Laptop Keeps Crashing - Please Help!

Discussion in 'Malware Help (A Specialist Will Reply)' started by rangeno, Nov 5, 2014.

  1. rangeno

    rangeno Private First Class

    For the past 2 days my laptop becomes unresponsive and crashes at least once an hour. The fan is running full blast all of the time and it feels much hotter than usual. Here are the requested log files. Thank you in advance for your help!
     

    Attached Files:

  2. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Sound like it is a heat issue, but I will check your logs for malware and get back to you.
     
  3. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    OK, rerun Hitman and have it fix everything it finds. Otherwise, I am not finding any malware in your logs. I suggest you post in the hardware forum as this is probably a heat related issue.

    Since you are not having any malware problems, it is time to do our final steps:

    1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware.
    2. Renable your Disk Emulation software with Defogger if you had disabled it in step 4 of the READ & RUN ME.
    3. Go to add/remove programs and uninstall HijackThis. If you don't see it or it will not uninstall, don't worry about it. Just move on to the next step.
    4. If running Vista, Win 7 or Win 8, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    5. Now goto the C:\MGtools folder and find the MGclean.bat file. Double click ( if running Vista, Win7, or Win 8 Right Click and Run As Administrator ) on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
    6. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    7. After doing the above, you should work thru the below link:

     
  4. rangeno

    rangeno Private First Class

    Thanks Tim. Hitman says my Trial expired and I need to purchase it. Should I?
     
  5. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    No, the leftovers are insignificant. You can run CCleaner and use the reg cleaner after making a restore point.
     
  6. rangeno

    rangeno Private First Class

    Thanks for the help Tim.
     
  7. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    You are most welcome. Safe surfing. :)
     
  8. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    If you would like to be rid of the garbage remnants Hitman is showing then you can optionally follow this fix:


    Download and run OTM.

    Download OTM by Old Timer and save it to your Desktop.

    Code:
    :Files
    C:\Windows\Reimage.ini 
    
    :reg
    [-HKLM\SOFTWARE\Classes\Wow6432Node\CLSID\{1AA60054-57D9-4F99-9A55-D0FBFBE7ECD3}]
    [-HKLM\SOFTWARE\Classes\AppID\REI_AxControl.DLL]
    [-HKLM\SOFTWARE\Classes\AppID\{28FF42B8-A0DA-4BE5-9B81-E26DD59B350A}]
    [-HKLM\SOFTWARE\Classes\Interface\{9BB31AD8-5DB2-459E-A901-DEA536F23BA4}]
    [-HKLM\SOFTWARE\Classes\Interface\{BD51A48E-EB5F-4454-8774-EF962DF64546}]
    [-HKLM\SOFTWARE\Classes\REI_AxControl.ReiEngine.1]
    [-HKLM\SOFTWARE\Classes\REI_AxControl.ReiEngine]
    [-HKLM\SOFTWARE\Classes\TypeLib\{FA6468D2-FAA4-4951-A53B-2A5CF9CC0A36}]
    [-HKLM\SOFTWARE\Classes\Wow6432Node\AppID\REI_AxControl.DLL]
    [-HKLM\SOFTWARE\Classes\Wow6432Node\AppID\{28FF42B8-A0DA-4BE5-9B81-E26DD59B350A}]
    [-HKLM\SOFTWARE\Classes\Wow6432Node\Interface\{9BB31AD8-5DB2-459E-A901-DEA536F23BA4}]
    [-HKLM\SOFTWARE\Classes\Wow6432Node\Interface\{BD51A48E-EB5F-4454-8774-EF962DF64546}]
    [-HKLM\SOFTWARE\Classes\Wow6432Node\TypeLib\{FA6468D2-FAA4-4951-A53B-2A5CF9CC0A36}]
    [-HKLM\SOFTWARE\Microsoft\Tracing\Reimage_RASAPI32]
    [-HKLM\SOFTWARE\Microsoft\Tracing\Reimage_RASMANCS]
    [-HKLM\SOFTWARE\Reimage]
    [-HKLM\SOFTWARE\Wow6432Node\Microsoft\Tracing\ProtectorUpdater_RASAPI32]
    [-HKLM\SOFTWARE\Wow6432Node\Microsoft\Tracing\ProtectorUpdater_RASMANCS]
    [-HKLM\SOFTWARE\Wow6432Node\Microsoft\Tracing\ReimagePackage_RASAPI32]
    [-HKLM\SOFTWARE\Wow6432Node\Microsoft\Tracing\ReimagePackage_RASMANCS]
    [-HKLM\SOFTWARE\Wow6432Node\Microsoft\Tracing\ReimageRepair_RASAPI32]
    [-HKLM\SOFTWARE\Wow6432Node\Microsoft\Tracing\ReimageRepair_RASMANCS]
    [-HKU\S-1-5-21-4143387447-1602585235-3675091504-1001\Software\Local AppWizard-Generated Applications\Reimage - Windows Problem Relief.]
    [-HKU\S-1-5-21-4143387447-1602585235-3675091504-1001\Software\Reimage]
    
    
    :Commands
    [emptytemp]
    [Reboot]
    • Return to OTM, right click in the Paste List of Files/Folders to Move window (under the yellow bar) and choose Paste.
    • Push the large http://farm3.static.flickr.com/2782/4174320048_f01c448b32_o.png button.
    • OTM may ask to reboot the machine. Please do so if asked.
    • Copy everything in the Results window (under the green bar), and paste it into a text file to ATTACH into your next reply.

    NOTE: If you are unable to copy/paste from this window (as will be the case if the machine was rebooted), open Notepad (Start->All Programs->Accessories->Notepad), click File->Open, in the File Name box enter *.log and press the Enter key, navigate to the C:\_OTM\MovedFiles folder, and open the newest .log file present, and attach the contents of that document back here in your next post.


    Now re run Hitman and let's see if anything remains. Attach log for us to see. It is only minor junk as TimW points out, but it's good to be thorough.
     

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