Issues with malware

Hey guys,

Been having some issues with my computer so I was searching for malware removal instructions and I came across your site. Its been helpful so far, however I think I may have issues that I have been unable to fix.

Am running Windows 7 64 bit version.

Anyway, a bit of background information. Went to the read and run first post, have done most, if not all of it. When I removed java to update, my computer lost all internet connection. I had to download the up to date java version onto a 4 gig flash disk that I am using to transfer all files/programs to and from my computer at the moment. I saved all the programs to the desktop on another computer, copied them and placed on the flash drive, then copied to the desktop of the computer I am trying to fix, where I ran them (except in the case of MGTools, which I created the root directory C:\MGTools).

Not certain whats going on, but my adsl modem says that I am connected to the internet, however when I try to run any browsers, they are unable to connect, and all the programs that have tried to update themselves automatically (SUPERAntiSpyware and Malwarebytes Anti-Malware) have failed. Can't recall the messages of the top of my head, I believe SAS told me that it was blocked by the firewall. I'm currently running ESET Smart Security. When looking in network connections while trying to update SAS, I didn't even see it attempting to connect.

Anyway, I ran SAS portable as it was downloaded from this site. It found and removed 2 threats, however it didn't seem to log them. When looking at the log, there are no entries, however I ran the scan last night and certainly recall the two entries. Won't be able to attach a log for that.

MAM was run, it detected four threats, and the log is attached. I do note that when running I was informed that it was 22 days out of date. Unable to connect to the internet to update, I downloaded the offline update files that you have here and installed them, and was told that the scanner was 15 days out of date at the time of running. Not certain if I need to download further updates.

Ran combofix from the desktop. Was not present for most of the scan, logs are attached.

Did not run RootRepeal.

Ran MGTools and have attached the logs. Did note that when running MGTools.exe that all the scans started immediately, which was strange as I am running Windows 7 and your instructions for MGTools said that the scans would not start automatically upon running MGTools.exe.

I still do not have connection to the internet, despite all the lights on my modem indicating that I do. Not certain if uninstalling Java completely has caused any conflicts or affected the software that came with my modem.

Any help would be appreciated.

Thanks

Lindon

 

Booted the computer in safe mode, ran SAS - the file name im running it from is SAS_7489.COM from the desktop - the file name that the portable version of SAS was downloaded as. Every time I run the file, it asks what default language I would like to start it in. Not certain if this is an issue.

Ran the repair broken Network Connection - computer required a restart, let it boot back into normal windows. Tried Firefox 4 (Beta) my default browser, still can not connect to the internet.

 

Ran SAS in safe mode, no harmful files found.

About a week or so ago I uninstalled all other browsers excluding Firefox beta. I do have Internet Explorer 7, which I don't use and which doesn't connect to the internet either.

 

Ok, so I can get the internet working, however it drops out oddly. I think I may head over to networking, after I've contacted my internet provider just to check if they are dropping out and maybe speak to their tech support if need be.

Back to the malware issue, once I got the internet working, I updated SAS and MAM and ran a scan with MAM, then booted to safe mode and ran a quick scan with SAS. MAM found 1 threat, SAS found none. Logs for MAM are attached.

Downloaded TDSS and ran it, logs attached. Nothing detected in that.

So, am I just paranoid? A few issues with malware, but nothing major? I'm not certain myself, which is why I'm asking.

Appreciate all the help.

 

Rebooted, scanned with SAS and MBAM in normal mode, no threats found with either. Logs attached.

 

Alright, thanks for that. Will be calling my ISP tomorrow morning, and will jump on the networking forum if the problem persists.

Thanks for your help.