Issues With My Two Laptops And Win Xp Pro Sp3 : Virus, Trojan, Spyware, Malware, Etc. ?

Hello,

Please, I would like to ask if someone could read this post and answer to my questions ?

The operational system Windows XP Professional Sp3 is installed on my two laptops.

I noticed on one of these laptops that Kaspersky Internet Security 2016 was unable to start.
Its icon remained transparent.
I uninstalled the antivirus.
But it was impossible to reinstall it.
For instance, during reinstallation attempts, a message said the installation was not completed, or the screen became blue and the system rebooted itself.

I noticed on my second laptop a similar issue after connecting my mobile drive (2 Tb WD) : the mobile drive's led stayed on, the drive did not open, I had to reinitiate the laptop, Kaspersky Internet Security's icon remained transparent and it was impossible to start this antivirus.
So, I boot the laptop from a week earlier restore point and the problem seemed to be solved on this second laptop : the antivirus worked again.
I scanned this second laptop and the mobile drive with Kaspersky Internet Security.
Nothing was detected.
I scanned both devices with Malwarebytes Anti-malware (free).
With the threat scan, some potentially unwanted programs were detected in the laptop system and put in quarantine.
With the custom scan (memory, startup, registry, archives, rootkits), nothing was detected on the mobile drive.

A friend of mine told me that may be some kind of virus could be hidden in some exe files.
So, I scanned the exe files with Kaspersky Internet Security on the second laptop and on the mobile drive.
Nothing was detected.
He also told me that Norton Security Plus contains antivirus and anti-malware capabilities and that it's better having one software with antivirus and anti-malware capabilities installed on a computer than having an antivirus software and an anti-malware software, because the antivirus and the anti-malware can conflict.
He also mentionned that may be viruses, malwares, etc. could have damaged windows system files, for instance.

My questions are as follows :
-> are Kaspersky Internet Security 2016 and Malwarebytes Anti-malware (free) reliable to solve my issues ?
-> what program(s) should I use to protect my laptops from these issues ?
-> is Norton Security Plus a good option ?
- does it exist a software that repairs damages caused by viruses, malwares, etc. ?

--->>> Any other suggestions are welcome.

Regards,

John

 

This is the official MajorGeeks Guide to protecting yourself from any form of Malware, so best to study this carefully and fully:
http://forums.majorgeeks.com/index.php?threads/how-to-protect-yourself-from-malware.44525/

The programs you mentioned are all reputable, and most are hosted on MajorGeeks standard website.
There is no 'this is the best' when it comes to security software. Users choose what they feel easiest working with.
There are programs that can resolve problems caused by malware (but only AFTER the Malware has been correctly and fully dealt with!!!) and the most well known is Tweaking
but unless you are fully experienced and conversant with such programs, you should seek advice first in the MG Software Forum.

If you suspect you have MALWARE of any kind on your system right NOW then you should read and follow the MG Malware Removal Guide and, after not before, post a new thread in the other MG Virus/Trojan/Spyware/Malware (Majorgeeks) forum.

In case you are not already aware, Windows XP - in all versions, editions - is so far out of date that it is an ongoing security risk. Microsoft stopped all support for it over 2.5 years ago.

 

Thank you very much for your answer !

 

Hello,
I followed the MG Malware Removal Guide.
I obtained log files for Adware Cleaner, Malwarebytes Anti-Malware, Rogue Killer, TDSS Killer, Hitman Pro and MG Tools.
Please, may I upload these files here or in an other place ?

 

Not THIS forum, it's the one that says 'a SPECIALIST will reply'. http://forums.majorgeeks.com/index.php?forums/malware-help-mg-a-specialist-will-reply.35/

 

Done.