I've been infected. Please help me.

Let me suggest another method of removal of this driver that keeps showing up. Part of the reason if may be so easily reinfecting you could because you do not have adequate protection installed. You have no antivirus and no real birdirectional firewall. But I did notice that you did have a very old Norton 2004 installed when you started this thread and that you probably uninstalled it to see if it was causing the driver to show up. Also Ad-Aware's Adwatch is not one of my favorites. I will post something to try using ComboFix in a few minutes. Hopefully you still have ComboFix and it runs for you. It you deleted it, download it from the READ ME again and make sure you download and save it to your Desktop. This is necessary!

I'm also going to remove a driver from TrendMicro which you don't have installed and thus do not need.

 

Now print the below instructions because at a point during them you MUST (this is can be critical) shutdown all browsers. I will tell you when to exit the browsers during the muti-part procedure.

• Make sure that combofix.exe that you downloaded while doing the READ & RUN ME is on your Desktop but Do not run it!
  • If it is not on your Desktop, the below will not work.
• Open Notepad and copy/paste the text in the below quote box into it:

• Save the above as CFscript.txt and make sure you save it to the same location (should be on your Desktop) as ComboFix.exe
• At this point, you MUST EXIT ALL BROWSERS NOW before continuing!
• You should have the below icons on your Desktop (double click the thumbnail to expand it)

• Now refer to the above image and use your mouse to drag CFscript.txt on top of ComboFix.exe
• Follow the prompts.
• When it finishes, a log will be produced named c:\combofix.txt
• I will ask for this log below

Note:

Do not mouseclick combofix's window while it is running. That may cause it to stall.


Now run Ccleaner!


Now run the C:\MGtools\GetLogs.bat file by double clicking on it. Then attach the new C:\MGlogs.zip file that will be created by running this and also attach the log from ComboFix.

Make sure you tell me how things are working now!


Please do not reboot or powerdown after attaching your logs. If the driver has renamed since posting your previous logs, the above fix may not be valid. Often this kind of infections will rename their files at each power down or power up.

 

Not true. The newer versions are bigger and worse than ever. Especially if you buy one of the Internet Security Suites. Stick to the free tools give in the How to protect youself link. They work just fine and are not resource hogs.

Okay this worked! The problem driver file is now gone!

So make sure you do work thru this: How to Protect Yourself from Malware and get your antivirus and firewall software installed.

 

You're welcome from me and Abri!

Yes we go thru this every week on several PCs where people are complaining of some kind of performance issue. Often times we find no malware and the root cause is a massive resource hog security suite. And Norton/Symantec is at the top of the list.