Laptop only works in Safe Mode

Discussion in 'Malware Help (A Specialist Will Reply)' started by tammyjoey, Jan 3, 2011.

  1. tammyjoey

    tammyjoey Private E-2

    Ok, I am a teacher and I have a student that cannot afford to get their laptop fix, so I kindly offered to help them. Please help me. I followed the Read Me First and I am attaching the logs. When I try to log in normal, it freezes and nothing will work. I can function in Safe Mode, but I was too afraid to connect with internet. I didn't want to infect my network, so ComboFix was not able to perform. Thanks for any help!
     

    Attached Files:

    Last edited: Jan 3, 2011
  2. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    If you do not use Windows Messenger Run this Disable/Remove Windows Messenger to remove Windows Messenger. Do not confuse Windows Messenger with MSN Messenger because they are not the same. Windows Messenger is a frequent cause of popups.

    Uninstall the below outdated Java, you will only be able to do so in normal mode.
    • J2SE Runtime Environment 5.0 Update 2
    • Java(TM) 6 Update 3
    • Java(TM) 6 Update 5

    Please disable all anti-virus and anti-spyware programs while we do the following (re-enable when you are finished):

    Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

    • R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = http=127.0.0.1:23012 <--- If you did not set this proxy yourself then please include it in our fixables.
    • R3 - URLSearchHook: (no name) - {472734EA-242A-422b-ADF8-83D1E48CC825} - (no file)
    After clicking Fix exit HJT.

    Delete the files shown below.

    • C:\windows\system32\SET26.tmp
    • C:\Documents and Settings\dad\exe.js

    Also delete all files in the below bold folders except ones from the current date (Windows will not let you delete the files from the current day).

    Go to TDSSKiller and Download TDSSKiller.zip to your Desktop

    • Extract its contents to your Desktop so that you have TDSSKiller.exe directly on your Desktop and not in any subfolder of the Desktop.
    • Now double click the TDSSkiller.exe file to run it ( if using Vista or Windows 7 do not double click on it but rather, right click and select Run As Administrartor.
    • Allow the application to run and a window will open showing that it is TDSSkiller from Kaspersky
    • Click Start scan
    • It will run rather quickly and will notify you of whether anything is found or not.
    • Follow the instructions to delete/quarantine if asks you what to do when if finds something.
    Whether an infection is found or not, a log file should be created on your C: drive ( or whatever drive you boot from) in the root folder named something like TDSSKiller.2.1.1_27.12.2009_14.17.04_log.txt which is based on the program version # and date and time run. Please attach this log to your next reply. (See: HOW TO: Attach Items To Your Post )

    Reboot your machine and install the most current and up to date version of Java available here at the below link:

    Java Runtime 6

    Now I want you to run Combofix please as per the instructions.

    Try and be in normal mode now before completing the next part:

    Now run the C:\MGtools\GetLogs.bat file by double clicking on it. Then attach the new C:\MGlogs.zip file that will be created by running this.

    Let us know of any problems you may have encountered with the above instructions and also let me know how things are running now!
     

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