Jello

Discussion in 'Malware Help (A Specialist Will Reply)' started by LouZ, Dec 27, 2010.

  1. LouZ

    LouZ Private E-2

    My friend Lina, caught a virus and requested assistance. I am posting the logs to help eliminate remaining issues with malware or viruses.

    Hey, I don't like bothering you guys with this stuff...where can I go to be able to read and identify problems by examining the generated logs?:cool

    One thing to note is that I ran RootRepeal after MGTools.
    RootRepeal gave an error:

    FOPS - DeviceIoControl Error! Error Code = 0xc0000024
    Extended Info (0x000000e0)

    then a second error

    Could not initialize driver! Please contact the author!

    3rd

    Could not scan drive C (error 0xc0000024)

    ...nothing was scanned.
     

    Attached Files:

  2. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Important Notice: A new version of SUPERAntiSpyware is available.
    • Please uninstall your current version (this is necessary).
    • Then download this SUPERAntiSpyware
    • Install this new version. It may tell you that you need to reboot to complete the installation. You must reboot at this time.
    • After the reboot, run SUPERAntiSpyware and immediately click the Check for Updates button to get more updates for the database.
    • Now run a new full scan of your system. And attach this log later.

    Please disable all anti-virus and anti-spyware programs while we do the following (re-enable when you are finished):

    Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

    After clicking Fix exit HJT.

    Delete this folder using windows explorer
    • c:\windows\147BCE03C0F14C9F81576A89B6D2D973.TMP

    Copy the bold text below to notepad. Save it as fixME.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.

    Make sure that you tell me if you receive a success message about adding the above
    to the registry. If you do not get a success message, it definitely did not work.

    Now go to this MGTools and download the new version of MGtools.exe. Overwrite your previous MGtools.exe file with this one.

    Run the new C:\MGTools.exe and attach the C:\MGlogs.zip into your next reply.

    What malware problems remain?
     
  3. LouZ

    LouZ Private E-2

    Performed requested actions.

    success message prompted after fixME.reg executed.

    No notable malware remains.

    Attached are the logs.


    Please let me know if any other malicious software remains and how to eliminate them.


    Thanks for your help Kestrel13!
    :wave
     

    Attached Files:

  4. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    You're welcome! Safe surfing. I see no malware remaining.

    If you are not having any other malware problems, it is time to do our final steps:
    1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.
    2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
      • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
      • "%userprofile%\Desktop\combofix" /uninstall
        • Notes: The space between the combofix" and the /uninstall, it must be there.
        • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
    3. Go back to step 6 of the READ ME and renable your Disk Emulation software with Defogger if you had disabled it.
    4. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    5. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
    6. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    7. Go to add/remove programs and uninstall HijackThis.
    8. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders
      related to MGtools and some other items from our cleaning procedures.
    9. If you are running Win 7, Vista, Windows XP or Windows ME, do the below:
      • Refer to the cleaning procedures pointed to by step 7 of the READ ME
        for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
      • Then reboot and Enable System Restore to create a new clean Restore Point.
    10. After doing the above, you should work thru the below link:
     

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