off, or unplug, the modem for about thirty seconds.
Turn it back ON and wait about a minute so it can reset.

Download SpeedGuide.net TCP Optimizer.

It will backup your current settings before making any changes, so you can UnDo the changes if necessary.

 

Thanks mjnc, I've done that but it's just the same, IE9 won't even load my default page - "Internet Explorer cannot display the webpage"

 

Sometimes Vista has a hard time acquiring DHCP in certain routers. Is there a frimware update for your router? Also check the following. Change the broadcast flag in Vista and disable IP6.

http://www.windowsreference.com/win...-address-from-certain-routers-or-dhcp-server/

http://www.mydigitallife.info/disable-and-turn-off-ipv6-support-in-vista/

 

That definitely overwhelms me

 

Thanks Guys, my router firmware is up to date and I tried the suggested links but still the same problem.

I guess I could just give up IE and use Opera which works fine.

 

Ok, since doing that I can't burn CDs with itunes. It says there's a problem with registry settings and suggests I re-install itunes. I've done that but I get the same message and can't burn CDs.

Please can you tell me how to undo what you had me do, if possible.

Many thanks.

 

Disabling the broadcast flag in the registry and disabling ipv6 should not have caused a CD burning issue. You can reenable IPv6 as described in my link, just recheck the box next to IPv6 and click install.

The broadcast flag can be changed back by setting the value of DhcpConnEnableBcastFlagToggle to 0.

Have you tried doing a system restore to a date before the changed.

 

Thanks tgell,

I guess it could have been the "Tweaking.com - Windows Repair (All in One)".

I've done a System Restore (which took about 4 hours) and all is well.

I think I'm reconciled to giving up IE now and am getting used to Opera.

I still have this niggling problem outstanding where I open a spreadsheet and only part of it displays. If I highlight the offending area with my mouse the missing bits appear.

Any ideas?

 

Wow, 4 hours for a system restore.

I am not sure what your spreadsheet problem is except maybe a possible graphics problem relating to the driver. Did this problem happen after the system restore?

I only use IE for Windows Update and Firefox for everything else.

 

Thanks tgell,

Ok, well since the display problem is cross-application I re-installed the display device driver and the display problem has completely gone away.

With regard to the IE9 problem, this is browser specific, ie. Opera works but IE (any version) doesn't. I just noticed that when I try using IE the "Currently connected to:" box shows that I'm disconnected from the internet.

Anyway, don't worry unless you've any ideas as I've now got used to Opera and IE now feels strange; amazing how quickly we adapt!!

Thanks for all the help, great to have found Major Geeks.

Regards,

Mike

 

Thanks for the feedback.

I doubt this would be your problem but open IE9 and select Tools>Internet Options>Connections Tab Under Lan setting is the use proxy server box checked? If so clear it after writing down the setting and make sure use Automatic settings is checked.