Just Checking

Hi there,
I just bought a notebook that belonged to a friend's teenaged daughter. In an attempt to ensure it's virus free I have followed the read and run me first instructions for malware removal. Can you check the logs and ensure there is nothing else I need to do to to clean up...there was an error when trying to run rool repeal...thanks!

Elfqueen.

 

MGtools log...thanks <3

 

Hi elfqueen33,

I will review your logs. Please be patient as there is a lot of information to review.

 

Not seeing any obvious signs of malware in your logs so far, but please do the following before we are certain.

ESET Online Scanner
Remember to attach your log from ESET Online Scanner (How to attach items to your post)

Please also download MBRCheck to your Desktop.
See the download links under this icon http://forums.majorgeeks.com/chaslang/images/MGDownloadLoc.gif

• Double click MBRCheck.exe to run (Vista and Win7 right click and select Run as Administrator)
• It will show a Black screen with some information that will contain either the below line if no problem is found:
  • Done! Press ENTER to exit...
• Or you will see more information like below if a problem is found:
  • Found non-standard or infected MBR.
  • Enter 'Y' and hit ENTER for more options, or 'N' to exit:
• Either way, just choose to exit the program at this point since we want to see only the scan results to begin with.
• MBRCheck will create a log named similar to MBRCheck_07.16.10_00.32.33.txt which is random based on date and time.
• Attach this log to your next message. (How to attach items to your post)

 

Hi there, looks like no errors. Here's the logs...should I re-activate my my antivirus etc.? Blessings Hoku

 

Can you please attach your ESET log?

 

hi i tried using the other scanner but it would only complete to 62%. ist time there was 1 threat found....I closed everything and tried again after it got stuck but same issue...stuck at 62%. I didn't touch anything so it must be the scanner issue...suggestions...

 

Which other scanner?

 

Eset Online Scanner. It only works to 62% then stalls. I uninstalled it and tried to run it again and it would not start at all...

 

Let's skip ESET Online Scanner for now...

Go to the below link and follow the instructions for running TDSSKiller by Kaspersky

• 
  TDSSKiller - How to run
  Remember to attach your log from TDSSKiller (How to attach items to your post)

 

Hi there here is the scan log.
Thank you for my help. I think my computer is virus free. I really appreciate your thoroughness!

Can you send me clean up instructions now? Also, what do you think of the new windows security center?

Thanks again!
Elfqueen

 

You are welcome Safe surfing

I think it's OK. I preferred the Windows XP Security Center. The Action Center with Win7 tries to monitor too much for my liking.


If you are not having any other malware problems, it is time to do our final steps:

1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.
2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
   • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
   • "%userprofile%\Desktop\combofix" /uninstall
     • Notes: The space between the combofix" and the /uninstall, it must be there.
     • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
3. Go back to step 6 oof the READ ME and renable your Disk Emulation software with Defogger if you had disabled it.
4. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
5. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
6. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
7. Go to add/remove programs and uninstall HijackThis if it present
8. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders
   related to MGtools and some other items from our cleaning procedures.
9. If you are running Win 7, Vista, Windows XP or Windows ME, do the below:
   • Refer to the cleaning procedures pointed to by step 7 of the READ ME
     for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
   • Then reboot and Enable System Restore to create a new clean Restore Point.
10. After doing the above, you should work thru the below link:
    • How to Protect yourself from malware!