Log pro needed for remaining issues

Discussion in 'Malware Help (A Specialist Will Reply)' started by mudwheeler, Sep 10, 2009.

  1. mudwheeler

    mudwheeler Private E-2

    I am a newbie and it was recommended to me that I create a new thread here to seek help with remaining issues now that I've carefully followed the Malware Removal Guide.

    See original here:http://forums.majorgeeks.com/showthread.php?p=1383253#post1383253

    In brief, the problems that still exist are:

    - Windows Update appears to successfully install "Windows Malicious Software Removal Tool - Sep 2009 KB 890830" however upon reboot the same update appears to be required again and again.

    - SAS and MAM are unable to launch, displaying error "Windows cannot access the specified device, path, or file. You may not have the appropriate permissions to access at this time."

    Please see that were able to be collected from Combofix, RootRepeal, and MGTools in other post. http://forums.majorgeeks.com/showthread.php?p=1383253#post1383253

    Thank you!
     
    Last edited: Sep 10, 2009
  2. dr.moriarty

    dr.moriarty Malware Super Sleuth Staff Member

    Welcome to MajorGeeks!

    *Your SASlog is located here; please attach it.
    I am currently reviewing your logs and will get back to you with a set of instructions as soon as possible. Our queue is working the oldest threads first.

    Thanks for your patience.
    dr.m
     
  3. mudwheeler

    mudwheeler Private E-2

    Here is the log file from that location. Thanks.

    PS - I can see Trojan.Agent/Gen-Zbot is mentioned in the log, During the use of SAS, I was notified of Trojan.Agent/Gen-Zbot and followed the instructions to clean. Shortly after that is where the application stopped working and was no longer able to be reopened. Thanks.
     

    Attached Files:


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