IRQL_NOT_LESS_OR_EQUAL Error When Using Ashampoo Burning Studio

Discussion in 'Software' started by Tweety1964, Feb 13, 2012.

  1. Tweety1964

    Tweety1964 Corporal

    Whenever I use Ashampoo Burning Studio 6 (free version 6.80_4312), my computer shuts down and the notorious "Blue Screen of Death" pops up with the IRQL_NOT_LESS_OR_EQUAL errorwhen the program is closing out the session. It doesn't matter if I'm burning a CD or DVD, data or music. The burned disc reads fine, meaning all the data is intact and will load when inserted into the drive, but this blue screen error is really becoming a concern. Can anyone tell me why this is happening and offer a solution to fix it??
     
    Tweety1964, Feb 13, 2012
    #1
  2. Major Attitude

    Major Attitude Co-Owner MajorGeeks.Com Staff Member

    Major Attitude, Feb 13, 2012
    #2
  3. Tweety1964

    Tweety1964 Corporal

    Thanks. Can you, well, dumb it down a little, maybe give me a step-by-step guide so I don't do something wrong and completely destroy my system? And if I remove Ashampoo (which I really like; it's easy to use) and use a different program, do you think it will solve the problem?
     
    Tweety1964, Feb 13, 2012
    #3
  4. Major Attitude

    Major Attitude Co-Owner MajorGeeks.Com Staff Member

    I wish I could but this is rarely a simple fix. Making matters worse, Ashampoo 6 is an older free version meaning you use it at your own risk and no support is available. I can give you some of the easier suggestions that I would try one at a time and see if it works:

    1: You can uninstall the program, reboot and install it again.
    2: You can upgrade your motherboard drivers (will need your computer brand and model for this)
    3: Disable antivirus or other security software while using Ashampoo 6.

    From here it gets more difficult and you might need help:
    1: Reboot, tap f8 and when you get to the user prompt screen choose "last known good configuration".
    2: Go into BIOS and disable memory caching of the BIOS. This is not for amatuers. If you do not know what a BIOS is, or how to get into it, then don't do this.

    Finally you can try another buring software if nothing above has worked OR you can just see if one of these works:

    http://majorgeeks.com/BurnAware_Free_d5839.html
    http://majorgeeks.com/CDBurnerXP_d4242.html
     
    Major Attitude, Feb 13, 2012
    #4
  5. Tweety1964

    Tweety1964 Corporal

    Okay. I will definitely uninstall Ashampoo and try a different burning software. Having no product support is not a good thing!! Disabling security software make sme nervous, so won't do that. Even though I consider myself somewhat computer-savvy, I'm not an expert and would probably get myself into even MORE trouble trying to fix something. Don't really know much about BIOS, except that is has something to do with ROM, so that option is out. Let's go with upgrading motherboard drivers. I did a search for the error before posting here and most of the results mentioned drivers.

    My computer is a Compaq Presario V5000, running Windows XP. I have the following security/maintenance programs installed:
    1. Microsoft Security Essentials Version 2.1.1116.0
    2. SuperAntiVirus Free Edition Version 5.0.1144
    3. Malwarebytes Anti-Malware Free Edition Version 1.60.1.1000
    4. CCleaner Version 3.15.1643
    5. Revo Uninstaller Version 1.93

    I also use Stinger and downloaded the newest version (10.2.0.505) yesterday.
     
    Tweety1964, Feb 13, 2012
    #5
  6. Major Attitude

    Major Attitude Co-Owner MajorGeeks.Com Staff Member

    Major Attitude, Feb 13, 2012
    #6
  7. Tweety1964

    Tweety1964 Corporal

    Correct me if I'm wrong but the driver I'm looking for would be under Chipset, right? Thank you So much for taking the time to help me!! You're a lifesaver!
     
    Tweety1964, Feb 13, 2012
    #7
  8. Major Attitude

    Major Attitude Co-Owner MajorGeeks.Com Staff Member

    Major Attitude, Feb 13, 2012
    #8
  9. Tweety1964

    Tweety1964 Corporal

    Downloading the first (newest) chipset now. Made sure I saved the driver info in case this ever happens again (I hope it DOESN'T!). Thanks again for your help!!!:wave:major
     
    Tweety1964, Feb 13, 2012
    #9
  10. Major Attitude

    Major Attitude Co-Owner MajorGeeks.Com Staff Member

    Let us know so if anyone else ever looks at this thread they can get an answer! Just saw Avon, NY we are based out of the Syracuse area!
     
    Major Attitude, Feb 13, 2012
    #10
  11. Tweety1964

    Tweety1964 Corporal

    Avon is about 90 minutes from Syracuse so we're practically neighbors! No problem downloading/installing the file. Haven't tried reinstalling AShampoo. May go ith one of the CD/DVD burning programs you suggested. BTW Rochester is LEADING in the Snowfall Derby this year!! LOL
     
    Tweety1964, Feb 13, 2012
    #11
  12. Major Attitude

    Major Attitude Co-Owner MajorGeeks.Com Staff Member

    My wifes couisin owns that Golden Snowball site or whatever it is :) Sounds good, I use Burn Aware myself. Another possible issue is older programs tend to play well with software newer than themselves, it could be that simple!
     
    Major Attitude, Feb 13, 2012
    #12

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