I've done the first steps, attached them, now what?

Welcome to Majorgeeks!

Wow! You have a load of infections!!!!! This is going to take a few steps and a few other scans.

Let's begin!

1. Download this file - combofix.exe
2. Double click combofix.exe & follow the prompts.
3. When finished, it will produce a log for you. Attach this log to your next reply

Note:

Do not mouseclick combofix's window while it is running. That may cause it to stall.

Next run this Using SDFix and attach the requested log.


Now attach the below new logs and tell me how the above steps went.

1. GetRunKey
2. ShowNew
3. HJT

 

Use Add/Remove programs to uninstall the below software:
888Bar
Gold Codec 4.0
J2SE Runtime Environment 5.0 Update 5
J2SE Runtime Environment 5.0 Update 6
Mozilla Firefox (1.5)
Safety Alert 2006
Safety Bar
VSAdd-in for Internet Explorer

Then install the current version of FireFox from: Mozilla Firefox
Do you use/play WildTangent related games?

Continnue by downloading two tools we will need

- Process Explorer

- Pocket KillBox

Extract them to their own folder somewhere that you will be able to locate them later.

Make sure you have rebooted in Normal Mode (do not open any other processes)

- Run Process Explorer

In the top section of the Process Explorer screen double click on winlogon.exe to bring up the winlogon.exe properties screen. Click on the Threads tab at the top.

Once you see this screen click on each instance of winwea32.dll once and then click the kill button. After you have killed all of the winwea322.dll under winlogon click ok. (If you do not find the dll, just continue on.)

Now repeat the above step for the below DLLs (If you do not find the dll, just continue on):
pmnnn.dll
fccbcaw.dll

Next double click on explorer.exe and again click once on each instance of winwea32.dll and kill it. (If you do not find the dll, just continue on.)

Now repeat the above step for the below DLLs (If you do not find the dll, just continue on):
pmnnn.dll
fccbcaw.dll

Now just exit Process Explorer.

Run HijackThis and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

O2 - BHO: (no name) - {013A653B-49A6-4f76-8B68-E4875EA6BA54} - C:\WINDOWS\system32\ttoqmdhi.dll
O2 - BHO: (no name) - {11F0EE13-5947-2942-F631-09BEB2706006} - C:\WINDOWS\system32\wirvufc.dll
O2 - BHO: (no name) - {73F4EBA5-666A-4D7A-8EAA-1ADC06467421} - C:\WINDOWS\system32\pmnnn.dll
O2 - BHO: (no name) - {755bbd1a-aa59-456c-afeb-b4c42c4dcb6f} - C:\WINDOWS\system32\ixt0.dll (file missing)
O2 - BHO: (no name) - {CFE9E8A8-38C0-4EF8-AEC2-5035EFE81030} - C:\WINDOWS\system32\fccbcaw.dll
O3 - Toolbar: (no name) - {74DD705D-6834-439C-A735-A6DBE2677452} - (no file)
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [Scbu] "C:\PROGRA~1\ECURIT~1\services.exe" -vt yazb
O4 - HKCU\..\Run: [Dwnatb] C:\Documents and Settings\HP_Administrator\Application Data\s?stem32\s?anregw.exe
O15 - Trusted Zone: http://*.trymedia.com (HKLM)
O20 - Winlogon Notify: fccbcaw - C:\WINDOWS\SYSTEM32\fccbcaw.dll
O20 - Winlogon Notify: pmnnn - C:\WINDOWS\system32\pmnnn.dll
O20 - Winlogon Notify: winwea32 - C:\WINDOWS\SYSTEM32\winwea32.dll

After clicking Fix, exit HJT.

Copy the bold text below to notepad. Save it as fixme.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.

Now run Pocket Killbox by doubleclicking on killbox.exe
Choose Tools > Delete Temp Files and click Delete Selected Temp Files.
Then after it deletes the files click the Exit (Save Settings) button.
NOTE: Pocket Killbox will only list the added files it is able to find on the system. So when you do the below, if some files do not show in the list after pasting them in, just continue.

Select:

• Delete on Reboot
• then Click on the All Files button.
• Please copy the file paths below to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose copy):

C:\WINDOWS\system32\fccbcaw.dll
C:\WINDOWS\system32\jezmesh.dll
C:\WINDOWS\system32\pmnnn.dll
C:\WINDOWS\system32\ttoqmdhi.dll
C:\WINDOWS\system32\winwea32.dll
C:\WINDOWS\system32\wirvufc.dll
C:\WINDOWS\system32\nnnmp.tmp
C:\WINDOWS\system32\nnnmp.ini
C:\WINDOWS\system32\nnnmp.ini2

• Return to Killbox, go to the File menu, and choose Paste from Clipboard.
• Click the red-and-white Delete File button. Click Yes at the Delete on Reboot prompt.

If you receive a PendingFileRenameOperations prompt, just click OK to continue (But please let me know if you receive this message!).

If Killbox does not reboot just reboot your PC yourself.

After reboot locate the below folder and delete if found:
C:\Program Files\Gold Codec

Also delete all files and subfolders in the below folders except ones from the current date (Windows will not let you delete the files from the current day).
C:\WINDOWS\Temp
C:\Documents and Settings\HP_Administrator\Local Settings\Temp

Now attach the below new logs and tell me how the above steps went.

1. GetRunKey
2. ShowNew
3. HJT

Make sure you tell me how things are working now!

Reminder Note: Once we have determined you are malware free you will need to disable System Restore, reboot, and re-enable system restore per step 1 of the READ & RUN ME. This only applies to if using WinXP or WinMe.

 

Many of the items I asked you to fix are still showing in your logs. This means that either the fixes were not performed properly or that something could be blocking the fixes. Sometime malware can block the fixes and sometimes it is valid protection software getting in the way. Let's cover both sides.

First uninstall CounterSpy. Then continue.

Did you forget to uninstall this:

VSAdd-in for Internet Explorer

Try uninstalling it again! Let me know what happens.

Now run the below new procedures!

I'm going to post two sets of instructions below. Each will be enclosed in separate Quote boxes. Make sure to complete the first one 100% before moving on to the second one.

Now move on to my next message!

 

Now after completing the steps in my previous message continue here!

Note items may not be found like last time in Process Explorer but we need to check anyway.


- Run Process Explorer

In the top section of the Process Explorer screen double click on winlogon.exe to bring up the winlogon.exe properties screen. Click on the Threads tab at the top.

Once you see this screen click on each instance of winwea32.dll once and then click the kill button. After you have killed all of the winwea322.dll under winlogon click ok. (If you do not find the dll, just continue on.)

Now repeat the above step for the below DLLs (If you do not find the dll, just continue on):
pmnnn.dll
fccbcaw.dll

Next double click on explorer.exe and again click once on each instance of winwea32.dll and kill it. (If you do not find the dll, just continue on.)

Now repeat the above step for the below DLLs (If you do not find the dll, just continue on):
pmnnn.dll
fccbcaw.dll

Now just exit Process Explorer.


Please run HijackThis and click on the Open the Misc Tools Section button on the open page. Then select Open process manager on the left-hand side. Look for the following process (or processes) and one at a time kill them by selecting it and then click Kill process. Then click yes.

C:\Program Files\Common Files\{2DB55AAB-06A1-1033-1028-050513200001}\Update.exe

After killing all the above processes, click Back.
Then please click Scan and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

O2 - BHO: (no name) - {013A653B-49A6-4f76-8B68-E4875EA6BA54} - C:\WINDOWS\system32\ttoqmdhi.dll
O2 - BHO: (no name) - {11F0EE13-5947-2942-F631-09BEB2706006} - C:\WINDOWS\system32\wirvufc.dll
O2 - BHO: (no name) - {755bbd1a-aa59-456c-afeb-b4c42c4dcb6f} - C:\WINDOWS\system32\ixt0.dll (file missing)
O2 - BHO: (no name) - {CFE9E8A8-38C0-4EF8-AEC2-5035EFE81030} - C:\WINDOWS\system32\fccbcaw.dll
O2 - BHO: (no name) - {D7E6DB30-A0BE-45D7-AF74-401B09A33182} - C:\WINDOWS\system32\pmnnn.dll
O2 - BHO: (no name) - {F18F04B0-9CF1-4b93-B004-77A288BEE28B} - C:\WINDOWS\system32\evycnhvc.dll
O3 - Toolbar: Protection Bar - {96ebbe6a-2864-4345-b32b-26ee9be524b5} - C:\Program Files\Gold Codec\iesplugin.dll
O3 - Toolbar: (no name) - {74DD705D-6834-439C-A735-A6DBE2677452} - (no file)
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [CTDrive] rundll32.exe C:\WINDOWS\system32\drvpor.dll,startup
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [Scbu] "C:\PROGRA~1\ECURIT~1\services.exe" -vt yazb
O4 - HKCU\..\Run: [Dwnatb] C:\Documents and Settings\HP_Administrator\Application Data\s?stem32\s?anregw.exe
O15 - Trusted Zone: http://*.trymedia.com (HKLM)
O20 - Winlogon Notify: fccbcaw - C:\WINDOWS\SYSTEM32\fccbcaw.dll
O20 - Winlogon Notify: pmnnn - C:\WINDOWS\system32\pmnnn.dll
O20 - Winlogon Notify: winwea32 - C:\WINDOWS\SYSTEM32\winwea32.dll

After clicking Fix, exit HJT.

Copy the bold text below to notepad. Save it as fixme.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.

Now run Pocket Killbox by doubleclicking on killbox.exe
Choose Tools > Delete Temp Files and click Delete Selected Temp Files.
Then after it deletes the files click the Exit (Save Settings) button.
NOTE: Pocket Killbox will only list the added files it is able to find on the system. So when you do the below, if some files do not show in the list after pasting them in, just continue.

Select:

• Delete on Reboot
• then Click on the All Files button.
• Please copy the file paths below to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose copy):

C:\WINDOWS\system32\drvpor.dll
C:\WINDOWS\system32\evycnhvc.dll
C:\WINDOWS\system32\vtuuust.dll
C:\WINDOWS\system32\ttoqmdhi.dll
C:\WINDOWS\system32\wirvufc.dll
C:\WINDOWS\system32\ixt0.dll
C:\WINDOWS\system32\fccbcaw.dll
C:\WINDOWS\system32\pmnnn.dll
C:\WINDOWS\system32\evycnhvc.dll
C:\WINDOWS\SYSTEM32\winwea32.dll

• Return to Killbox, go to the File menu, and choose Paste from Clipboard.
• Click the red-and-white Delete File button. Click Yes at the Delete on Reboot prompt.

If you receive a PendingFileRenameOperations prompt, just click OK to continue (But please let me know if you receive this message!).
If Killbox does not reboot just reboot your PC yourself.

After reboot locate the below folders and delete if found:
C:\Program Files\Common Files\{2DB55AAB-06A1-1033-1028-050513200001}
C:\Program Files\Common Files\{3DB55AAB-06A1-1033-1028-050513200001}
C:\Program Files\Gold Codec

Also delete all files and subfolders in the below folders except ones from the current date (Windows will not let you delete the files from the current day).
C:\WINDOWS\Temp
C:\Documents and Settings\HP_Administrator\Local Settings\Temp

Now attach the below new logs and tell me how the above steps went.

1. GetRunKey
2. ShowNew
3. HJT

Make sure you tell me how things are working now!

Reminder Note: Once we have determined you are malware free you will need to disable System Restore, reboot, and re-enable system restore per step 1 of the READ & RUN ME. This only applies to if using WinXP or WinMe.

 

That is why those instructions began with the below text:

 

Try using this Your Uninstaller! 2006 to uninstall it. Did that work?

Good! Never delete anything we don't tell you to delete! That is always the safest approach.

Sounds like you did not stop the below process:

C:\Program Files\Common Files\{2DB55AAB-06A1-1033-1028-050513200001}\Update.exe

I still see it running! Stop it, and then delete the folder.

Questions:

1. Do you use the WildTangent game junk?
2. How are things working?

 

Attach new logs from GetRunKey and HJT so I can be sure it is all gone.

You were not suppose to use Task Manager at all. Read the steps again. You were supposed to use HijackThis's Process Manager. Had this been a different process, you would not have been able to find it or kill it with Task Manager.

What about all the silly games the installed. They all say xxxxxx from HP Media Center (remove only) where xxxxxx is the name of the game. There are a bunch. If you don't use them, then uninstall them. Also uninstall
Game Console - WildGames <--- this is the new way Wild Tangent tries to hide itself
HP Game Console and games <--- don't uninstall unless you are sure you don't need this.

That is why the READ & RUN ME and other steps are being performed. We don't just fix a symptom that people like yourself mention. We look for all malware and other issues to fix. That is why the READ ME is so long. Just using a HijackThis log like some forums do and like some users expect us to do, results in a PC still being loaded with malware and other issues.

Thanks! I deleted your email! Here is another important piece of advice. Never ever put your email address in a public forum. It is a sure way to get you added to loads of spammers lists. If you need to give someone an email address, make sure it is done more privately (like a Private Message - called PMs) or if necessary to post in a forum use something like name at emailserver.com . That way it will not be picked up by spam robots that key on an @ sign.

 

You're welcome. Yes that's okay! If they were true malware, my answer would be no. But they are just things that I call unnecessaryware!

We have another registry key to cleanup!

Now Copy the bold text below to notepad. Save it as fixme.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.

After doing the above attach a final GetRunKey log so I can be sure that key was removed and then move on to the below ASAP.

Your logs are clean (other than the above which is probably fixed after doing the above patch). If you are not having any other malware problems, it is time to do our final steps:

1. If we used Pocket Killbox during your cleanup, do the below
   • Run Pocket Killbox and select File, Cleanup, Delete All Backups
2. If we used ComboFix you can delete the ComboFix.exe file and associated C:\combofix.txt log that was created.
3. If we user SDFix you can delete all the SDFix related files and folders from your Desktop or whereever you installed it.
4. If we used VundoFix, you can delete the VundoFix.exe file and the C:\VundoFix Backups folder and C:\vundofix.txt log that was created.
5. If we had your run FixWareOut, you can delete the Fixwareout.exe file and the C:\fixwareout folder.
6. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
7. You can delete the ShowNew.Zip and GetRunkey.Zip files and the files that you extracted from the ZIP files. You can also delete the C:\newfiles.txt and C:\runkeys.txt logs that were created
8. If you are running Windows XP or Windows ME, do the below:
   • go back to step 8 of the READ & RUN ME to Disable System Restore which will flush your Restore Points.
   • Then reboot and Enable System Restore to create a new clean Restore Point.
9. After doing the above, you should work thru the below link:
   • How to Protect yourself from malware!

 

You're clean now!

No!

 

Yes if you would like you can PM me with an email address and I'll send you details.