Laptop Shuts Down When Running Anti-virus scans and won't complete boot up

Discussion in 'Malware Help (A Specialist Will Reply)' started by amunkacsy, May 20, 2013.

  1. amunkacsy

    amunkacsy Private E-2

    Running Win 7 Home Premium....laptop seemed to be shutting down randomly, so I thought there might be an overheating problem, but confirmed fan running. Shutdown frequency escalated and now startup completes through populating desktop and status bar, but nothing is clickable. Figured out that shutdown occurred when attempting manual virus scan. No matter what tool I used, system shutdown.

    Booting up in Safe Mode works. Followed your procedures in Safe Mode. MGTools shut down the system, twice. Log attached is from 2nd run. Also, ran Malwarebytes in "Chameleon" and this was first of several times it ran without shutting system down.

    Thank you in advance for your help!
     

    Attached Files:

  2. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    You can rerun Hitman and have it fix all it found, but other than that, I am not finding any malware in your logs. I suggest you post in the software forum for further assistance.

    Since you are not having any malware problems, it is time to do our final steps:
    1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware. You can uninstall RogueKiller and HitManPro.
    2. Go back to step 4 of the READ ME and renable your Disk Emulation software with Defogger if you had disabled it.
    3. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    4. If running Vista or Win 7, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    5. Go to add/remove programs and uninstall HijackThis.
    6. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders
      related to MGtools and some other items from our cleaning procedures.
    7. After doing the above, you should work thru the below link


    Malware removal from a National Chain = $149
    Malware removal from MajorGeeks = $0
     

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