kaspernsky anti-hacker broke my internet

I tried for two days to get this firewall software to work work on my computer. I even contacted kaspernsky support, (I think English was their
second language-LOL), to no avail.
I have Road Runner Cable, and this program just didn't want to work with it.
If you have broadband cable I would steer clear of this program.
On the good side, I did get a refund.
Just thought I would let everyone know.

later.

 

oops sorry about the spelling.

I know how to use firewalls. I have no problem using sygate or zone alarm.
I use kaspersky anti-virus as my anti-virus program, and I like it, so I wanted
to give thier firewall a try-but like I said in my previous post it would not work.

thanks for your helpful reply though.

 

xp pro sp2, yes I disabled the built in firewall.
I really don't need to trouble-shoot it, I got my refund, I just wanted people
to be aware of the problem, I think that kaspersky labs knows too, they didn't even argue with me about getting a refund. Their, reply to my emails, was basically something like " oh were sorry that our software didn't work, here's your money back" they didn't even want to trouble-shoot it at all.