internet security 2010 virus/ malware

Brazstar · Jan 27, 2010

OMG the computer will not even connect to the internet.

I have cleaned out the antivirus vault, recycle bin.

Please HELP!

TimW · Jan 28, 2010

In response to your questions in the software forum, you download the scanning tools to a different computer and then transfer them via CD or thumb drive. You stated you had MBAM installed but not updated.....run it anyway! Do that for all the scans:
SAS
MBAM
RootRepeal
ComboFix
C:\MGlogs.zip --- the log to attach after running the C:\MGTools.exe

24 hour for a reply is actually very fast for this forum!!

Brazstar · Jan 28, 2010

i certainly appreciate your response, i am cgoing on a business trip in 3 days, and last thing i wanted to do i swwipe the laptop....this is the mains reason i am asking this site for help>>> again thank you so much...

please be more specific, i do not know where to get these:

SAS
MBAM
RootRepeal
ComboFix
C:\MGlogs.zip --- the log to attach after running the C:\MGTools.exe

TimW · Jan 28, 2010

You get them all from doing this:

READ & RUN ME FIRST. Malware Removal Guide

Brazstar · Jan 28, 2010

Tim N I'm running the windows xp 64 bit version according to instruction I shouldn't??? See info below

combofix.exe

Important Notes:

If you are using a 64 bit version of Windows skip this step with ComboFix because it is not compatible with x64 systems.

you MUST save & later run this to from directly from your Desktop not from anywhere else (not even from a folder that is on your Desktop). Do not run it yet!!!!!!

When trying to download, if you receive a message like "ComboFix is currently not available for download until an issue with the program is resolved"then just skip ComboFix for now and tell us later about this problem.

If you are running Kaspersky antivirus, it may popup warnings about combofix.exe and catchme.exe being infected as Heur.Invader. These are false indications. You must tell Kaspersky to Skip or Ignore these and let ComboFix run. McAfee may also intefere with ComboFix

If you are using Online Armor's Firewall, you will have to uninstall it in order to run ComboFix properly. Otherwise you will not be able to get ComboFix to run properly thru all phases.

RootRepeal - do not run on 64 bit systems

TimW · Jan 28, 2010

If you are asking about running both ComboFix and RootRepeal, don't even try them as they do not work on your system. Just continue on as I need to see some logs in order to tell what is happening. That means both SAS and MBAM as well as the MGTool.exe. All will run on your system. If you can't run them in normal mode, try safe mode.

Brazstar · Jan 28, 2010

Hello tIm after running SAS and removing the infected files, and rebooting the computer,windows will not restart.

Tried 3 options: normal, safe mode and safe mode with networking

the message on top of screen says:
we apologise for the incovinience ( no kiddin ), but windows did not start succesfully bla bla bla

and it keeps retring over and over,,,what else???

TimW · Jan 29, 2010

You will need your XP CD to do this:

How to recover from a corrupt registry.

You also need to continue your thread in software to get you to a bootable stable state before we can do any malware removal.

Log in or Sign up

internet security 2010 virus/ malware

Brazstar Private E-2

TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

Brazstar Private E-2

TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

Brazstar Private E-2

TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

Brazstar Private E-2

TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member