Laptop not shutting down

Uninstall the below software:
Codecv
SProtector 1.62

Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista or Win 7, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.claro-search.com/?affID=...HP_ss&mntrId=1430cec60000000000004cedde646d92
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://search.gboxapp.com/
O4 - HKLM\..\Run: [ecc7c8c51c0850c1ec247c7fd3602f20] "C:\Users\Robert\AppData\Local\Temp\windows.exe" ..
O4 - HKCU\..\Run: [ecc7c8c51c0850c1ec247c7fd3602f20] "C:\Users\Robert\AppData\Local\Temp\windows.exe" ..
O4 - Startup: ecc7c8c51c0850c1ec247c7fd3602f20.exe
O20 - AppInit_DLLs: c:\progra~3\browse~1\261249~1.132\{16cdf~1\browse~1.dll
O23 - Service: Browser Manager - Unknown owner - C:\ProgramData\Browser Manager\2.6.1249.132\{16cdff19-861d-48e3-a751-d99a27784753}\browsemngr.exe

After clicking Fix, exit HJT.

Please download OTM by Old Timer and save it to your Desktop.

• Run it by double clicking on it (Note: if using Vista, Win7, or Win8, don't double click, use right click and select Run As Administrator).
• Copy the lines from the below codebox to the clipboard by highlighting ALL of them and pressing CTRL + C
  (or, after highlighting, right-click and choose Copy): Do not include the word Code: which is just a title line of
  the code box

Code:

:Processes
explorer.exe

:Services
Browser Manager
 
:Files
C:\ProgramData\Browser Manager
C:\Program Files (x86)\Wajam
C:\Users\Robert\AppData\Local\Wajam
C:\ProgramData\Babylon
C:\ProgramData\Browser Manager
C:\Users\Robert\AppData\Roaming\Babylon
C:\Users\Robert\AppData\Local\Google\Chrome\User Data\Default\bProtectorPreferences
C:\Users\Robert\AppData\Roaming\Mozilla\Firefox\Profiles\pmdi8ids.default-1351194393250\bprotector_extensions.sqlite
C:\Users\Robert\AppData\Roaming\Mozilla\Firefox\Profiles\pmdi8ids.default-1351194393250\bprotector_prefs.js
C:\Users\Robert\AppData\Local\Google\Chrome\User Data\Default\Extensions\pgafcinpmmpklohkojmllohdhomoefph
C:\Users\Robert\AppData\Local\Temp\windows.exe
C:\Users\Robert\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\ecc7c8c51c0850c1ec247c7fd3602f20.exe
C:\Windows\Installer\{615b4531-49ea-517b-da44-8ce6a168a6b8}\L
C:\Windows\Installer\{615b4531-49ea-517b-da44-8ce6a168a6b8}\U
C:\Windows\Installer\{615b4531-49ea-517b-da44-8ce6a168a6b8}
C:\Users\Robert\AppData\Local\Temp\*.*

:Reg
[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run]
"ecc7c8c51c0850c1ec247c7fd3602f20"=-
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentVersion\Run]
"ecc7c8c51c0850c1ec247c7fd3602f20"=-
[HKEY_LOCAL_MACHINE\software\Wow6432Node\microsoft\windows\currentVersion\Run]
"ecc7c8c51c0850c1ec247c7fd3602f20"=-
[HKEY_LOCAL_MACHINE\software\Wow6432Node\microsoft\windows\currentVersion\RunOnce]
"Malwarebytes Anti-Malware (cleanup)"=-

[HKEY_USERS\S-1-5-21-3534789133-3684532335-1148534474-1001\Software\Microsoft\Windows\CurrentVersion\run]
"ecc7c8c51c0850c1ec247c7fd3602f20"=-
[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\windows]
"AppInit_DLLs"=""
[-HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\SearchScopes\{BB74DE59-BC4C-4172-9AC4-73315F71CFFE}]
[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes]
"DefaultScope"="{0633EE93-D776-472f-A0FF-E1416B8B2E3A}"
[-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{483830EE-A4CD-4b71-B0A3-3D82E62A6909}]
[-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{6B197E20-D289-48E1-BBA2-4D253D5A6C1F}]
[-HKEY_USERS\S-1-5-21-3534789133-3684532335-1148534474-1001\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\ecc7c8c51c0850c1ec247c7fd3602f20]
[-HKEY_USERS\S-1-5-21-3534789133-3684532335-1148534474-1001\SOFTWARE\ecc7c8c51c0850c1ec247c7fd3602f20]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\AppID\{BDB69379-802F-4eaf-B541-F8DE92DD98DB}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\AppID\{C3110516-8EFC-49D6-8B72-69354F332062}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\AppID\{EA28B360-05E0-4F93-8150-02891F1D8D3C}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Prod.cap]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\AppID\{BDB69379-802F-4eaf-B541-F8DE92DD98DB}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\AppID\{C3110516-8EFC-49D6-8B72-69354F332062}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\AppID\{EA28B360-05E0-4F93-8150-02891F1D8D3C}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Babylon]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\DataMngr]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Google\Chrome\Extensions\pgafcinpmmpklohkojmllohdhomoefph]
[-HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Ext\BPROTECTSETTINGS]
[-HKEY_USERS\S-1-5-18\Software\Microsoft\Windows\CurrentVersion\Ext\BPROTECTSETTINGS]
[-HKEY_USERS\S-1-5-21-3534789133-3684532335-1148534474-1001\Software\DataMngr]
[-HKEY_USERS\S-1-5-21-3534789133-3684532335-1148534474-1001\Software\DataMngr_Toolbar]
[-HKEY_USERS\S-1-5-21-3534789133-3684532335-1148534474-1001\Software\Microsoft\Internet Explorer\Approved Extensions\{2EECD738-5844-4A99-B4B6-146BF802613B}]
[-HKEY_USERS\S-1-5-21-3534789133-3684532335-1148534474-1001\Software\Microsoft\Internet Explorer\Approved Extensions\{4D2D3B0F-69BE-477A-90F5-FDDB05357975}]
[-HKEY_USERS\S-1-5-21-3534789133-3684532335-1148534474-1001\Software\Microsoft\Internet Explorer\Approved Extensions\{98889811-442D-49DD-99D7-DC866BE87DBC}]
[-HKEY_USERS\S-1-5-21-3534789133-3684532335-1148534474-1001\Software\Microsoft\Windows\CurrentVersion\Ext\bProtectSettings]
:Commands
[purity]
[EmptyTemp]
[start explorer]
[Reboot]

• Return to OTM, right click in the Paste List of Files/Folders to Move window (under the yellow bar
  ) and choose Paste.
• Now click the large http://forums.majorgeeks.com/chaslang/images/MoveIt!.png button.
• If OTM asks to reboot your computer, allow it to do so. The report should appear in Notepad after the reboot.
• Close OTM.

Now navigate to the C:\_OTM\MovedFiles folder ( assuming your Windows drive is C). This is where your log will be
saved in the form of Date and Time mmddyyyy_hhmmss.log. Just look for the most recent .log file. Attach
this log file to your next message.

Now please download Junkware Removal Tool to your desktop.

• Shut down your protection software now to avoid potential conflicts.
• Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select Run as Administrator.
• The tool will open and start scanning your system.
• Note: That JRT may reset your home page to a google default so you will need to restore your home page setting if this happens.
• Please be patient as this can take a while to complete depending on your system's specifications.
• On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
• Attach JRT.txt to your next message.

Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista or Win7, don't double click, use right click and select Run As Administrator).

Then attach the below logs:

• the C:\_OTM\MovedFiles log
• the JRT.TXTlog
• C:\MGlogs.zip

Make sure you tell me how things are working now!

 

Please reboot your PC in safe boot mode and try the OTM fix again. If it runs okay, then afterwards reboot to normal mode and run the C:\MGtools\GetLogs.bat programs and attach the logs from OTM and the new MGlogs.zip

 

It will only update the onework on yourthe desktop if you rerun the Getlogs.bat program thru to completion. Try again and make sure it finishes running.

 

No. Your logs look clean now. Are you having any more malware problems?

 

Based on your logs, you are not still infected. It just may be due to residual damage to Windows itself. Let's try a few things to see if it helps.



Be patient while doing the below. The fixes can sometimes take quite awhile to run. Especially the permissions repairs. It may be best to kick it off and goto bed or do something else. It is better not to run anything while the repairs are going on.
Download Windows Repair by Tweaking.com and unzip the contents into a newly created folder on your desktop.

• Now run Repair_Windows.exe by double clicking on it ( if you are running Vista or Win 7, use right click and select Run As Administrator)
• Now select the Start Repairs tab.
• The click the Start button.
• Create a System Restore point if prompted.
• On the next screen, click the Unselect All button to first deselect all repairs.
• Now select the following repair options:
  • Reset Registry Permissions
  • Reset File Permissions
  • Register System Files
  • Repair WMI
  • Remove Policies Set By Infections
  • Repair Windows Updates
  • Set Windows Services To Default Startup
• Now on the lower right side check the box to Restart/Shutdown System When Finished
• Then make sure the Restart System radio button is enabled.
• Shutdown any other programs that you are running now before continuing.
• Now click the Start button.
• Be patient while the tool repairs the selected items.
• It should reboot automatically when finished.

Also let's run an additional malware scan with ComboFix.

Now download and save a copy of combofix.exe and save it directly onto your Desktop folder.

• Then right click on it and select Run As Administrator. Do not disturb it by clicking in the window that opens or it may stall.
• After it finishes, it may reboot your PC. Attach the C:\combofix.txt log that it creates.
• If after running Combofix you discover none of your programs will open up because you receive the following error:
  • Illegal operation attempted on a registry key that has been marked for deletion
• Then you will need to reboot your computer which will normally fix this problem.

 

No!

If you are not having any other malware problems, it is time to do our final steps:

1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware.
3. Go back to step 4 oof the READ ME and renable your Disk Emulation software with Defogger if you had disabled it.
4. Go to add/remove programs and uninstall HijackThis. If you don't see it or it will not uninstall, don't worry about it. Just move on to the next step.
5. If running Vista or Win 7, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
6. Goto the C:\MGtools folder and find the MGclean.bat file. Double click ( if running Vista, Win7, or Win 8 Right Click and Run As Administrator ) on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
8. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
9. If you are running Win 7, Vista, Windows XP or Windows ME, do the below:
   • Refer to the cleaning procedures pointed to by step 6 of the READ ME
     for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
   • Then reboot and Enable System Restore to create a new clean Restore Point.
10. After doing the above, you should work thru the below link:
    • How to Protect yourself from malware!

 

You're welcome.

Avira is more powerful and harder to defeat than MSE. MSE is fine if you and other people who may use the PC are not frequently causing the PC to get infected. If you have frequent problem, you may need something more powerful including a better firewall than what Windows provides.

SpywareBlaster for sure. Spybot only if you do not allow Teatimer to run or allow it to run anything at startup.