Just want to be sure

Hi MG,

Will you please look at the 2 logs that I've attached and see that everything is ok? I know that sometimes malware can hide.

I changed the settings of AVG as per the instructions. However, it did not quarantine the 2 tracking cookies that it found deleting them instead and it did not generate a report.

Thanks.
Lissy

 

Hi Lissy,
you may be referring to your other thread?
abri

 

Your other thread seems to be finished, so now I'm doubly confused.
Is this in reference to another computer?

 

Hi Abri & Halo,

I am referring to another computer, namely mine. The other was my mom's. I did not mention it in my thread because I thought it was irrelevant. Sorry about that.

I re-ran AVG and this time it allowed me to save the report. Again, it did not allow me to quarantine, only delete. And the same 2 things showed up which were supposed to be deleted the first time.

I am attaching the Combofix, AVG, and MGTools logs as per the Read & Run and the Spybot log as per Halo's request.

You guys/gals are great! Thanks again. :major:major

Lissy

 

I can't find the Spybot log so I'll rerun it. I'll rerun MGTools afterwards too since it occurs to me that you might need it rerun after I reran AVG.

Please pardon my ignorance on these matters. I don't mean to be such an un-geek.

 

Ok. There is no log for Spybot, I guess because it did not find anything.

Here is the new one for MGTools.

 

Hi Chas,

Sorry for the long delay in writing. I'm sure that you were just biting your fingernails waiting for my response. rolleyes

Anyway, my computer sometimes freezes and takes a LONG time to load. I hardly ever turn if off any more unless I've installed updates.

There is so much junk on my computer that I think the easiest thing is to reinstall everything. So, a few questions:

- any recommendations or documents to which I can refer that deal with backing it up?

- if I create a restore point and then reinstall everything, will the restore point be deleted? I'm assuming so, so can it be copied?

Thanks so much!

 

Hi msidea!

What do you mean by junk? Did you run the instructions Chas posted to you in Post 8? I advise you to wait with a reinstall until you've tried to get the files out of your computer which are probably leading to your symptoms.

If you reinstall, this will replace your system volume information where the restore points are stored, so you could not come back to a restore point from before the reinstallation.

You have one very bad item which was not in the instructions in Post 8. Please try fixing this before you consider a reinstall. There are several things which can cause the symptoms you're talking about and if you can rule out any of them, it makes it easier to know where to go next.

The following item needs to be included in the HJT fix (analyse.exe). If you've already completed the instructions in post 8, please go back to that post and run the same instructions to remove hijackthis entries (analyse.exe) and fix the following:

O8 - Extra context menu item: &Search - ?p=zuzed004MGUS_ZZzer000

After clicking Fix, exit HJT.

Now run Ccleaner at the default setting with the windows tab as the one on top!

Now run the C:\MGtools\GetLogs.bat file by double clicking on it. Then attach the new C:\MGlogs.zip file that will be created by running this.


Let me know if anything has changed?
abri

 

Hi Abri,

I did everything you said. I was not able to uninstall the Java files using CCleaner so I used Add/Remove Programs in my control panel to remove the Java and the Spy Doctor. Attached are the files.

I do not yet know if my computer is faster, but here are some of the difficulties that I've had.

- I may appear to have an Internet connection using wireless but I really don't. That had never happened prior to about a month ago.
- The list of programs in my Start Menu is out of control. It is my understanding that moving things around in there may invalidate the links so I'd like to "start over" and reinstall things in a lesser number of folders. Also, there are some things that I don't know what they are.
- Windows Media Player, which I use often, has started giving me bad playback from songs in memory e.g. slow or bumpy delivery of songs.
- Booting up is seriously a 5 minute procedure. So I avoid turning off my computer unless I absolutely have to reboot preferring instead to hibernate.
- I have had a lot of programs installed and uninstalled that I'm afraid have left vestiges of themselves alll over the place. (I'm kind of a neat freak and it drives me nuts to think that I have pieces of programs scattered all throughout my computer.)

Thanks.
MsIdea

 

Thank you, Chaslang, as always for being so thorough.

I do take responsibility for the things that I've put on my computer, some were needed and others got added inadvertently.

I had not mentioned any of these problems prior to Abri asking my why I wanted to reinstall everything because I had assumed what you confirmed - that it was a congestion problem, not a malware one.

Have a great evening!

 

Hi,

I'm adding these questions here because it's about computer security.

1. The Windows Security Center does not recognize the AVG that I downloaded from MJ and I would like it to. What can I do so that it will recognize it?

2. Also, I'm going to buy a new antivirus from the list that you recommend. Which do you feel is the best from that list?

I did most of the things that you recommended. I still need to go in under Administrator to delete some more items that I was not allowed to delete otherwise. But you are right. McAfee is a resource hog!

*** CHASLANG & ABRI, you are the BOMB ***