js.blacole

Discussion in 'Malware Help (A Specialist Will Reply)' started by iut044, Oct 30, 2012.

  1. iut044

    iut044 Private E-2

    can someone help me please
     

    Attached Files:

  2. iut044

    iut044 Private E-2

    oops I missed one
     

    Attached Files:

  3. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    You didn't attach the log from running RogueKiller. Please do so.

    Use windows explorer to find and delete:
    C:\Users\iut044\AppData\Local\Temp\+HdOhUn1.exe.part
    C:\Users\iut044\AppData\Local\Temp\sSKO5WGU.txt.part
    C:\Users\iut044\AppData\Local\Temp\yG6YkxJj.exe.part

    While you are at it, run CCleaner to clean out your temp folders.

    You need to tell us what issues you are having.
     
  4. iut044

    iut044 Private E-2

    I cannot find C:\Users\iut044\AppData\Local\Temp\sSKO5WGU.txt.part I ran CCleaner and here the log for roguekiller . The problem is that avira is keep on finding viruses
     

    Attached Files:

  5. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    The only thing it is finding is in your FF profiles. Let's do this:

    We are going to be uninstalling your old version of FireFox and installing the new version. So do the below to save bookmarks:
    • Run FireFox and click Bookmarks.
    • Then select Organize Bootmarks.
    • Then on the next window click File and then select Export. Save the bookmarks.html file to your Desktop for later use in importing.
    Now download and save the installer for the current version of FireFox but DO NOT install it yet. Get it here: Mozilla Firefox 15.0.1 Final

    You will need exit FireFox now and use Internet Explorer to continue with the below until we reinstall FireFox.

    Start by uninstalling FireFox and then reboot. Do not skip the reboot.
    After reboot, delete the below folders:
    C:\Program Files\Mozilla Firefox
    C:\documents and settings\UserAccount\Application Data\Mozilla

    where UserAccount is the actual user account name being used.

    Now reinstall FireFox from the file previously downloaded.
    Import your bookmarks file. (similar process to exporting).

    Tell me how things are running now.
     
  6. iut044

    iut044 Private E-2

    thank you done that and a virus scan was clean
     
  7. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Good to know.

    If you are not having any other malware problems, it is time to do our final steps:
    1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware. You can uninstall RogueKiller and HitManPro.
    2. Go back to step 6 of the
      READ ME
      and renable your Disk Emulation software with Defogger if you had disabled it.
    3. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    4. If running Vista or Win 7, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    5. Go to add/remove programs and uninstall HijackThis.
    6. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders
      related to MGtools and some other items from our cleaning procedures.
    7. After doing the above, you should work thru the below link:
    Malware removal from a National Chain = $149
    Malware removal from MajorGeeks = $0
     

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