laptop mousepad freezes after 10 minutes virus

Please attach the log from running MBAM. Also, you did not allow MGTools to run to completion. It is missing most of the logs we need. Please run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator). Wait for it to tell you to hit any key.

Then attach the below logs:

* MBAM
* C:\MGlogs.zip

 

The file you need to attach is named C:\MGlogs.zip. It is not named what you are saying and you should not be making your own file. Attach the one requested which is created by MGtools.

You also need to attach the Malwarebytes log that was requested. MBAM = Malwarebytes Anti-Malware

 

Did you remember to click twice on the Accept button license agreement for TrendMicro HijackThis. The log does not appear in your MGlogs.zip file which normally means that this was not done. Use Windows Explorer (My Computer) to navigate to C:\MGtoools\analyse.exe and double click on it to run it. Do you see a license agreement? If yes, you must click the Accept button Twice.

 

I did not ask you to upload anything. Basically I asked you what happens when you run the analyse.exe program and said to accept the license agreement if you see one.

 

Okay that's good!

Now please download HelpAsst_mebroot_fix.exe by noahdfear and save it to your Desktop

• Double click HelpAsst_mebroot_fix.exe to run it and follow any prompts.
  • If the tool detects an mbr infection
    • please allow it to run mbr -f and shutdown your computer.
    • Upon restarting, please wait about 5 minutes after bootup, and then click Start>Run and type the following bolded command, then hit Enter.
      • helpasst -mbrt
    • Make sure you leave a space between helpasst and -mbrt
    • When it completes, a log will open.
    • Attach this log to your next message.
  • If the tool DOES NOT detect an mbr infection and completes running:
    • Click Start>Run and type the following bolded command, then hit Enter.
      • mbr -f
    • Make sure you leave a space between mbr and the -f
    • Now, please do the Start>Run>mbr -f command a second time.
    • Now shut down the computer (do not restart, you must shut it down), wait a few minutes then start it back up.
    • Give it about 5 minutes after the bootup and then click Start>Run and type the following bolded command, then hit Enter.
      • helpasst -mbrt
    • Make sure you leave a space between helpasst and -mbrt
    • When it completes, a log will open.
    • Attach this log to your next message.

Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator).

Then attach the below logs:

• C:\MGlogs.zip

Make sure you tell me how things are working now!

 

Let's do this:

Please disable all anti-virus and anti-spyware programs while we do the following (re-enable when you are finished):

Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

After clicking Fix, exit HJT.

Now copy just the bold text below to notepad (Do not include any space above the word REGEDIT). Save it as fixME.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.

Make sure that you tell me if you receive a success message about adding the above
to the registry. If you do not get a success message, it definitely did not work.

* Make sure that combofix.exe that you downloaded while doing the READ & RUN ME is on your Desktop but Do not run it!
If it is not on your Desktop, the below will not work.
* Also make sure you have shut down all protection software (antivirus, antispyware...etc) or they may get in the way of allowing ComboFix to run properly.
* If ComboFix tells you it needs to update to a new version, make sure you allow it to update.
* Open Notepad and copy/paste the text in the below code box into it (make sure you scroll all the way down in the code box to get all lines selected ):

Code:

KILLALL::
File::
C:\WINDOWS\temp\9.TMP        
C:\WINDOWS\temp\A.TMP
C:\Documents and Settings\Julie\My Documents\avgremoverx64.exe
C:\Documents and Settings\Julie\My Documents\avgremover.log
C:\Documents and Settings\Julie\My Documents\avgremover.exe
C:\Documents and Settings\Julie\My Documents\avg_avwt_stb_all_9_115_free.exe
C:\Documents and Settings\Julie\My Documents\avg_free_stf_en_90_819a2842.exe

Folder::
C:\Documents and Settings\Julie\Application Data\AVP 2009
C:\Program Files\AVGMay4
C:\AVGTemp

* Save the above as CFscript.txt and make sure you save it to the same location (should be on your Desktop) as ComboFix.exe
* At this point, you MUST EXIT ALL BROWSERS NOW before continuing!
* You should have both the ComboFix.exe and CFScript.txt icons on your Desktop.
If it asks you to overide the previous file with the same name, click YES.
* Now use your mouse to drag CFscript.txt on top of ComboFix.exe
http://img.photobucket.com/albums/v666/sUBs/CFScriptB-4.gif
* Follow the prompts.
* When it finishes, a log will be produced named c:\combofix.txt
* I will ask for this log below

Note:

Do not mouseclick combofix's window while it is running. That may cause it to stall.

Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator).

Then attach the below logs:

* C:\ComboFix.txt
* C:\MGlogs.zip

Make sure you tell me how things are working now!

 

Most likely because you did not follow the instructions TimW gave you.

You have to run a new scan. We don't need the same log you previously attached.

 

Just a few more things to take care of. Did you create these:
C:\New Folder (3)
C:\New Folder (2)
C:\New Folder

Please disable all anti-virus and anti-spyware programs while we do the following (re-enable when you are finished):

Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

After clicking Fix, exit HJT.

* Make sure that combofix.exe that you downloaded while doing the READ & RUN ME is on your Desktop but Do not run it!
If it is not on your Desktop, the below will not work.
* Also make sure you have shut down all protection software (antivirus, antispyware...etc) or they may get in the way of allowing ComboFix to run properly.
* If ComboFix tells you it needs to update to a new version, make sure you allow it to update.
* Open Notepad and copy/paste the text in the below code box into it (make sure you scroll all the way down in the code box to get all lines selected ):

Code:

KILLALL::
SecCenter::
{41564737-3200-1071-989B-0000E87B4FB1}
File::
c:\windows\UDB.zip
c:\windows\IDB.zip
C:\WINDOWS\temp\D.TMP         
C:\WINDOWS\temp\fb_1272.lck
C:\WINDOWS\temp\fb_612.lck
Folder::
c:\program files\AVGMay4
c:\documents and settings\Julie\Application Data\AVP 2009
C:\AVGTemp

* Save the above as CFscript.txt and make sure you save it to the same location (should be on your Desktop) as ComboFix.exe
* At this point, you MUST EXIT ALL BROWSERS NOW before continuing!
* You should have both the ComboFix.exe and CFScript.txt icons on your Desktop.
If it asks you to overide the previous file with the same name, click YES.
* Now use your mouse to drag CFscript.txt on top of ComboFix.exe
http://img.photobucket.com/albums/v666/sUBs/CFScriptB-4.gif
* Follow the prompts.
* When it finishes, a log will be produced named c:\combofix.txt
* I will ask for this log below

Note:

Do not mouseclick combofix's window while it is running. That may cause it to stall.

Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator).

Then attach the below logs:

* C:\ComboFix.txt
* C:\MGlogs.zip

Make sure you tell me how things are working now!

 

Now, download The Avenger by Swandog469, and save it to your Desktop.

* Extract+ avenger.exe from the Zip file and save it to your desktop

Please disable all anti-virus and anti-spyware programs while we do the following (re-enable when you are finished):

* Run avenger.exe by double-clicking on it.
* -Do not change any check box options!!
* Copy everything in the Quote box below, and paste it into the Input script here: part of the window:

* Now click the Execute button.
* Click Yes to the prompt to confirm you want to execute.
* Click Yes to the Reboot now? question that will appear when Avenger finishes running.
* Your PC should reboot, if not, reboot it yourself.
* A log file from Avenger will be produced at C:\avenger.txt and it will popup for you to view when you login after reboot.

Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator).

Then attach the below logs:

* C:\Avenger.txt
* C:\MGlogs.zip

Make sure you tell me how things are working now!

 

What happened when you tried to attach the new MGLogs.zip? Was there an error message of some kind? Did you run Combo inspite of the warning? Can you attach that as well?

 

Yes, I do, as I need to be able to see what is happening in your system. Do me one other thing, email me the MGLogs.zip by sending it to timw at majorgeeks.com.

 

Most likely not necessary. I would bet that a new log was not obtained because GetLogs.bat was porobably not run as instructed.

 

Not much left to do, so please disable all anti-virus and anti-spyware programs while we do the following (re-enable when you are finished):

Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

After clicking Fix, exit HJT.

* Make sure that combofix.exe that you downloaded while doing the READ & RUN ME is on your Desktop but Do not run it!
If it is not on your Desktop, the below will not work.
* Also make sure you have shut down all protection software (antivirus, antispyware...etc) or they may get in the way of allowing ComboFix to run properly.
* If ComboFix tells you it needs to update to a new version, make sure you allow it to update.
* Open Notepad and copy/paste the text in the below code box into it (make sure you scroll all the way down in the code box to get all lines selected ):

Code:

KILLALL::
SecCenter::
{41564737-3200-1071-989B-0000E87B4FB1}
File::
C:\WINDOWS\temp\27.tmp
C:\WINDOWS\temp\5E.tmp
C:\WINDOWS\temp\8.tmp
C:\WINDOWS\temp\9C.tmp
C:\Documents and Settings\Julie\Local Settings\temp\MAR1.tmp
C:\Documents and Settings\Julie\Local Settings\temp\MAR2.tmp
C:\Documents and Settings\Julie\Local Settings\temp\MAR3.tmp
C:\Documents and Settings\Julie\Local Settings\temp\MAR4.tmp
C:\Documents and Settings\Julie\Local Settings\temp\MAR5.tmp
C:\Documents and Settings\Julie\Local Settings\temp\MAR6.tmp
C:\Documents and Settings\Julie\Local Settings\temp\MAR7.tmp
C:\Documents and Settings\Julie\Local Settings\temp\MAR8.tmp
C:\Documents and Settings\Julie\Local Settings\temp\MAR9.tmp
Folder::
c:\program files\AVG

* Save the above as CFscript.txt and make sure you save it to the same location (should be on your Desktop) as ComboFix.exe
* At this point, you MUST EXIT ALL BROWSERS NOW before continuing!
* You should have both the ComboFix.exe and CFScript.txt icons on your Desktop.
If it asks you to overide the previous file with the same name, click YES.
* Now use your mouse to drag CFscript.txt on top of ComboFix.exe
http://img.photobucket.com/albums/v666/sUBs/CFScriptB-4.gif
* Follow the prompts.
* When it finishes, a log will be produced named c:\combofix.txt
Note:

Do not mouseclick combofix's window while it is running. That may cause it to stall.

If you are not having any other malware problems, it is time to do our final steps:

1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no real time protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.
2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
   
   • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
   • "%userprofile%\Desktop\combofix" /uninstall
     
     • Notes: The space between the combofix" and the /uninstall, it must be there.
     • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
     
     
   
   
3. Go back to step 6 of the READ ME and renable your Disk Emulation software with Defogger if you had disabled it.
4. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
5. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
6. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
7. Go to add/remove programs and uninstall HijackThis.
8. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
9. If you are running Win 7, Vista, Windows XP or Windows ME, do the below:
   
   • Refer to the cleaning procedures pointed to by step 7 of the READ ME
     for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
   • Then reboot and Enable System Restore to create a new clean Restore Point.
   
   
10. After doing the above, you should work thru the below link:
    
    • How to Protect yourself from malware!