I've got a sick computer!!!

Discussion in 'Malware Help (A Specialist Will Reply)' started by spodwinski, Aug 19, 2007.

  1. spodwinski

    spodwinski Private E-2

    I recently been receiving un-wanted (obviously) popups/ads while surfing the net...and did a virus scan through Norton (when I had it...don't have norton anymore), with my Telus antivirus, and AVG 7.5, and norton and AVG didn't pick up the Abetear A virus that I have, but Telus did. I can't delete it to save my life! Is there anything short of buying Hijack This that I can do to remove it?
     
  2. bjgarrick

    bjgarrick MajorGeeks Admin - Malware Expert

    Welcome to MajorGeeks.com, please follow our standard cleaning procedures:

    http://www.majorgeeks.com/images/grenade.gif Run ALL the steps in this Sticky thread READ & RUN ME FIRST Before Asking for Support

    • Make sure you check version numbers and get all updates.
    http://www.majorgeeks.com/images/grenade.gif Very Important: Make sure you tell us the results from running the tutorial...was anything found? Were you unable to complete any of the scans?...Were you unable to download any of the tools?...Did you do the on-line scans as suggested? etc.

    http://www.majorgeeks.com/images/grenade.gifAfter doing ALL of the above and you still have a problem, make sure you have booted to normal mode and run the steps in the below thread to properly use HijackThis and attach the log:

    http://www.majorgeeks.com/images/grenade.gif Downloading, Installing, and Running HijackThis
    • Make sure you also rename HijackThis.exe as suggested in the procedures. Use analyse.exe for the new name. This is very important due to some new infections going around..
    http://www.majorgeeks.com/images/grenade.gifWhen you return to make your next post, make sure you attach the following logs and that you have run these scans in the following order too:
    • CounterSpy Log - only for Windows XP, 2K, & NT users
    • AVG Antispyware Log - ONLY IF NEEDED you were not able to run CounterSpy. - only for Windows XP, 2K, & NT users
    • Bitdefender Log - from step 6
    • Panda Scan Log - from step 6
    • runkeys.txt - the log from GetRunKey.bat
    • newfiles.txt - the log from ShowNew.bat
    • HijackThis Log
    NOTE: You can only attach 3 files in a single message so it will require that you use two messages to attach all of these logs!
     
  3. spodwinski

    spodwinski Private E-2

    I no longer have popups, but it says that Abetear A is still on my computer and can't be deleted.
     
  4. bjgarrick

    bjgarrick MajorGeeks Admin - Malware Expert

    Okay! Previous post, attaching the logs?
     

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