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Is malware causing BSOD? or

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by Tater Soup, Mar 12, 2009.

  1. Tater Soup

    Tater Soup Private E-2

    Trying to eliminate machine crashing,

    I have seen numerous BSOD, first, was spooldv.sys caused shut down, possible malware. Second, win32K.sys error suggests bad driver, replace graphics card, nothing specific on which driver was causing error. Third, Page fault in non-paged area. fourth error caused by es1371mp.sys.

    Also, recently have had difficulty with Windows Update, getting error 800704DD. Edited registry as suggested ...no help.

    The crash will occur most frequently while beginning a download. But also occurs when running virus scanner. Microsoft MSRT will almost always cause crash as will most scanning tools, unless they come back clean. The Malwarebytes Anti-Malware crashed immediately. (No log submitted.) SAS did not run clean on first attempt.

    System history, I had trouble before and did a complete reinstall and upgraded to SP3, added a wireless connection via Netgear's Rangemax Dual Band Wireless-N USB Adapter and added NEC PCI USB 2.0 card. I am running AVG8 Internet Security with Firewall.

    Am thinking all this could be malware and would like to confirm that before I move onto hardware issues. Thanks.

    Attached Files:

  2. Tater Soup

    Tater Soup Private E-2

    Does anybody care to make a suggestion, as to where do I go from here? ReScan, Scrape, Keep Crashing?
  3. Tater Soup

    Tater Soup Private E-2

    I went back and attempted to run MalwareBytes scan and got an new downloaded to run. Avg8 updated to Avg8.5 and ran a scan in safemode as well. Both seem pretty clean. Patiently await advice one way or other. Thanks

    Tater Soup

    Attached Files:

  4. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Your logs are clean....so it is not malware. You may wish to post in the software forum.

    If you are not having any other malware problems, it is time to do our final steps:

    1. We recommed you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no real time protection. They are useful as backup scanners. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.
    2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
      • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
      • "%userprofile%\Desktop\combofix" /u
        • Notes: The space between the combofix" and the /u, it must be there.
        • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.

      • Delete the C:\combofix folder from combofix (if it exists)

    3. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    4. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    5. Go to add/remove programs and uninstall HijackThis.
    6. You can delete the C:\MGtools folder and the C:\MGtools.exe file. You can also delete the C:\MGlogs.zip
    7. If you are running Vista, Windows XP or Windows ME, do the below:
      • Refer to the cleaning steps in the READ ME for your Window version and see the steps to Disable System Restore which will flush your Restore Points.
      • Then reboot and Enable System Restore to create a new clean Restore Point.

    8. After doing the above, you should work thru the below link:


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